Plum: Smart Saving & Investing
Plum: Smart Saving & Investing
Plum: Smart Saving & Investing
Plum: Smart Saving & Investing
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Many users express dissatisfaction with the customer service, citing slow response times and unhelpful interactions. This issue affects around 20% of users, who feel unsupported when problems arise. "Customer service is terrible; they never respond, and when they do, it's not helpful."'s key feedback
A weekly roundup of Many users express dissatisfaction with the customer service, citing slow response times and unhelpful interactions. This issue affects around 20% of users, who feel unsupported when problems arise. "Customer service is terrible; they never respond, and when they do, it's not helpful."'s key feedback
A weekly roundup of Many users express dissatisfaction with the customer service, citing slow response times and unhelpful interactions. This issue affects around 20% of users, who feel unsupported when problems arise. "Customer service is terrible; they never respond, and when they do, it's not helpful."'s key feedback
Account Closure Issues
A significant number of users face difficulties closing their accounts, with some reporting being charged even after cancellation attempts. Approximately 15% of users seem to be affected by this issue, leading to frustration and distrust. "I tried to close my account, but they keep charging me every month despite my cancellation attempts."
Account Closure Issues
A significant number of users face difficulties closing their accounts, with some reporting being charged even after cancellation attempts. Approximately 15% of users seem to be affected by this issue, leading to frustration and distrust. "I tried to close my account, but they keep charging me every month despite my cancellation attempts."
Account Closure Issues
A significant number of users face difficulties closing their accounts, with some reporting being charged even after cancellation attempts. Approximately 15% of users seem to be affected by this issue, leading to frustration and distrust. "I tried to close my account, but they keep charging me every month despite my cancellation attempts."
Customer Service Frustrations
Many users express dissatisfaction with the customer service, citing slow response times and unhelpful interactions. This issue affects around 20% of users, who feel unsupported when problems arise. "Customer service is terrible; they never respond, and when they do, it's not helpful."
Customer Service Frustrations
Many users express dissatisfaction with the customer service, citing slow response times and unhelpful interactions. This issue affects around 20% of users, who feel unsupported when problems arise. "Customer service is terrible; they never respond, and when they do, it's not helpful."
Customer Service Frustrations
Many users express dissatisfaction with the customer service, citing slow response times and unhelpful interactions. This issue affects around 20% of users, who feel unsupported when problems arise. "Customer service is terrible; they never respond, and when they do, it's not helpful."
Unauthorized Withdrawals
Users report unauthorized withdrawals from their accounts, leading to overdraft fees and financial stress. This problem affects about 10% of users, causing significant concern over financial security. "They took money from my account without my permission, leading to overdraft fees."
Unauthorized Withdrawals
Users report unauthorized withdrawals from their accounts, leading to overdraft fees and financial stress. This problem affects about 10% of users, causing significant concern over financial security. "They took money from my account without my permission, leading to overdraft fees."
Unauthorized Withdrawals
Users report unauthorized withdrawals from their accounts, leading to overdraft fees and financial stress. This problem affects about 10% of users, causing significant concern over financial security. "They took money from my account without my permission, leading to overdraft fees."
App Functionality Problems
Some users experience technical issues with the app, such as failed transactions and difficulty accessing features. Approximately 12% of users report these problems, which hinder their ability to use the app effectively. "The app keeps crashing, and I can't access my account or complete transactions."
App Functionality Problems
Some users experience technical issues with the app, such as failed transactions and difficulty accessing features. Approximately 12% of users report these problems, which hinder their ability to use the app effectively. "The app keeps crashing, and I can't access my account or complete transactions."
App Functionality Problems
Some users experience technical issues with the app, such as failed transactions and difficulty accessing features. Approximately 12% of users report these problems, which hinder their ability to use the app effectively. "The app keeps crashing, and I can't access my account or complete transactions."
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Plum receives mixed feedback, with users appreciating its automated saving features and ease of use, but some express frustration over customer service and account access issues.
Users' choice
Plum receives mixed feedback, with users appreciating its automated saving features and ease of use, but some express frustration over customer service and account access issues.
Users' choice
Plum receives mixed feedback, with users appreciating its automated saving features and ease of use, but some express frustration over customer service and account access issues.
Runner up
Moneybox is praised for its user-friendly interface and effective saving features, but users criticize its customer service and the complexity of account management.
Runner up
Moneybox is praised for its user-friendly interface and effective saving features, but users criticize its customer service and the complexity of account management.
Runner up
Moneybox is praised for its user-friendly interface and effective saving features, but users criticize its customer service and the complexity of account management.
Straggler
Chip is appreciated for its ease of use and effective saving tools, but users report issues with app functionality and customer support, leading to frustration.
Straggler
Chip is appreciated for its ease of use and effective saving tools, but users report issues with app functionality and customer support, leading to frustration.
Straggler
Chip is appreciated for its ease of use and effective saving tools, but users report issues with app functionality and customer support, leading to frustration.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Account Closure Issues
Users face significant challenges when attempting to close their accounts, often finding themselves stuck in a loop with no resolution. This issue is exacerbated by the lack of responsive customer support, leaving users frustrated and feeling trapped.
Unauthorized Withdrawals
There are reports of unauthorized withdrawals from users' bank accounts even after they have attempted to cancel their subscriptions or delete the app. This raises serious concerns about the app's handling of user permissions and financial data.
Customer Support Deficiencies
The app's customer support is criticized for being unresponsive and ineffective, with users unable to get timely help for their issues. This lack of support leads to unresolved problems and a negative user experience.
Confusing Interface
Users find the app's interface confusing, particularly when trying to understand account details and transaction processes. This confusion is compounded by unclear instructions and a lack of intuitive navigation.
Recurring Payment Setup
The app's setup for recurring payments is problematic, with users reporting difficulties in managing or stopping these payments. This issue is particularly concerning for those who did not intend to set up such payments initially.
Security Concerns
There are significant security concerns, including issues with biometric login and verification processes. Users report that these features do not work as intended, leading to potential security vulnerabilities.
Your voice of customer, unified
Your voice of customer, unified
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Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal