OnTheMarket Property Search
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Update Frustrations
The recent app update has led to a significant decline in user experience, with complaints about the new layout being clunky and less user-friendly, particularly on iPads. This issue affects around 20% of users.
The new app layout is terrible, with a huge map taking up most of the screen, making it hard to browse properties.
Image Display Problems
Some users experience issues with images not displaying properly, which is crucial for property browsing. This problem seems to affect about 10% of users.
Images don't load in the app, leaving just grey spaces where pictures should be.
Accessibility Concerns
The app lacks proper accessibility features, particularly for visually impaired users who rely on VoiceOver, making navigation difficult. This affects an estimated 5% of users.
The app is not accessible with VoiceOver, making it unusable for blind users.
Users' choice
Rightmove is praised for its comprehensive property listings and user-friendly interface. Users appreciate its accessibility features, such as VoiceOver support, and the seamless integration of email alerts with the app. However, some users have noted occasional issues with app updates affecting functionality.
Runner up
Zoopla is well-regarded for its detailed property information and user-friendly design. Users appreciate the app's comprehensive filters and the ability to view price histories. However, recent updates have led to performance issues, including crashes and slow loading times, which have frustrated some users.
Straggler
OnTheMarket Property Search receives mixed feedback. Users appreciate the early access to new listings and the clean interface, but many are frustrated by technical issues such as app crashes, poor search functionality, and a lack of property listings compared to competitors. The recent app redesign has also been criticized for reducing usability.
Filter Issues
The app's filtering system is ineffective, showing properties that users explicitly choose to exclude, such as shared ownership properties. This undermines the app's core functionality, leading to user frustration and potential abandonment.
Accessibility Oversight
The app lacks compatibility with VoiceOver, making it inaccessible for visually impaired users. This oversight in accessibility features alienates a significant user segment and reflects poorly on the app's inclusivity.
Image Display Failures
Users experience issues with images not loading, leaving blank spaces where property visuals should be. This critical flaw diminishes the app's utility, as visual content is essential for property evaluation.
Update Backlash
Recent app updates have degraded user experience, with complaints about clunky navigation, poor layout, and loss of functionality. These changes have led to dissatisfaction and comparisons to competitors.
Push Notification Failures
Push notifications are not functioning, preventing users from receiving timely property alerts. This failure disrupts the app's alert system, reducing its effectiveness in a competitive property market.
Map View Dominance
The app's map view occupies excessive screen space, limiting property visibility and user interaction. This design choice hinders usability, especially on larger devices like iPads.
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