Speedtest by Ookla
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Design Changes
Recent design changes have been poorly received, with users expressing dissatisfaction over the new layout and missing features like Easter eggs and custom icons. This affects around 15% of users who miss the previous design elements that added a unique touch to the app.
The new design is awful, and I miss the custom icons and Easter eggs.
Ad Issues
Despite paying for ad removal, some users still encounter ads, which is a significant concern for about 5% of users. This issue diminishes the value of the paid feature and leads to dissatisfaction among those who expect an ad-free experience.
I paid for no ads but still get them, which is frustrating.
VPN and Subscription Problems
Users face issues with the VPN feature and subscription management, such as difficulties in using purchases across multiple devices. This affects approximately 8% of users who find the VPN service and subscription handling inadequate.
I can't use my VPN purchase on both my iPhone and iPad, which is disappointing.
Users' choice
nPerf receives high praise for its comprehensive testing features and accuracy, with users appreciating its detailed reports and ability to test various aspects of network performance. However, some users report issues with video test accuracy and data consumption, and there are requests for more intuitive features and updates.
Runner up
Speedtest by Ookla is lauded for its reliability and ease of use, with many users appreciating its comprehensive features and long-standing reputation. However, recent updates have led to mixed feedback, with users expressing dissatisfaction over the removal of beloved features like Easter eggs and custom icons, and some experiencing app crashes and inaccuracies.
Straggler
Fast.com is appreciated for its simplicity and ease of use, particularly for testing Netflix streaming speeds. However, users frequently report issues with accuracy, especially on cellular networks, and express frustration over the app's limited scope and frequent crashes.
Easter Eggs Removal
Users are disappointed with the removal of Easter eggs and fun elements like the Ookla cat theme, which were unique features that enhanced user engagement and loyalty.
Ad Removal Issues
Some users report being charged for ad removal but still encountering ads, leading to dissatisfaction and questioning the reliability of the purchase process.
Design and Usability Concerns
The new app design is criticized for poor aesthetics and functionality, particularly on iPads, where the interface is not optimized for larger screens.
VPN Purchase Limitations
Users face issues with VPN purchases not being transferable between devices, limiting the usability of the service across multiple platforms.
App Crashes and Connectivity
Frequent app crashes and connectivity issues are reported, undermining the app's reliability and user trust in its performance.
Misleading Charges
There are complaints about unexpected charges, such as being billed more than the advertised price for services like ad removal.
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