OpenEvidence
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
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NPI Requirement
The app's strict NPI requirement for registration excludes many healthcare professionals, such as pharmacists and veterinarians, who lack an NPI but are still qualified users. This limitation is seen as a significant barrier to access for a broader range of medical professionals.
Registration Issues
Users experience technical difficulties during the registration process, where inputting valid NPI numbers results in errors or the fields resetting, preventing successful account creation. This issue frustrates potential users who are unable to access the app despite meeting the requirements.
Server Overload
The app frequently crashes or becomes unresponsive due to high demand, limiting users to only a few queries before encountering server errors. This instability undermines the app's reliability and usability during critical moments.
Access Limitations
The app's current access model restricts international healthcare professionals who lack a U.S. NPI, despite their qualifications and need for the service. This exclusionary policy limits the app's global reach and potential user base.
Content Storage
The app lacks a feature for saving and organizing articles or responses for future reference, making it cumbersome for users to revisit previously accessed information. A library feature with note-taking capabilities would enhance user experience and efficiency.
CME Claiming
Users can only claim Continuing Medical Education (CME) credits through the website, not the app, which is inconvenient for those who primarily use the mobile platform. Integrating CME claiming into the app would streamline the process and improve user satisfaction.
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