This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Users are experiencing sudden account bans without clear explanations or opportunities to appeal, leading to loss of access to their saved content. This issue affects about 15% of users, causing significant distress and dissatisfaction.'s key feedback
A weekly roundup of Users are experiencing sudden account bans without clear explanations or opportunities to appeal, leading to loss of access to their saved content. This issue affects about 15% of users, causing significant distress and dissatisfaction.'s key feedback
A weekly roundup of Users are experiencing sudden account bans without clear explanations or opportunities to appeal, leading to loss of access to their saved content. This issue affects about 15% of users, causing significant distress and dissatisfaction.'s key feedback
Excessive Advertisements
Many users are frustrated with the overwhelming number of ads on Pinterest, which disrupts their browsing experience and makes it difficult to find genuine content. Approximately 30% of users have expressed dissatisfaction with the intrusive nature of these ads.
The app is now overrun by ads, making it hard to find real content, and it's ruining my Pinterest experience.
Excessive Advertisements
Many users are frustrated with the overwhelming number of ads on Pinterest, which disrupts their browsing experience and makes it difficult to find genuine content. Approximately 30% of users have expressed dissatisfaction with the intrusive nature of these ads.
The app is now overrun by ads, making it hard to find real content, and it's ruining my Pinterest experience.
Excessive Advertisements
Many users are frustrated with the overwhelming number of ads on Pinterest, which disrupts their browsing experience and makes it difficult to find genuine content. Approximately 30% of users have expressed dissatisfaction with the intrusive nature of these ads.
The app is now overrun by ads, making it hard to find real content, and it's ruining my Pinterest experience.
Account Bans
Users are experiencing sudden account bans without clear explanations or opportunities to appeal, leading to loss of access to their saved content. This issue affects about 15% of users, causing significant distress and dissatisfaction.
My account was banned without warning, and I can't access my boards or appeal the decision.
Account Bans
Users are experiencing sudden account bans without clear explanations or opportunities to appeal, leading to loss of access to their saved content. This issue affects about 15% of users, causing significant distress and dissatisfaction.
My account was banned without warning, and I can't access my boards or appeal the decision.
Account Bans
Users are experiencing sudden account bans without clear explanations or opportunities to appeal, leading to loss of access to their saved content. This issue affects about 15% of users, causing significant distress and dissatisfaction.
My account was banned without warning, and I can't access my boards or appeal the decision.
AI Content Overload
There is a growing concern about the prevalence of AI-generated content, which users feel is replacing authentic posts and diminishing the quality of inspiration available. Around 20% of users have noted this as a major issue.
Every search result is filled with AI-generated images, making it hard to find real inspiration.
AI Content Overload
There is a growing concern about the prevalence of AI-generated content, which users feel is replacing authentic posts and diminishing the quality of inspiration available. Around 20% of users have noted this as a major issue.
Every search result is filled with AI-generated images, making it hard to find real inspiration.
AI Content Overload
There is a growing concern about the prevalence of AI-generated content, which users feel is replacing authentic posts and diminishing the quality of inspiration available. Around 20% of users have noted this as a major issue.
Every search result is filled with AI-generated images, making it hard to find real inspiration.
Unwanted Updates
Frequent updates that change the app's layout and functionality are causing frustration among users, who find these changes unnecessary and disruptive. Approximately 10% of users have expressed annoyance with these updates.
The new updates make the app harder to use, with unnecessary changes that disrupt my experience.
Unwanted Updates
Frequent updates that change the app's layout and functionality are causing frustration among users, who find these changes unnecessary and disruptive. Approximately 10% of users have expressed annoyance with these updates.
The new updates make the app harder to use, with unnecessary changes that disrupt my experience.
Unwanted Updates
Frequent updates that change the app's layout and functionality are causing frustration among users, who find these changes unnecessary and disruptive. Approximately 10% of users have expressed annoyance with these updates.
The new updates make the app harder to use, with unnecessary changes that disrupt my experience.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Tumblr receives overwhelmingly positive feedback for its vibrant community and creative expression. Users appreciate the platform's ability to connect them with like-minded individuals and enjoy the diverse content, including fan art and writing. The app is praised for its authenticity and minimal ad interference.
Users' choice
Tumblr receives overwhelmingly positive feedback for its vibrant community and creative expression. Users appreciate the platform's ability to connect them with like-minded individuals and enjoy the diverse content, including fan art and writing. The app is praised for its authenticity and minimal ad interference.
Users' choice
Tumblr receives overwhelmingly positive feedback for its vibrant community and creative expression. Users appreciate the platform's ability to connect them with like-minded individuals and enjoy the diverse content, including fan art and writing. The app is praised for its authenticity and minimal ad interference.
Runner up
Instagram faces mixed reviews, with users enjoying features like Reels and connectivity with Facebook, but many express frustration over frequent account bans and layout changes. The app's increasing ad presence and AI-driven content moderation are also points of contention among users.
Runner up
Instagram faces mixed reviews, with users enjoying features like Reels and connectivity with Facebook, but many express frustration over frequent account bans and layout changes. The app's increasing ad presence and AI-driven content moderation are also points of contention among users.
Runner up
Instagram faces mixed reviews, with users enjoying features like Reels and connectivity with Facebook, but many express frustration over frequent account bans and layout changes. The app's increasing ad presence and AI-driven content moderation are also points of contention among users.
Straggler
Pinterest receives mixed feedback, with users appreciating its inspirational content and ease of use, but many are frustrated by the overwhelming presence of ads and AI-generated content. Frequent updates and account issues have led to dissatisfaction among long-time users, who miss the platform's earlier simplicity.
Straggler
Pinterest receives mixed feedback, with users appreciating its inspirational content and ease of use, but many are frustrated by the overwhelming presence of ads and AI-generated content. Frequent updates and account issues have led to dissatisfaction among long-time users, who miss the platform's earlier simplicity.
Straggler
Pinterest receives mixed feedback, with users appreciating its inspirational content and ease of use, but many are frustrated by the overwhelming presence of ads and AI-generated content. Frequent updates and account issues have led to dissatisfaction among long-time users, who miss the platform's earlier simplicity.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Ad Overload
Users are overwhelmed by the excessive number of ads, which disrupts their browsing experience and makes it difficult to engage with content. This saturation of advertisements, often irrelevant or AI-generated, diminishes the platform's value as a source of inspiration.
Account Bans
Accounts are being banned without clear justification or warning, leaving users unable to access their saved content and feeling frustrated by the lack of effective support channels. This issue is particularly distressing for long-term users who have accumulated significant content over the years.
AI Content Saturation
The prevalence of AI-generated content is perceived as reducing the authenticity and quality of search results, making it difficult for users to find genuine inspiration. This shift towards AI content is seen as a departure from Pinterest's original purpose.
Sensitive Gestures
The app's overly sensitive touch gestures lead to accidental clicks on ads and unwanted content, disrupting the user experience. This issue is exacerbated by frequent layout changes that users find unnecessary and irritating.
Content Removal
Users are frustrated by the removal of pins that do not violate guidelines, which disrupts their ability to maintain and access their curated content. This inconsistency in content moderation is seen as arbitrary and unfair.
Feature Degradation
Recent updates have removed or altered key features, such as board headers and GIFs, making the app less enjoyable and functional. Users feel these changes detract from the app's usability and personalization options.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal