Text Free: Second Call Number
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Around 15% of users experience poor call quality, with issues such as echoes, missed calls, and bad reception, making it difficult to have clear conversations.'s key feedback
A weekly roundup of Around 15% of users experience poor call quality, with issues such as echoes, missed calls, and bad reception, making it difficult to have clear conversations.'s key feedback
A weekly roundup of Around 15% of users experience poor call quality, with issues such as echoes, missed calls, and bad reception, making it difficult to have clear conversations.'s key feedback
Login Issues
A significant number of users, approximately 20%, report being unable to log back into their accounts after being logged out, which disrupts their communication with friends and family.
I can't log back into my account after being logged out, and it's frustrating.
Login Issues
A significant number of users, approximately 20%, report being unable to log back into their accounts after being logged out, which disrupts their communication with friends and family.
I can't log back into my account after being logged out, and it's frustrating.
Login Issues
A significant number of users, approximately 20%, report being unable to log back into their accounts after being logged out, which disrupts their communication with friends and family.
I can't log back into my account after being logged out, and it's frustrating.
Call Quality Problems
Around 15% of users experience poor call quality, with issues such as echoes, missed calls, and bad reception, making it difficult to have clear conversations.
The call quality is terrible, with echoes and missed calls making it unusable.
Call Quality Problems
Around 15% of users experience poor call quality, with issues such as echoes, missed calls, and bad reception, making it difficult to have clear conversations.
The call quality is terrible, with echoes and missed calls making it unusable.
Call Quality Problems
Around 15% of users experience poor call quality, with issues such as echoes, missed calls, and bad reception, making it difficult to have clear conversations.
The call quality is terrible, with echoes and missed calls making it unusable.
Verification Code Paywall
Approximately 25% of users are frustrated by the inability to receive verification codes without paying for a subscription, which they feel is misleading for a 'free' app.
I can't receive verification codes without paying, which feels like a scam.
Verification Code Paywall
Approximately 25% of users are frustrated by the inability to receive verification codes without paying for a subscription, which they feel is misleading for a 'free' app.
I can't receive verification codes without paying, which feels like a scam.
Verification Code Paywall
Approximately 25% of users are frustrated by the inability to receive verification codes without paying for a subscription, which they feel is misleading for a 'free' app.
I can't receive verification codes without paying, which feels like a scam.
Account Restrictions
About 10% of users report unexpected account restrictions or bans without clear reasons, leading to dissatisfaction and concerns over privacy and freedom of speech.
My account was restricted for no reason, and I can't access my messages.
Account Restrictions
About 10% of users report unexpected account restrictions or bans without clear reasons, leading to dissatisfaction and concerns over privacy and freedom of speech.
My account was restricted for no reason, and I can't access my messages.
Account Restrictions
About 10% of users report unexpected account restrictions or bans without clear reasons, leading to dissatisfaction and concerns over privacy and freedom of speech.
My account was restricted for no reason, and I can't access my messages.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
TextNow receives mixed feedback, with users appreciating its affordability and basic functionality, but many complain about frequent technical issues, poor call quality, and intrusive ads. Some users report being charged unexpectedly and facing difficulties with customer support.
Users' choice
TextNow receives mixed feedback, with users appreciating its affordability and basic functionality, but many complain about frequent technical issues, poor call quality, and intrusive ads. Some users report being charged unexpectedly and facing difficulties with customer support.
Users' choice
TextNow receives mixed feedback, with users appreciating its affordability and basic functionality, but many complain about frequent technical issues, poor call quality, and intrusive ads. Some users report being charged unexpectedly and facing difficulties with customer support.
Runner up
Text Free: Second Call Number has a mix of positive and negative reviews. Users appreciate its free calling and texting features, but many are frustrated by the paywall for verification codes and account access issues. Complaints about call quality and unexpected charges are also common.
Runner up
Text Free: Second Call Number has a mix of positive and negative reviews. Users appreciate its free calling and texting features, but many are frustrated by the paywall for verification codes and account access issues. Complaints about call quality and unexpected charges are also common.
Runner up
Text Free: Second Call Number has a mix of positive and negative reviews. Users appreciate its free calling and texting features, but many are frustrated by the paywall for verification codes and account access issues. Complaints about call quality and unexpected charges are also common.
Straggler
Google Voice is praised for its integration with Google services and being a free option, but users frequently report bugs, slow performance, and lack of support for new features. Many users express frustration with the app's reliability and the lack of customer service.
Straggler
Google Voice is praised for its integration with Google services and being a free option, but users frequently report bugs, slow performance, and lack of support for new features. Many users express frustration with the app's reliability and the lack of customer service.
Straggler
Google Voice is praised for its integration with Google services and being a free option, but users frequently report bugs, slow performance, and lack of support for new features. Many users express frustration with the app's reliability and the lack of customer service.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Refund Delays
Users experience significant delays in receiving refunds, impacting their ability to make other purchases. This delay in refund processing can lead to customer dissatisfaction and financial inconvenience.
Login Issues
Users face persistent login issues, even after password resets, preventing access to their accounts. This technical barrier disrupts user experience and communication with contacts.
Call Quality Problems
The app suffers from poor call quality, including echoes and dropped calls, making conversations difficult. This issue undermines the app's core functionality and user satisfaction.
Verification Code Paywall
Verification codes are locked behind a paywall, contradicting the app's 'free' service claim. This unexpected cost can lead to user frustration and perceptions of false advertising.
Account Restrictions
Accounts are being restricted without clear reasons, affecting user access and trust. This lack of transparency in account management can lead to user dissatisfaction and attrition.
Subscription Confusion
There is confusion over subscription options and pricing, with discrepancies between the app and App Store. This inconsistency can lead to user frustration and perceptions of deceptive practices.
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How leading brands use Clarity
How leading brands use Clarity
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
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“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
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Chosen by OpenAI to surface insights from customer conversations securely.
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"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
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System normal
System normal
System normal