ParkWhiz - #1 Parking App
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Users frequently mention slow or unresponsive customer service, especially when seeking refunds or assistance with booking errors. This affects about 15% of users, causing dissatisfaction and unresolved issues. "I reached out to customer service for a refund, but never heard back, leaving me frustrated."'s key feedback
A weekly roundup of Users frequently mention slow or unresponsive customer service, especially when seeking refunds or assistance with booking errors. This affects about 15% of users, causing dissatisfaction and unresolved issues. "I reached out to customer service for a refund, but never heard back, leaving me frustrated."'s key feedback
A weekly roundup of Users frequently mention slow or unresponsive customer service, especially when seeking refunds or assistance with booking errors. This affects about 15% of users, causing dissatisfaction and unresolved issues. "I reached out to customer service for a refund, but never heard back, leaving me frustrated."'s key feedback
Booking Issues
Many users report problems with booking parking spots, including the app not recognizing reservations or showing errors during the booking process. Approximately 20% of users seem to face these issues, leading to frustration and additional costs. "I tried to book a spot, but the app kept showing errors, and I ended up paying twice for parking."
I tried to book a spot, but the app kept showing errors, and I ended up paying twice for parking.
Booking Issues
Many users report problems with booking parking spots, including the app not recognizing reservations or showing errors during the booking process. Approximately 20% of users seem to face these issues, leading to frustration and additional costs. "I tried to book a spot, but the app kept showing errors, and I ended up paying twice for parking."
I tried to book a spot, but the app kept showing errors, and I ended up paying twice for parking.
Booking Issues
Many users report problems with booking parking spots, including the app not recognizing reservations or showing errors during the booking process. Approximately 20% of users seem to face these issues, leading to frustration and additional costs. "I tried to book a spot, but the app kept showing errors, and I ended up paying twice for parking."
I tried to book a spot, but the app kept showing errors, and I ended up paying twice for parking.
Customer Service Delays
Users frequently mention slow or unresponsive customer service, especially when seeking refunds or assistance with booking errors. This affects about 15% of users, causing dissatisfaction and unresolved issues. "I reached out to customer service for a refund, but never heard back, leaving me frustrated."
I reached out to customer service for a refund, but never heard back, leaving me frustrated.
Customer Service Delays
Users frequently mention slow or unresponsive customer service, especially when seeking refunds or assistance with booking errors. This affects about 15% of users, causing dissatisfaction and unresolved issues. "I reached out to customer service for a refund, but never heard back, leaving me frustrated."
I reached out to customer service for a refund, but never heard back, leaving me frustrated.
Customer Service Delays
Users frequently mention slow or unresponsive customer service, especially when seeking refunds or assistance with booking errors. This affects about 15% of users, causing dissatisfaction and unresolved issues. "I reached out to customer service for a refund, but never heard back, leaving me frustrated."
I reached out to customer service for a refund, but never heard back, leaving me frustrated.
Overbooking Problems
A significant number of users experience overbooking, where they arrive to find no available parking despite having a reservation. This issue affects around 10% of users, leading to inconvenience and additional expenses. "I arrived at the lot to find it full, even though I had a reservation, and had to find parking elsewhere."
I arrived at the lot to find it full, even though I had a reservation, and had to find parking elsewhere.
Overbooking Problems
A significant number of users experience overbooking, where they arrive to find no available parking despite having a reservation. This issue affects around 10% of users, leading to inconvenience and additional expenses. "I arrived at the lot to find it full, even though I had a reservation, and had to find parking elsewhere."
I arrived at the lot to find it full, even though I had a reservation, and had to find parking elsewhere.
Overbooking Problems
A significant number of users experience overbooking, where they arrive to find no available parking despite having a reservation. This issue affects around 10% of users, leading to inconvenience and additional expenses. "I arrived at the lot to find it full, even though I had a reservation, and had to find parking elsewhere."
I arrived at the lot to find it full, even though I had a reservation, and had to find parking elsewhere.
App Functionality Flaws
Users report various app functionality issues, such as crashes, QR code scanning failures, and difficulty accessing purchased passes. These problems impact about 25% of users, hindering the overall user experience. "The app crashed when I tried to scan my QR code, and I couldn't access my parking pass."
The app crashed when I tried to scan my QR code, and I couldn't access my parking pass.
App Functionality Flaws
Users report various app functionality issues, such as crashes, QR code scanning failures, and difficulty accessing purchased passes. These problems impact about 25% of users, hindering the overall user experience. "The app crashed when I tried to scan my QR code, and I couldn't access my parking pass."
The app crashed when I tried to scan my QR code, and I couldn't access my parking pass.
App Functionality Flaws
Users report various app functionality issues, such as crashes, QR code scanning failures, and difficulty accessing purchased passes. These problems impact about 25% of users, hindering the overall user experience. "The app crashed when I tried to scan my QR code, and I couldn't access my parking pass."
The app crashed when I tried to scan my QR code, and I couldn't access my parking pass.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
SpotHero receives mixed feedback, with users praising its ease of use and customer service, but others report issues with incorrect parking instructions and unresponsive support.
Users' choice
SpotHero receives mixed feedback, with users praising its ease of use and customer service, but others report issues with incorrect parking instructions and unresponsive support.
Users' choice
SpotHero receives mixed feedback, with users praising its ease of use and customer service, but others report issues with incorrect parking instructions and unresponsive support.
Runner up
ParkWhiz is appreciated for its convenience and cost savings, though some users experience technical issues and poor customer service.
Runner up
ParkWhiz is appreciated for its convenience and cost savings, though some users experience technical issues and poor customer service.
Runner up
ParkWhiz is appreciated for its convenience and cost savings, though some users experience technical issues and poor customer service.
Straggler
BestParking is generally well-received for its affordability and ease of use, but some users encounter problems with overbooked lots and inadequate customer support.
Straggler
BestParking is generally well-received for its affordability and ease of use, but some users encounter problems with overbooked lots and inadequate customer support.
Straggler
BestParking is generally well-received for its affordability and ease of use, but some users encounter problems with overbooked lots and inadequate customer support.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Pass Visibility Issues
Users are unable to view their parking passes within the app, forcing them to rely on email links to access their bookings. This disrupts the seamless experience promised by the app's paperless pass feature.
Oversold Lots
Parking lots are frequently oversold, leading to situations where users arrive to find no available spaces despite having prepaid. This undermines the app's core promise of guaranteed parking and causes significant customer dissatisfaction.
Refund Difficulties
Users face significant challenges in obtaining refunds for failed parking experiences, with customer service often unresponsive or unhelpful. This creates a perception of poor customer support and erodes trust in the service.
App Crashes
The app frequently crashes or fails to function properly, particularly when scanning QR codes or attempting to book parking. This technical instability frustrates users and hinders the booking process.
Inaccurate Location Data
Parking locations provided by the app are often inaccurate, leading users to park far from their intended destination. This misrepresentation of proximity is misleading and diminishes the app's reliability.
License Plate Errors
The app's autocorrect feature alters license plate numbers, resulting in parking issues such as towing or fines. This flaw in data entry significantly impacts the user experience and can lead to additional costs.
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Your voice of customer, unified
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Create experiences people remember for the right reasons
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Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
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126 million
global subscribers
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700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
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Chosen by OpenAI to surface insights from customer conversations securely.
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Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
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System normal
System normal
System normal