PacSun
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Around 20% of users experience issues during the checkout process, where the app either fails to process orders or redirects them back to the cart. This problem prevents users from completing their purchases and leads to dissatisfaction.'s key feedback
A weekly roundup of Around 20% of users experience issues during the checkout process, where the app either fails to process orders or redirects them back to the cart. This problem prevents users from completing their purchases and leads to dissatisfaction.'s key feedback
A weekly roundup of Around 20% of users experience issues during the checkout process, where the app either fails to process orders or redirects them back to the cart. This problem prevents users from completing their purchases and leads to dissatisfaction.'s key feedback
Frequent Logouts
A significant number of users, approximately 30%, report being logged out of the app frequently, even after selecting the 'remember me' option. This issue disrupts the shopping experience and causes frustration among users who have to repeatedly log back in.
The app logs me out every single time, even when I select 'remember me', which is very annoying.
Frequent Logouts
A significant number of users, approximately 30%, report being logged out of the app frequently, even after selecting the 'remember me' option. This issue disrupts the shopping experience and causes frustration among users who have to repeatedly log back in.
The app logs me out every single time, even when I select 'remember me', which is very annoying.
Frequent Logouts
A significant number of users, approximately 30%, report being logged out of the app frequently, even after selecting the 'remember me' option. This issue disrupts the shopping experience and causes frustration among users who have to repeatedly log back in.
The app logs me out every single time, even when I select 'remember me', which is very annoying.
Checkout Failures
Around 20% of users experience issues during the checkout process, where the app either fails to process orders or redirects them back to the cart. This problem prevents users from completing their purchases and leads to dissatisfaction.
I can't even buy my cart; I checkout but it takes me back, making it impossible to complete my purchase.
Checkout Failures
Around 20% of users experience issues during the checkout process, where the app either fails to process orders or redirects them back to the cart. This problem prevents users from completing their purchases and leads to dissatisfaction.
I can't even buy my cart; I checkout but it takes me back, making it impossible to complete my purchase.
Checkout Failures
Around 20% of users experience issues during the checkout process, where the app either fails to process orders or redirects them back to the cart. This problem prevents users from completing their purchases and leads to dissatisfaction.
I can't even buy my cart; I checkout but it takes me back, making it impossible to complete my purchase.
Persistent Pop-ups
Approximately 15% of users are frustrated by the recurring 'spin to win 15% off' pop-up that appears frequently, interrupting their browsing experience. This intrusive feature detracts from the overall usability of the app.
The 'spin to win 15% off' pop-up keeps appearing every few seconds, making it impossible to use the app smoothly.
Persistent Pop-ups
Approximately 15% of users are frustrated by the recurring 'spin to win 15% off' pop-up that appears frequently, interrupting their browsing experience. This intrusive feature detracts from the overall usability of the app.
The 'spin to win 15% off' pop-up keeps appearing every few seconds, making it impossible to use the app smoothly.
Persistent Pop-ups
Approximately 15% of users are frustrated by the recurring 'spin to win 15% off' pop-up that appears frequently, interrupting their browsing experience. This intrusive feature detracts from the overall usability of the app.
The 'spin to win 15% off' pop-up keeps appearing every few seconds, making it impossible to use the app smoothly.
Delayed Shipping
About 10% of users report that shipping times are significantly longer than advertised, with some orders taking over two weeks to arrive. This discrepancy between expected and actual delivery times leads to customer dissatisfaction.
Shipping takes up to two weeks or more, even though standard shipping says 7 days or less.
Delayed Shipping
About 10% of users report that shipping times are significantly longer than advertised, with some orders taking over two weeks to arrive. This discrepancy between expected and actual delivery times leads to customer dissatisfaction.
Shipping takes up to two weeks or more, even though standard shipping says 7 days or less.
Delayed Shipping
About 10% of users report that shipping times are significantly longer than advertised, with some orders taking over two weeks to arrive. This discrepancy between expected and actual delivery times leads to customer dissatisfaction.
Shipping takes up to two weeks or more, even though standard shipping says 7 days or less.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Urban Outfitters receives mixed feedback, with users praising its trendy clothing and exclusive vinyl selection. However, many are frustrated with the new rewards system, poor customer service, and app glitches, which have led to a decline in user satisfaction.
Users' choice
Urban Outfitters receives mixed feedback, with users praising its trendy clothing and exclusive vinyl selection. However, many are frustrated with the new rewards system, poor customer service, and app glitches, which have led to a decline in user satisfaction.
Users' choice
Urban Outfitters receives mixed feedback, with users praising its trendy clothing and exclusive vinyl selection. However, many are frustrated with the new rewards system, poor customer service, and app glitches, which have led to a decline in user satisfaction.
Runner up
PacSun's app is appreciated for its cute clothing and rewards system, but users frequently report issues with app glitches, such as being logged out repeatedly and encountering persistent pop-ups. Customer service and order fulfillment also receive criticism, impacting overall user experience.
Runner up
PacSun's app is appreciated for its cute clothing and rewards system, but users frequently report issues with app glitches, such as being logged out repeatedly and encountering persistent pop-ups. Customer service and order fulfillment also receive criticism, impacting overall user experience.
Runner up
PacSun's app is appreciated for its cute clothing and rewards system, but users frequently report issues with app glitches, such as being logged out repeatedly and encountering persistent pop-ups. Customer service and order fulfillment also receive criticism, impacting overall user experience.
Straggler
Forever 21 is loved for its affordable and trendy clothing, with many users expressing sadness over store closures. However, issues with app functionality, customer service, and delivery times are common complaints, affecting the shopping experience.
Straggler
Forever 21 is loved for its affordable and trendy clothing, with many users expressing sadness over store closures. However, issues with app functionality, customer service, and delivery times are common complaints, affecting the shopping experience.
Straggler
Forever 21 is loved for its affordable and trendy clothing, with many users expressing sadness over store closures. However, issues with app functionality, customer service, and delivery times are common complaints, affecting the shopping experience.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Persistent Logout Issue
The app frequently logs users out despite selecting the 'remember me' option, causing frustration and hindering seamless shopping experiences.
Checkout Failures
Users experience checkout failures where the app either doesn't process orders or redirects them back to the cart, preventing successful purchases.
Shipping Delays
Shipping times are significantly longer than advertised, with some orders taking over two weeks despite promises of delivery within seven days.
Intrusive Pop-Ups
The 'spin to win 15% off' pop-up repeatedly interrupts user navigation, making it difficult to browse and shop effectively.
Order Processing Errors
Users report issues with order processing, including incorrect items being shipped and difficulties in resolving these errors with customer service.
Rewards System Glitches
The rewards system is glitchy, with users unable to apply rewards to orders or experiencing delays in reward processing.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal