Polaris®
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Users find the route planning feature cumbersome and not user-friendly, with issues in dropping pins and editing routes. This problem affects around 15% of users, who struggle to plan their rides effectively. The complexity of the interface hinders the overall user experience.'s key feedback
A weekly roundup of Users find the route planning feature cumbersome and not user-friendly, with issues in dropping pins and editing routes. This problem affects around 15% of users, who struggle to plan their rides effectively. The complexity of the interface hinders the overall user experience.'s key feedback
A weekly roundup of Users find the route planning feature cumbersome and not user-friendly, with issues in dropping pins and editing routes. This problem affects around 15% of users, who struggle to plan their rides effectively. The complexity of the interface hinders the overall user experience.'s key feedback
App Freezing Issues
A significant number of users report that the app frequently freezes or crashes, especially on newer iOS devices. This issue affects approximately 20% of users, making the app unusable for them. Users express frustration as they are unable to utilize the app's features due to these technical glitches.
The app freezes almost every time I attempt to use it, making it impossible to view my rides.
App Freezing Issues
A significant number of users report that the app frequently freezes or crashes, especially on newer iOS devices. This issue affects approximately 20% of users, making the app unusable for them. Users express frustration as they are unable to utilize the app's features due to these technical glitches.
The app freezes almost every time I attempt to use it, making it impossible to view my rides.
App Freezing Issues
A significant number of users report that the app frequently freezes or crashes, especially on newer iOS devices. This issue affects approximately 20% of users, making the app unusable for them. Users express frustration as they are unable to utilize the app's features due to these technical glitches.
The app freezes almost every time I attempt to use it, making it impossible to view my rides.
Route Planning Difficulties
Users find the route planning feature cumbersome and not user-friendly, with issues in dropping pins and editing routes. This problem affects around 15% of users, who struggle to plan their rides effectively. The complexity of the interface hinders the overall user experience.
I cannot plan routes on Ride Command as it won't drop the pins or checkpoints for the route.
Route Planning Difficulties
Users find the route planning feature cumbersome and not user-friendly, with issues in dropping pins and editing routes. This problem affects around 15% of users, who struggle to plan their rides effectively. The complexity of the interface hinders the overall user experience.
I cannot plan routes on Ride Command as it won't drop the pins or checkpoints for the route.
Route Planning Difficulties
Users find the route planning feature cumbersome and not user-friendly, with issues in dropping pins and editing routes. This problem affects around 15% of users, who struggle to plan their rides effectively. The complexity of the interface hinders the overall user experience.
I cannot plan routes on Ride Command as it won't drop the pins or checkpoints for the route.
Missing Trail Data
Some users have reported that certain trails, particularly trunk trails in specific states, have disappeared from the app, affecting their ability to plan rides. This issue impacts about 10% of users, who rely on accurate trail data for their adventures.
All the trunk trails are gone in my state, and it says all the trails are closed when they aren't.
Missing Trail Data
Some users have reported that certain trails, particularly trunk trails in specific states, have disappeared from the app, affecting their ability to plan rides. This issue impacts about 10% of users, who rely on accurate trail data for their adventures.
All the trunk trails are gone in my state, and it says all the trails are closed when they aren't.
Missing Trail Data
Some users have reported that certain trails, particularly trunk trails in specific states, have disappeared from the app, affecting their ability to plan rides. This issue impacts about 10% of users, who rely on accurate trail data for their adventures.
All the trunk trails are gone in my state, and it says all the trails are closed when they aren't.
Connectivity and Syncing Problems
Users experience frequent connectivity issues, losing connection and failing to sync data, which results in lost ride logs. Approximately 10% of users are affected by this, leading to frustration as they lose valuable ride data.
The app has a hard time connecting and loses connection often, resulting in lost logged rides.
Connectivity and Syncing Problems
Users experience frequent connectivity issues, losing connection and failing to sync data, which results in lost ride logs. Approximately 10% of users are affected by this, leading to frustration as they lose valuable ride data.
The app has a hard time connecting and loses connection often, resulting in lost logged rides.
Connectivity and Syncing Problems
Users experience frequent connectivity issues, losing connection and failing to sync data, which results in lost ride logs. Approximately 10% of users are affected by this, leading to frustration as they lose valuable ride data.
The app has a hard time connecting and loses connection often, resulting in lost logged rides.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Scenic is highly praised for its motorcycle navigation features, user-friendly interface, and seamless integration with devices like Apple CarPlay. Users appreciate its offline map capabilities and the ability to plan and track routes effectively, making it a top choice for motorcycle enthusiasts.
Users' choice
Scenic is highly praised for its motorcycle navigation features, user-friendly interface, and seamless integration with devices like Apple CarPlay. Users appreciate its offline map capabilities and the ability to plan and track routes effectively, making it a top choice for motorcycle enthusiasts.
Users' choice
Scenic is highly praised for its motorcycle navigation features, user-friendly interface, and seamless integration with devices like Apple CarPlay. Users appreciate its offline map capabilities and the ability to plan and track routes effectively, making it a top choice for motorcycle enthusiasts.
Runner up
Polaris Ride Command receives mixed feedback, with users appreciating its comprehensive features for vehicle management and ride tracking. However, many users report issues with app stability, frequent crashes, and poor customer support, which detracts from the overall experience.
Runner up
Polaris Ride Command receives mixed feedback, with users appreciating its comprehensive features for vehicle management and ride tracking. However, many users report issues with app stability, frequent crashes, and poor customer support, which detracts from the overall experience.
Runner up
Polaris Ride Command receives mixed feedback, with users appreciating its comprehensive features for vehicle management and ride tracking. However, many users report issues with app stability, frequent crashes, and poor customer support, which detracts from the overall experience.
Straggler
Rever is criticized for its unreliable navigation and frequent crashes, especially when planning routes. Users find the app's interface confusing and are frustrated by the lack of support and high subscription costs, leading many to seek alternative apps.
Straggler
Rever is criticized for its unreliable navigation and frequent crashes, especially when planning routes. Users find the app's interface confusing and are frustrated by the lack of support and high subscription costs, leading many to seek alternative apps.
Straggler
Rever is criticized for its unreliable navigation and frequent crashes, especially when planning routes. Users find the app's interface confusing and are frustrated by the lack of support and high subscription costs, leading many to seek alternative apps.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Photo Upload Issues
Users find the process of adding multiple photos to a route cumbersome, requiring them to add each photo individually. This inefficiency is particularly frustrating for users who take numerous photos during long rides.
App Freezing
The app frequently freezes shortly after loading, especially on newer iOS devices, rendering it unusable for many users. This persistent issue undermines the app's reliability and frustrates users who pay for the service.
Trail Data Missing
Users report that trunk trails have disappeared from the app in certain states, leading to inaccurate trail availability information. This issue affects ride planning and has not been addressed despite multiple user reports.
Route Planning Difficulties
The route planning feature is not user-friendly, with users struggling to drop pins or edit routes effectively. This hinders the app's core functionality of planning and navigating rides.
Ride Data Loss
Some users experience loss of ride data, with recorded trails disappearing or not displaying correctly. This issue compromises the app's reliability in tracking and reviewing past rides.
iOS Compatibility Issues
The app has compatibility issues with iOS devices, particularly with the RIDE COMMAND+ features, leading to incomplete functionality. Users are not informed of these limitations prior to purchase, resulting in dissatisfaction.
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Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
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20 million
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
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126 million
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Chosen by OpenAI to surface insights from customer conversations securely.
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"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
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System normal
System normal
System normal