Resy
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Payment Method Glitches
Around 5% of users experience problems with adding or using payment methods, leading to failed reservations and frustration. This issue is particularly problematic for those relying on the app for seamless booking.
The app won't let me add a payment method, and it keeps saying my card is expired.
Poor UI/UX Design
Approximately 8% of users find the app's interface confusing and difficult to navigate, suggesting a need for a redesign to improve user experience across platforms.
The app has a very poor UI/UX, making it hard to use across all platforms.
Inadequate Customer Support
About 4% of users report dissatisfaction with customer support, citing generic email responses and lack of a dedicated phone line, which hinders issue resolution.
Support is frustrating with no phone number and unhelpful email responses.
Users' choice
OpenTable receives high praise for its ease of use, reliability, and excellent customer service. Users appreciate the convenience of making and managing reservations, as well as the rewards system that encourages loyalty. However, some users express frustration with the app's notification system and occasional technical glitches.
Runner up
Resy is appreciated for its sleek interface and ability to secure reservations at high-demand restaurants, often outperforming competitors. Users enjoy the seamless booking experience and the benefits for Amex cardholders. However, there are complaints about technical issues, poor customer support, and difficulties in managing reservations.
Straggler
Yelp Reservations is valued for providing reliable information and reviews from actual customers, which helps users make informed dining choices. The app is praised for its user-friendly interface and the ability to find and book restaurants easily. However, some users criticize the app for being outdated and having issues with search functionality.
Reservation Management Issues
Users face difficulties in managing reservations due to error codes and unclear navigation, leading to frustration and inability to modify bookings. A user reported being unable to find where to manage or cancel reservations after receiving a '419' error code.
Payment Method Glitch
The app's payment method functionality is flawed, with users unable to add payment methods and receiving incorrect card expiration errors, hindering reservation completion. One user mentioned the app incorrectly flagged their card as expired, preventing reservations.
Ineffective Bot Tests
Excessive and ineffective bot tests frustrate users, as they do not prevent bots from securing reservations, diminishing user experience. A user expressed annoyance at having to complete multiple bot tests that fail to stop bots from getting reservations.
Poor UI/UX Design
The app's user interface and experience are criticized for being outdated and cumbersome, affecting usability across platforms. A user suggested a complete redesign due to the app's poor UI/UX, which detracts from its industry-standard status.
Inadequate Customer Support
Customer support is inadequate, with no direct phone line and unhelpful email responses, complicating issue resolution. A user described a frustrating email exchange with support over a dining credit issue, highlighting the lack of effective assistance.
Location Search Flaws
The app's location-based search is flawed, inaccurately using GPS data and complicating restaurant searches for users planning future visits. A user noted the app incorrectly calculated distances based on their current GPS location instead of a specified future location.
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
