Reading Eggspress
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Reading Eggspress's key feedback
A weekly roundup of Reading Eggspress's key feedback
A weekly roundup of Reading Eggspress's key feedback
Sound Issues
A significant number of users, approximately 20%, report that the app's sound frequently stops working during lessons, requiring them to restart the app to restore audio. This issue affects the learning experience as sound is a crucial component of the app.
The sound stops working after a few minutes, and we have to restart the app to fix it.
Sound Issues
A significant number of users, approximately 20%, report that the app's sound frequently stops working during lessons, requiring them to restart the app to restore audio. This issue affects the learning experience as sound is a crucial component of the app.
The sound stops working after a few minutes, and we have to restart the app to fix it.
Sound Issues
A significant number of users, approximately 20%, report that the app's sound frequently stops working during lessons, requiring them to restart the app to restore audio. This issue affects the learning experience as sound is a crucial component of the app.
The sound stops working after a few minutes, and we have to restart the app to fix it.
Content Difficulty
Around 15% of users find the app's content too easy for their children, especially those in higher grades, and express a need for more challenging material to better match their children's reading levels.
The lessons are too easy for my second graders, and they need more challenging content.
Content Difficulty
Around 15% of users find the app's content too easy for their children, especially those in higher grades, and express a need for more challenging material to better match their children's reading levels.
The lessons are too easy for my second graders, and they need more challenging content.
Content Difficulty
Around 15% of users find the app's content too easy for their children, especially those in higher grades, and express a need for more challenging material to better match their children's reading levels.
The lessons are too easy for my second graders, and they need more challenging content.
Subscription and Billing Confusion
Approximately 10% of users experience confusion and frustration with subscription charges, including unexpected billing and difficulties in canceling subscriptions, leading to dissatisfaction with the service.
I was charged unexpectedly for a subscription I thought I had canceled, and it's difficult to resolve.
Subscription and Billing Confusion
Approximately 10% of users experience confusion and frustration with subscription charges, including unexpected billing and difficulties in canceling subscriptions, leading to dissatisfaction with the service.
I was charged unexpectedly for a subscription I thought I had canceled, and it's difficult to resolve.
Subscription and Billing Confusion
Approximately 10% of users experience confusion and frustration with subscription charges, including unexpected billing and difficulties in canceling subscriptions, leading to dissatisfaction with the service.
I was charged unexpectedly for a subscription I thought I had canceled, and it's difficult to resolve.
Limited Older Kids Content
Some users, about 5%, feel that the app lacks sufficient learning options for older children, suggesting a need for more advanced content to cater to this age group.
There aren't enough learning options for older kids, which needs improvement.
Limited Older Kids Content
Some users, about 5%, feel that the app lacks sufficient learning options for older children, suggesting a need for more advanced content to cater to this age group.
There aren't enough learning options for older kids, which needs improvement.
Limited Older Kids Content
Some users, about 5%, feel that the app lacks sufficient learning options for older children, suggesting a need for more advanced content to cater to this age group.
There aren't enough learning options for older kids, which needs improvement.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
ABCmouse receives high praise for its engaging and fun learning experience, with many users appreciating its comprehensive educational content. However, some users express frustration with subscription issues and unexpected charges.
Users' choice
ABCmouse receives high praise for its engaging and fun learning experience, with many users appreciating its comprehensive educational content. However, some users express frustration with subscription issues and unexpected charges.
Users' choice
ABCmouse receives high praise for its engaging and fun learning experience, with many users appreciating its comprehensive educational content. However, some users express frustration with subscription issues and unexpected charges.
Runner up
Reading Eggspress is appreciated for its effectiveness in teaching children to read, with many users noting significant progress in their children's reading skills. However, some users report technical issues such as sound problems and glitches, which can be frustrating.
Runner up
Reading Eggspress is appreciated for its effectiveness in teaching children to read, with many users noting significant progress in their children's reading skills. However, some users report technical issues such as sound problems and glitches, which can be frustrating.
Runner up
Reading Eggspress is appreciated for its effectiveness in teaching children to read, with many users noting significant progress in their children's reading skills. However, some users report technical issues such as sound problems and glitches, which can be frustrating.
Straggler
Hooked on Phonics is well-regarded for its structured approach to teaching reading, with users noting improvements in their children's reading abilities. Some users, however, mention technical glitches and a lack of engaging content as areas for improvement.
Straggler
Hooked on Phonics is well-regarded for its structured approach to teaching reading, with users noting improvements in their children's reading abilities. Some users, however, mention technical glitches and a lack of engaging content as areas for improvement.
Straggler
Hooked on Phonics is well-regarded for its structured approach to teaching reading, with users noting improvements in their children's reading abilities. Some users, however, mention technical glitches and a lack of engaging content as areas for improvement.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Audio Issues
The app frequently experiences audio malfunctions, disrupting the learning experience and requiring users to restart the app to restore sound. This issue affects both iPhone and iPad users, leading to frustration and subscription cancellations.
Content Difficulty
Some users find the content too easy, especially for children who are already advanced in their reading skills, leading to dissatisfaction with the educational value. This issue is particularly noted by parents of second graders who feel the app does not challenge their children enough.
Subscription Confusion
Users report unexpected charges and difficulties in canceling subscriptions, leading to perceptions of the app as a scam. This issue is exacerbated by unclear instructions on how to manage subscriptions through the App Store.
Outdated Interface
The app's interface is perceived as outdated, with some users describing it as reminiscent of the 1990s, which detracts from the overall user experience. This perception may affect the app's appeal to tech-savvy children and parents.
Inappropriate Content
There are reports of inappropriate content, such as characters making offensive gestures, which raises concerns about the app's suitability for children. This issue undermines trust in the app's content curation.
Lack of Advanced Options
The app lacks sufficient learning options for older children, limiting its usefulness as they progress in their reading journey. This gap in content may lead to older children outgrowing the app prematurely.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal