PagerDuty
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
User Interface Problems
The app's user interface is criticized for being unintuitive and difficult to navigate, with issues like small fonts and missing menu items. Around 15% of users express frustration with the UI, which impacts their ability to efficiently manage incidents.
The UI is a mess and there's no list for all incidents regardless of status.
Login and Session Errors
Users frequently encounter login issues and session expirations, which disrupt their ability to access the app. Approximately 10% of users report these problems, which can be particularly problematic during critical incident management.
Every option to login generates an error '400 bad request'.
In-App Tracking Concerns
Some users are uncomfortable with the app's in-app tracking of contact info, identifiers, and usage data, viewing it as invasive. This concern affects about 5% of users, who feel their privacy is compromised.
This makes their in-app tracking particularly egregious.
Users' choice
VictorOps receives mixed feedback, with users appreciating its reliability and alert routing features. However, some users criticize its user interface and the tedious process of acknowledging multiple alerts.
Runner up
PagerDuty has a mix of positive and negative feedback. Users appreciate its reliability and responsiveness to user feedback, but many criticize its notification system, user interface, and issues with login and session management.
Straggler
Opsgenie is praised for its comprehensive features and integration capabilities, but users often complain about its notification system, user interface, and issues with login and session management.
Intrusive Review Prompts
Mandatory app usage is disrupted by frequent and untimely review prompts, causing frustration during critical incident management. This could lead to users seeking alternative solutions if not addressed.
Notification Sound Issues
Users experience issues with notification sounds, including inability to change sounds, overly loud alerts, and inconsistent sound behavior, which undermines the app's reliability for critical alerts.
Login and Session Problems
Frequent session expirations and login issues, including errors with third-party cookies and SSO, hinder user access and reliability, impacting the app's core functionality.
UI/UX Accessibility Flaws
The app's user interface lacks accessibility features, such as readable font sizes and intuitive navigation, which complicates usage for users with different device sizes and accessibility needs.
Persistent Alert Bugs
Alerts continue to trigger even after being acknowledged or resolved, causing unnecessary disruptions and questioning the app's reliability for incident management.
Inadequate Customization Options
The app lacks customization options for notification sounds and incident management, limiting user control and adaptability to specific needs, which could drive users to seek more flexible solutions.
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
