Pets4Homes: Dogs, Cats, Pets

Pets4Homes: Dogs, Cats, Pets

Pets4Homes: Dogs, Cats, Pets

Pets4Homes: Dogs, Cats, Pets

This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.

Building trust in every customer interaction

Top Insights

Top Insights

Top Insights

A weekly roundup of Users frequently encounter problems with the messaging feature, including glitches that reorder letters and prevent scrolling in longer messages. This affects around 20% of users, making communication with breeders and potential buyers frustrating. Example: 'Messaging is horrendously glitchy, reordering letters as you type.''s key feedback

A weekly roundup of Users frequently encounter problems with the messaging feature, including glitches that reorder letters and prevent scrolling in longer messages. This affects around 20% of users, making communication with breeders and potential buyers frustrating. Example: 'Messaging is horrendously glitchy, reordering letters as you type.''s key feedback

A weekly roundup of Users frequently encounter problems with the messaging feature, including glitches that reorder letters and prevent scrolling in longer messages. This affects around 20% of users, making communication with breeders and potential buyers frustrating. Example: 'Messaging is horrendously glitchy, reordering letters as you type.''s key feedback

App Glitches

Many users report that the app is glitchy, with issues such as crashing, freezing, and slow loading times. Approximately 30% of users seem to be affected by these technical problems, which significantly hinder their experience. Example: 'The app keeps crashing so you have to delete and re-download every day.'

The app keeps crashing so you have to delete and re-download every day.

App Glitches

Many users report that the app is glitchy, with issues such as crashing, freezing, and slow loading times. Approximately 30% of users seem to be affected by these technical problems, which significantly hinder their experience. Example: 'The app keeps crashing so you have to delete and re-download every day.'

The app keeps crashing so you have to delete and re-download every day.

App Glitches

Many users report that the app is glitchy, with issues such as crashing, freezing, and slow loading times. Approximately 30% of users seem to be affected by these technical problems, which significantly hinder their experience. Example: 'The app keeps crashing so you have to delete and re-download every day.'

The app keeps crashing so you have to delete and re-download every day.

Messaging Issues

Users frequently encounter problems with the messaging feature, including glitches that reorder letters and prevent scrolling in longer messages. This affects around 20% of users, making communication with breeders and potential buyers frustrating. Example: 'Messaging is horrendously glitchy, reordering letters as you type.'

Messaging is horrendously glitchy, reordering letters as you type.

Messaging Issues

Users frequently encounter problems with the messaging feature, including glitches that reorder letters and prevent scrolling in longer messages. This affects around 20% of users, making communication with breeders and potential buyers frustrating. Example: 'Messaging is horrendously glitchy, reordering letters as you type.'

Messaging is horrendously glitchy, reordering letters as you type.

Messaging Issues

Users frequently encounter problems with the messaging feature, including glitches that reorder letters and prevent scrolling in longer messages. This affects around 20% of users, making communication with breeders and potential buyers frustrating. Example: 'Messaging is horrendously glitchy, reordering letters as you type.'

Messaging is horrendously glitchy, reordering letters as you type.

Login Problems

A significant number of users experience issues with logging in, often being logged out unexpectedly or unable to log in at all. This affects about 15% of users, causing inconvenience and preventing them from using the app effectively. Example: 'I can't get this app to work at all, it won't accept my login details.'

I can't get this app to work at all, it won't accept my login details.

Login Problems

A significant number of users experience issues with logging in, often being logged out unexpectedly or unable to log in at all. This affects about 15% of users, causing inconvenience and preventing them from using the app effectively. Example: 'I can't get this app to work at all, it won't accept my login details.'

I can't get this app to work at all, it won't accept my login details.

Login Problems

A significant number of users experience issues with logging in, often being logged out unexpectedly or unable to log in at all. This affects about 15% of users, causing inconvenience and preventing them from using the app effectively. Example: 'I can't get this app to work at all, it won't accept my login details.'

I can't get this app to work at all, it won't accept my login details.

High Costs

Users express dissatisfaction with the high costs associated with posting and boosting adverts, as well as the overall expense of using the app. Approximately 10% of users mention feeling that the app is becoming increasingly expensive. Example: 'Such a rip-off site, it gets more expensive every time one uses it.'

Such a rip-off site, it gets more expensive every time one uses it.

High Costs

Users express dissatisfaction with the high costs associated with posting and boosting adverts, as well as the overall expense of using the app. Approximately 10% of users mention feeling that the app is becoming increasingly expensive. Example: 'Such a rip-off site, it gets more expensive every time one uses it.'

Such a rip-off site, it gets more expensive every time one uses it.

High Costs

Users express dissatisfaction with the high costs associated with posting and boosting adverts, as well as the overall expense of using the app. Approximately 10% of users mention feeling that the app is becoming increasingly expensive. Example: 'Such a rip-off site, it gets more expensive every time one uses it.'

Such a rip-off site, it gets more expensive every time one uses it.

Competitor Benchmark

A weekly roundup of Client

A weekly roundup of Client

Users' choice

Petfinder receives high praise for its ability to connect pets with new homes, with users appreciating its ease of use and the variety of pets available. However, many users report significant issues with the app's functionality, such as search filters not working, frequent crashes, and location-based search problems, which detract from the overall experience.

Users' choice

Petfinder receives high praise for its ability to connect pets with new homes, with users appreciating its ease of use and the variety of pets available. However, many users report significant issues with the app's functionality, such as search filters not working, frequent crashes, and location-based search problems, which detract from the overall experience.

Users' choice

Petfinder receives high praise for its ability to connect pets with new homes, with users appreciating its ease of use and the variety of pets available. However, many users report significant issues with the app's functionality, such as search filters not working, frequent crashes, and location-based search problems, which detract from the overall experience.

Runner up

Pets4Homes is appreciated for its user-friendly interface and the ability to easily find and contact breeders. Users commend the app for its secure payment options and additional features like pet insurance. However, some users experience technical issues such as app crashes and glitches, and there are complaints about the cost of boosting ads and customer service.

Runner up

Pets4Homes is appreciated for its user-friendly interface and the ability to easily find and contact breeders. Users commend the app for its secure payment options and additional features like pet insurance. However, some users experience technical issues such as app crashes and glitches, and there are complaints about the cost of boosting ads and customer service.

Runner up

Pets4Homes is appreciated for its user-friendly interface and the ability to easily find and contact breeders. Users commend the app for its secure payment options and additional features like pet insurance. However, some users experience technical issues such as app crashes and glitches, and there are complaints about the cost of boosting ads and customer service.

Straggler

Gumtree Pets is criticized for its poor customer service, frequent app crashes, and issues with scams and counterfeit products. Users express frustration with the app's functionality, including problems with messaging and ad management, and feel that the platform prioritizes data collection over user experience.

Straggler

Gumtree Pets is criticized for its poor customer service, frequent app crashes, and issues with scams and counterfeit products. Users express frustration with the app's functionality, including problems with messaging and ad management, and feel that the platform prioritizes data collection over user experience.

Straggler

Gumtree Pets is criticized for its poor customer service, frequent app crashes, and issues with scams and counterfeit products. Users express frustration with the app's functionality, including problems with messaging and ad management, and feel that the platform prioritizes data collection over user experience.

Nuggets

Major highlights of the week

Nuggets

Major highlights of the week

Nuggets

Major highlights of the week

Glitchy Messaging

The app's messaging feature is plagued with glitches, causing letters to reorder and preventing users from scrolling through longer messages. This disrupts communication between buyers and breeders, leading to frustration and potential loss of sales.

Login Issues

Users face persistent login problems, with the app frequently logging them out and requiring repeated logins, which hinders their ability to manage their accounts and access saved searches or favorites. This issue significantly impacts user retention and satisfaction.

Boosting Ads Problem

Despite paying for ad boosts, users find their ads not appearing in the boosted section, leading to suspicions of fraudulent activity and dissatisfaction with the service. This undermines trust in the app's monetization features.

App Crashes

Frequent app crashes force users to delete and reinstall the app daily, disrupting their experience and causing frustration. This technical instability can deter users from continuing to use the app.

Unresponsive Customer Service

Users report that customer service is unresponsive, failing to address inquiries or provide explanations for issues like blocked ads. This lack of support damages the app's reputation and user trust.

Data Privacy Concerns

There are concerns about data privacy, with users uneasy about the app's control over their photos and personal information. This could lead to a loss of user trust and reluctance to engage with the app.

Your voice of customer, unified

Your voice of customer, unified

Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.

Create experiences people remember for the right reasons

Chat with our team to talk through build vs. buy and how to level up your customer experience.

Create experiences people remember for the right reasons

Chat with our team to talk through build vs. buy and how to level up your customer experience.

Create experiences people remember for the right reasons

Chat with our team to talk through build vs. buy and how to level up your customer experience.

How leading brands use Clarity

How leading brands use Clarity

20 million

Monthly Customers

We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.

Alexandra Motto

Director of Product & Design Operations

“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”

20 million

Monthly Customers

We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.

Alexandra Motto

Director of Product & Design Operations

“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”

20 million

Monthly Customers

We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.

Alexandra Motto

Director of Product & Design Operations

“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”

126 million

global subscribers

126 million

global subscribers

126 million

global subscribers

700 million

weekly active customers

Chosen by OpenAI to surface insights from customer conversations securely.

700 million

weekly active customers

Chosen by OpenAI to surface insights from customer conversations securely.

700 million

weekly active customers

Chosen by OpenAI to surface insights from customer conversations securely.

Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick

Head of Customer Experience

"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick

Head of Customer Experience

"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick

Head of Customer Experience

"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

70 million

weekly active customers

Turning rider and captain feedback into smarter everyday experiences

70 million

weekly active customers

Turning rider and captain feedback into smarter everyday experiences

70 million

weekly active customers

Turning rider and captain feedback into smarter everyday experiences

467,000

monthly customers

467,000

monthly customers

467,000

monthly customers