BeautyPlus - AI Photo Editor
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Around 20% of users report performance issues such as lagging, glitches, and slow AI processing, which significantly hinder the app's usability and user experience. These technical problems have led to dissatisfaction, especially among paying subscribers.'s key feedback
A weekly roundup of Around 20% of users report performance issues such as lagging, glitches, and slow AI processing, which significantly hinder the app's usability and user experience. These technical problems have led to dissatisfaction, especially among paying subscribers.'s key feedback
A weekly roundup of Around 20% of users report performance issues such as lagging, glitches, and slow AI processing, which significantly hinder the app's usability and user experience. These technical problems have led to dissatisfaction, especially among paying subscribers.'s key feedback
Subscription Frustration
Many users are frustrated with the shift from free features to subscription-only access, with approximately 30% of users expressing dissatisfaction over the removal of ad-based unlocks and the push towards paid subscriptions. This change has led to feelings of exclusion among users who cannot afford the premium plan.
I used to watch ads to unlock features, but now I'm forced to pay for a subscription, which is disappointing.
Subscription Frustration
Many users are frustrated with the shift from free features to subscription-only access, with approximately 30% of users expressing dissatisfaction over the removal of ad-based unlocks and the push towards paid subscriptions. This change has led to feelings of exclusion among users who cannot afford the premium plan.
I used to watch ads to unlock features, but now I'm forced to pay for a subscription, which is disappointing.
Subscription Frustration
Many users are frustrated with the shift from free features to subscription-only access, with approximately 30% of users expressing dissatisfaction over the removal of ad-based unlocks and the push towards paid subscriptions. This change has led to feelings of exclusion among users who cannot afford the premium plan.
I used to watch ads to unlock features, but now I'm forced to pay for a subscription, which is disappointing.
Performance Issues
Around 20% of users report performance issues such as lagging, glitches, and slow AI processing, which significantly hinder the app's usability and user experience. These technical problems have led to dissatisfaction, especially among paying subscribers.
The app is so laggy that none of the features work, making it unusable despite paying for it.
Performance Issues
Around 20% of users report performance issues such as lagging, glitches, and slow AI processing, which significantly hinder the app's usability and user experience. These technical problems have led to dissatisfaction, especially among paying subscribers.
The app is so laggy that none of the features work, making it unusable despite paying for it.
Performance Issues
Around 20% of users report performance issues such as lagging, glitches, and slow AI processing, which significantly hinder the app's usability and user experience. These technical problems have led to dissatisfaction, especially among paying subscribers.
The app is so laggy that none of the features work, making it unusable despite paying for it.
Photo Quality Concerns
Approximately 15% of users have noticed a decline in photo quality, with images appearing washed out or blurry after updates or reinstallation. This issue affects users' trust in the app's ability to maintain high-quality edits.
After reinstalling, my photos are not as high quality as before, appearing washed out and blurry.
Photo Quality Concerns
Approximately 15% of users have noticed a decline in photo quality, with images appearing washed out or blurry after updates or reinstallation. This issue affects users' trust in the app's ability to maintain high-quality edits.
After reinstalling, my photos are not as high quality as before, appearing washed out and blurry.
Photo Quality Concerns
Approximately 15% of users have noticed a decline in photo quality, with images appearing washed out or blurry after updates or reinstallation. This issue affects users' trust in the app's ability to maintain high-quality edits.
After reinstalling, my photos are not as high quality as before, appearing washed out and blurry.
Billing and Payment Issues
About 10% of users have encountered unexpected charges or difficulties with the billing process, leading to frustration and mistrust. Some users feel misled by the app's free trial offers, which result in unexpected charges.
I downloaded the app for a free trial, but was surprised by a $59.99 charge shortly after.
Billing and Payment Issues
About 10% of users have encountered unexpected charges or difficulties with the billing process, leading to frustration and mistrust. Some users feel misled by the app's free trial offers, which result in unexpected charges.
I downloaded the app for a free trial, but was surprised by a $59.99 charge shortly after.
Billing and Payment Issues
About 10% of users have encountered unexpected charges or difficulties with the billing process, leading to frustration and mistrust. Some users feel misled by the app's free trial offers, which result in unexpected charges.
I downloaded the app for a free trial, but was surprised by a $59.99 charge shortly after.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
PicsArt is highly praised for its extensive editing features and ease of use, making it a favorite among users for creative projects. However, some users express frustration over subscription costs and issues with customer support.
Users' choice
PicsArt is highly praised for its extensive editing features and ease of use, making it a favorite among users for creative projects. However, some users express frustration over subscription costs and issues with customer support.
Users' choice
PicsArt is highly praised for its extensive editing features and ease of use, making it a favorite among users for creative projects. However, some users express frustration over subscription costs and issues with customer support.
Runner up
BeautyPlus receives mixed feedback; users appreciate its AI features and ease of use, but many are frustrated with the shift to subscription-based access for previously free features, leading to dissatisfaction among long-time users.
Runner up
BeautyPlus receives mixed feedback; users appreciate its AI features and ease of use, but many are frustrated with the shift to subscription-based access for previously free features, leading to dissatisfaction among long-time users.
Runner up
BeautyPlus receives mixed feedback; users appreciate its AI features and ease of use, but many are frustrated with the shift to subscription-based access for previously free features, leading to dissatisfaction among long-time users.
Straggler
FaceApp is appreciated for its unique features like smile adjustments and face swaps, but users are unhappy with the high subscription costs and issues with customer service, leading to a decline in user satisfaction.
Straggler
FaceApp is appreciated for its unique features like smile adjustments and face swaps, but users are unhappy with the high subscription costs and issues with customer service, leading to a decline in user satisfaction.
Straggler
FaceApp is appreciated for its unique features like smile adjustments and face swaps, but users are unhappy with the high subscription costs and issues with customer service, leading to a decline in user satisfaction.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Subscription Frustration
Users are frustrated with the shift from free features to subscription-only access, feeling that the app has become too focused on monetization. This change has alienated long-time users who valued the previous ad-supported model.
Ad Unlock Removal
The removal of the option to watch ads to unlock premium features has upset users who relied on this feature to access content without paying. This change is perceived as a loss of accessibility and balance, driving users to consider alternative apps.
Quality Degradation
Users report a decline in photo quality after re-downloading the app, with images appearing washed out and blurry despite using the highest resolution settings. This issue has led to dissatisfaction and consideration of switching to other apps.
Persistent Lagging
The app's performance has degraded, with users experiencing significant lag and glitches, particularly when using the live camera feature. This has rendered the app unusable for some, leading to frustration and potential loss of paying customers.
Unauthorized Charges
Users have encountered unexpected charges despite not using the app or during the free trial period, leading to accusations of deceptive billing practices. This has resulted in distrust and negative perceptions of the app's payment system.
Customer Support Issues
Users are unable to reach customer support for resolving issues like unwanted automatic changes and billing problems. This lack of accessible support has led to frustration and abandonment of the app.
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Your voice of customer, unified
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Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
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