Progress
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Progress's key feedback
A weekly roundup of Progress's key feedback
A weekly roundup of Progress's key feedback
Document Upload Issues
Users experience difficulties when uploading documents, with some files failing to upload or taking too long. Approximately 30% of users report this issue, impacting their ability to efficiently share files.
Uploading documents is often slow and sometimes fails altogether.
Document Upload Issues
Users experience difficulties when uploading documents, with some files failing to upload or taking too long. Approximately 30% of users report this issue, impacting their ability to efficiently share files.
Uploading documents is often slow and sometimes fails altogether.
Document Upload Issues
Users experience difficulties when uploading documents, with some files failing to upload or taking too long. Approximately 30% of users report this issue, impacting their ability to efficiently share files.
Uploading documents is often slow and sometimes fails altogether.
App Crashes
Frequent app crashes disrupt user experience, causing frustration and hindering productivity. Around 25% of users have encountered this problem, leading to interruptions in their workflow.
The app crashes unexpectedly, making it hard to complete tasks.
App Crashes
Frequent app crashes disrupt user experience, causing frustration and hindering productivity. Around 25% of users have encountered this problem, leading to interruptions in their workflow.
The app crashes unexpectedly, making it hard to complete tasks.
App Crashes
Frequent app crashes disrupt user experience, causing frustration and hindering productivity. Around 25% of users have encountered this problem, leading to interruptions in their workflow.
The app crashes unexpectedly, making it hard to complete tasks.
Poor User Interface
The app's interface is not intuitive, making navigation cumbersome and confusing for users. About 20% of users find the design challenging, which affects their overall satisfaction.
Navigating the app is confusing and not user-friendly.
Poor User Interface
The app's interface is not intuitive, making navigation cumbersome and confusing for users. About 20% of users find the design challenging, which affects their overall satisfaction.
Navigating the app is confusing and not user-friendly.
Poor User Interface
The app's interface is not intuitive, making navigation cumbersome and confusing for users. About 20% of users find the design challenging, which affects their overall satisfaction.
Navigating the app is confusing and not user-friendly.
Limited Functionality
Users feel the app lacks essential features, limiting its usefulness for comprehensive file management. Approximately 15% of users express a need for more robust functionality to meet their needs.
The app doesn't have enough features for effective file management.
Limited Functionality
Users feel the app lacks essential features, limiting its usefulness for comprehensive file management. Approximately 15% of users express a need for more robust functionality to meet their needs.
The app doesn't have enough features for effective file management.
Limited Functionality
Users feel the app lacks essential features, limiting its usefulness for comprehensive file management. Approximately 15% of users express a need for more robust functionality to meet their needs.
The app doesn't have enough features for effective file management.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
DocuSign receives overwhelmingly positive feedback for its ease of use, efficiency, and convenience, especially for signing documents on the go. Users appreciate its simplicity and the ability to handle tasks quickly without needing a computer.
Users' choice
DocuSign receives overwhelmingly positive feedback for its ease of use, efficiency, and convenience, especially for signing documents on the go. Users appreciate its simplicity and the ability to handle tasks quickly without needing a computer.
Users' choice
DocuSign receives overwhelmingly positive feedback for its ease of use, efficiency, and convenience, especially for signing documents on the go. Users appreciate its simplicity and the ability to handle tasks quickly without needing a computer.
Runner up
Adobe Sign has mixed reviews, with users praising its functionality and ease of use, but criticizing its high cost and subscription model. Some users experience technical issues and find the app's integration lacking, leading to frustration.
Runner up
Adobe Sign has mixed reviews, with users praising its functionality and ease of use, but criticizing its high cost and subscription model. Some users experience technical issues and find the app's integration lacking, leading to frustration.
Runner up
Adobe Sign has mixed reviews, with users praising its functionality and ease of use, but criticizing its high cost and subscription model. Some users experience technical issues and find the app's integration lacking, leading to frustration.
Straggler
ShareFile receives mostly negative feedback, with users frustrated by frequent crashes, limited functionality, and poor integration with iOS. While some users appreciate its security features, many find it cumbersome and unreliable.
Straggler
ShareFile receives mostly negative feedback, with users frustrated by frequent crashes, limited functionality, and poor integration with iOS. While some users appreciate its security features, many find it cumbersome and unreliable.
Straggler
ShareFile receives mostly negative feedback, with users frustrated by frequent crashes, limited functionality, and poor integration with iOS. While some users appreciate its security features, many find it cumbersome and unreliable.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Login Issues
Users experience frequent login failures, disrupting their workflow and causing frustration. This issue undermines the app's reliability and user trust.
Slow Uploads
File uploads are significantly slower than expected, hindering productivity and causing delays in document exchange. This performance issue affects user satisfaction and efficiency.
Camera Scanning Glitches
The camera scanning feature is unreliable, often failing to capture documents correctly. This flaw impacts the app's utility for users needing to digitize documents on the go.
Profile Update Errors
Users encounter errors when attempting to update their profile information, leading to incomplete or outdated data. This problem affects user control over their account settings.
Form Submission Failures
Submitting forms through the app frequently fails, causing users to repeat the process and lose time. This issue compromises the app's promise of seamless interaction.
Document Signing Delays
The document signing feature is slow and occasionally unresponsive, delaying critical business processes. This inefficiency detracts from the app's core functionality.
Your voice of customer, unified
Your voice of customer, unified
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Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
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System normal
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