Pandora: Music & Podcasts
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
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Top Insights
Top Insights
Top Insights
A weekly roundup of Around 15% of users report frequent app crashes, which disrupt their listening experience. This issue is particularly frustrating for paying subscribers who expect a stable service.'s key feedback
A weekly roundup of Around 15% of users report frequent app crashes, which disrupt their listening experience. This issue is particularly frustrating for paying subscribers who expect a stable service.'s key feedback
A weekly roundup of Around 15% of users report frequent app crashes, which disrupt their listening experience. This issue is particularly frustrating for paying subscribers who expect a stable service.'s key feedback
Controversial Ads
A significant number of users, approximately 10%, are upset about controversial ads, particularly those related to ICE, which they find offensive and politically charged. This has led to some users deleting the app in protest.
I deleted Pandora after they started running xenophobic ICE ads that demonize immigrants.
Controversial Ads
A significant number of users, approximately 10%, are upset about controversial ads, particularly those related to ICE, which they find offensive and politically charged. This has led to some users deleting the app in protest.
I deleted Pandora after they started running xenophobic ICE ads that demonize immigrants.
Controversial Ads
A significant number of users, approximately 10%, are upset about controversial ads, particularly those related to ICE, which they find offensive and politically charged. This has led to some users deleting the app in protest.
I deleted Pandora after they started running xenophobic ICE ads that demonize immigrants.
Frequent App Crashes
Around 15% of users report frequent app crashes, which disrupt their listening experience. This issue is particularly frustrating for paying subscribers who expect a stable service.
I'm sick of paying $13 a month to listen to 3 songs before the app crashes.
Frequent App Crashes
Around 15% of users report frequent app crashes, which disrupt their listening experience. This issue is particularly frustrating for paying subscribers who expect a stable service.
I'm sick of paying $13 a month to listen to 3 songs before the app crashes.
Frequent App Crashes
Around 15% of users report frequent app crashes, which disrupt their listening experience. This issue is particularly frustrating for paying subscribers who expect a stable service.
I'm sick of paying $13 a month to listen to 3 songs before the app crashes.
Excessive Ads
Approximately 20% of users are frustrated with the high volume of ads, which they find intrusive and disruptive to their listening experience, especially when they are unable to skip them.
Too many annoying ads, all about diseases and selling drugs!
Excessive Ads
Approximately 20% of users are frustrated with the high volume of ads, which they find intrusive and disruptive to their listening experience, especially when they are unable to skip them.
Too many annoying ads, all about diseases and selling drugs!
Excessive Ads
Approximately 20% of users are frustrated with the high volume of ads, which they find intrusive and disruptive to their listening experience, especially when they are unable to skip them.
Too many annoying ads, all about diseases and selling drugs!
Limited Skips
About 10% of users are dissatisfied with the limited number of skips available, even for those who pay for a subscription, which they feel restricts their ability to enjoy the music they want.
I paid for $5 monthly but can’t skip a single song unless I pay more.
Limited Skips
About 10% of users are dissatisfied with the limited number of skips available, even for those who pay for a subscription, which they feel restricts their ability to enjoy the music they want.
I paid for $5 monthly but can’t skip a single song unless I pay more.
Limited Skips
About 10% of users are dissatisfied with the limited number of skips available, even for those who pay for a subscription, which they feel restricts their ability to enjoy the music they want.
I paid for $5 monthly but can’t skip a single song unless I pay more.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Spotify is praised for its vast music library, user-friendly interface, and personalized playlists. However, users express frustration with ads, glitches, and ethical concerns regarding artist compensation and corporate practices.
Users' choice
Spotify is praised for its vast music library, user-friendly interface, and personalized playlists. However, users express frustration with ads, glitches, and ethical concerns regarding artist compensation and corporate practices.
Users' choice
Spotify is praised for its vast music library, user-friendly interface, and personalized playlists. However, users express frustration with ads, glitches, and ethical concerns regarding artist compensation and corporate practices.
Runner up
Apple Music receives positive feedback for its sound quality, extensive music library, and seamless integration with Apple devices. Users appreciate the personalized recommendations but criticize the app's navigation and occasional technical issues.
Runner up
Apple Music receives positive feedback for its sound quality, extensive music library, and seamless integration with Apple devices. Users appreciate the personalized recommendations but criticize the app's navigation and occasional technical issues.
Runner up
Apple Music receives positive feedback for its sound quality, extensive music library, and seamless integration with Apple devices. Users appreciate the personalized recommendations but criticize the app's navigation and occasional technical issues.
Straggler
Pandora is appreciated for its music variety and personalized stations, but users are frustrated with frequent ads, technical glitches, and political ads. Some users find the app outdated compared to competitors, despite its long-standing presence in the market.
Straggler
Pandora is appreciated for its music variety and personalized stations, but users are frustrated with frequent ads, technical glitches, and political ads. Some users find the app outdated compared to competitors, despite its long-standing presence in the market.
Straggler
Pandora is appreciated for its music variety and personalized stations, but users are frustrated with frequent ads, technical glitches, and political ads. Some users find the app outdated compared to competitors, despite its long-standing presence in the market.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
ICE Ads Controversy
Users are outraged by xenophobic and politically charged ICE recruitment ads, which they find offensive and inappropriate for a music platform. This has led to calls for account cancellations and accusations of Pandora supporting harmful agendas.
App Crashes
Frequent app crashes disrupt the listening experience, causing frustration among users who expect a stable service, especially those paying for subscriptions. This issue is prompting some long-time users to consider switching to competitors.
Ad Overload
Excessive and repetitive ads, particularly those related to health and pharmaceuticals, are diminishing the user experience, leading to dissatisfaction even among paying subscribers. Users express a desire for more relevant and less intrusive advertising.
Subscription Limitations
Subscribers are frustrated with limitations on skips and the inability to fully utilize features without upgrading to a more expensive plan. This is causing dissatisfaction among users who feel they are not getting value for their money.
Connectivity Issues
Connectivity problems, particularly after updates, are causing the app to incorrectly report offline status despite strong signals, leading to user frustration and service interruptions. This issue is compounded by difficulties in account recovery processes.
Repetitive Playlists
Users paying for ad-free experiences are frustrated by the limited variety in song rotations, feeling that they hear the same tracks repeatedly. This lack of diversity in playlists is prompting some to cancel their subscriptions.
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How leading brands use Clarity
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20 million
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
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"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
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Jen Barwick
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System normal
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