Planned Parenthood Direct℠
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of A small percentage of users, around 3%, report issues with prescription accuracy, such as incorrect refill dates or dosages, leading to delays and inconvenience in receiving medications.'s key feedback
A weekly roundup of A small percentage of users, around 3%, report issues with prescription accuracy, such as incorrect refill dates or dosages, leading to delays and inconvenience in receiving medications.'s key feedback
A weekly roundup of A small percentage of users, around 3%, report issues with prescription accuracy, such as incorrect refill dates or dosages, leading to delays and inconvenience in receiving medications.'s key feedback
Account Access Issues
Some users experience significant difficulties with account access, including app crashes and login problems, affecting approximately 5% of users. These issues can lead to frustration and hinder the ability to use the app effectively.
The app kept crashing and logging me out, making it impossible to access my account.
Account Access Issues
Some users experience significant difficulties with account access, including app crashes and login problems, affecting approximately 5% of users. These issues can lead to frustration and hinder the ability to use the app effectively.
The app kept crashing and logging me out, making it impossible to access my account.
Account Access Issues
Some users experience significant difficulties with account access, including app crashes and login problems, affecting approximately 5% of users. These issues can lead to frustration and hinder the ability to use the app effectively.
The app kept crashing and logging me out, making it impossible to access my account.
Prescription Errors
A small percentage of users, around 3%, report issues with prescription accuracy, such as incorrect refill dates or dosages, leading to delays and inconvenience in receiving medications.
My prescription refill date was wrong, causing a significant delay in receiving my birth control.
Prescription Errors
A small percentage of users, around 3%, report issues with prescription accuracy, such as incorrect refill dates or dosages, leading to delays and inconvenience in receiving medications.
My prescription refill date was wrong, causing a significant delay in receiving my birth control.
Prescription Errors
A small percentage of users, around 3%, report issues with prescription accuracy, such as incorrect refill dates or dosages, leading to delays and inconvenience in receiving medications.
My prescription refill date was wrong, causing a significant delay in receiving my birth control.
VPN and Privacy Concerns
Approximately 2% of users express concerns about privacy and the need to disable VPNs to use the app, which they find intrusive and inconvenient.
I had to disable my VPN to use the app, which felt like an invasion of privacy.
VPN and Privacy Concerns
Approximately 2% of users express concerns about privacy and the need to disable VPNs to use the app, which they find intrusive and inconvenient.
I had to disable my VPN to use the app, which felt like an invasion of privacy.
VPN and Privacy Concerns
Approximately 2% of users express concerns about privacy and the need to disable VPNs to use the app, which they find intrusive and inconvenient.
I had to disable my VPN to use the app, which felt like an invasion of privacy.
Limited Messaging Features
Some users, about 4%, find the app's messaging and communication features lacking, as they cannot easily message doctors or access urgent messages directly from the app.
I wish I could message my doctor directly through the app instead of navigating multiple steps.
Limited Messaging Features
Some users, about 4%, find the app's messaging and communication features lacking, as they cannot easily message doctors or access urgent messages directly from the app.
I wish I could message my doctor directly through the app instead of navigating multiple steps.
Limited Messaging Features
Some users, about 4%, find the app's messaging and communication features lacking, as they cannot easily message doctors or access urgent messages directly from the app.
I wish I could message my doctor directly through the app instead of navigating multiple steps.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Planned Parenthood Direct℠ receives high praise for its convenience, affordability, and responsive customer service. Users appreciate the ease of obtaining prescriptions and the knowledgeable, caring clinicians. However, some users report issues with app functionality and unexpected charges.
Users' choice
Planned Parenthood Direct℠ receives high praise for its convenience, affordability, and responsive customer service. Users appreciate the ease of obtaining prescriptions and the knowledgeable, caring clinicians. However, some users report issues with app functionality and unexpected charges.
Users' choice
Planned Parenthood Direct℠ receives high praise for its convenience, affordability, and responsive customer service. Users appreciate the ease of obtaining prescriptions and the knowledgeable, caring clinicians. However, some users report issues with app functionality and unexpected charges.
Runner up
Maven Clinic is highly regarded for its quick access to knowledgeable healthcare professionals and comprehensive support during pregnancy and postpartum. Users value the convenience of virtual consultations and the quality of care provided, though some experience technical issues with the app.
Runner up
Maven Clinic is highly regarded for its quick access to knowledgeable healthcare professionals and comprehensive support during pregnancy and postpartum. Users value the convenience of virtual consultations and the quality of care provided, though some experience technical issues with the app.
Runner up
Maven Clinic is highly regarded for its quick access to knowledgeable healthcare professionals and comprehensive support during pregnancy and postpartum. Users value the convenience of virtual consultations and the quality of care provided, though some experience technical issues with the app.
Straggler
Nurx has received significant criticism for its slow response times, poor customer service, and technical issues. Users report frustration with delayed prescriptions and unresponsive support, leading many to seek alternative services.
Straggler
Nurx has received significant criticism for its slow response times, poor customer service, and technical issues. Users report frustration with delayed prescriptions and unresponsive support, leading many to seek alternative services.
Straggler
Nurx has received significant criticism for its slow response times, poor customer service, and technical issues. Users report frustration with delayed prescriptions and unresponsive support, leading many to seek alternative services.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Account Creation Issues
Users experience app crashes and login issues during account creation, leading to frustration and inability to access services. This technical barrier significantly impacts user onboarding and retention.
Prescription Errors
Clinicians make recurring mistakes in prescription details, such as incorrect refill dates, causing delays and user dissatisfaction. This undermines trust in the service's reliability and accuracy.
VPN and Privacy Concerns
The app requires users to disable VPNs, raising privacy concerns and leading some to seek alternative providers. This requirement is perceived as intrusive and unnecessary for accessing healthcare services.
Automatic Refill Confusion
Users are unknowingly enrolled in automatic refill services, resulting in unexpected charges and unwanted shipments. This lack of transparency in subscription management leads to user frustration.
Limited Messaging Functionality
The app lacks a straightforward way to message doctors or request prescription refills, limiting its utility for ongoing care management. This gap in functionality reduces the app's effectiveness for users seeking continuous support.
Inconvenient Appointment Access
Users find it cumbersome to access scheduled appointments due to multiple steps and external webpage redirects. This inefficiency detracts from the app's promise of convenience and ease of use.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal