Perry Street Software
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Notification Overload
Users are annoyed by constant notifications, especially for features like 'moments,' which they find intrusive and irrelevant. Around 20% of users have turned off notifications entirely due to this issue.
I had to turn off notifications because I couldn't disable 'moments' alerts.
Limited Blocking
The app's restriction on the number of blocks unless users pay is seen as a safety concern, with about 15% of users feeling unsafe due to this limitation.
Blocking is limited unless you pay, which is unsafe and outrageous.
Poor Customer Support
Users report dissatisfaction with customer support, citing unresponsiveness and lack of resolution for issues. Approximately 10% of users have experienced this problem, leading to frustration and unresolved concerns.
Customer support did not respond to multiple requests.
Users' choice
Hornet receives mixed feedback, with some users appreciating its user-friendly interface and decent features, while others criticize the app for being overrun with ads and fake profiles. Users express frustration over the intrusive advertising and the presence of chatbots, which detract from the overall experience.
Runner up
Grindr is heavily criticized for its overwhelming number of ads, fake profiles, and bots, which make the app nearly unusable for many users. Despite its popularity, users are frustrated with the app's monetization strategies, including expensive subscriptions and paywalls for basic features.
Straggler
SCRUFF by Perry Street Software receives predominantly negative feedback, with users expressing dissatisfaction over the app's paywalls and limited features for free users. While some appreciate the lack of spambots and pop-up ads, many criticize the app for prioritizing profit over user experience and safety.
Excessive Notifications
Users are overwhelmed by constant notifications about 'moments' and cannot disable them without turning off all notifications, leading to frustration and disengagement. This lack of granular notification control diminishes user experience and app usability.
Limited Blocking
The app restricts the number of users one can block unless they pay, which raises safety concerns and is perceived as unethical. This paywall on basic safety features is a significant deterrent for users prioritizing security.
Customer Support Issues
Users report inadequate customer support, with unresolved issues and lack of response to inquiries, leading to dissatisfaction and perceived neglect. This undermines trust and loyalty, especially among paying members.
Paywall Frustrations
Many features that were once free are now behind a paywall, frustrating users who feel the app is becoming increasingly monetized at the expense of user experience. This shift is seen as prioritizing profit over user satisfaction.
Account and Data Issues
Users experience account suspensions or deletions without clear reasons or recourse, causing frustration and distrust. This lack of transparency and communication regarding account status is a significant pain point.
App Performance Problems
The app frequently crashes, especially when interacting with certain features like messaging or reporting, leading to a poor user experience. These technical issues hinder app functionality and user engagement.
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
