OkCupid Dating: Date Singles
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Users frequently complain about the app ignoring their set distance preferences, showing profiles from far away unless they pay for premium features, affecting around 20% of users. This makes the app less useful for those seeking local connections.'s key feedback
A weekly roundup of Users frequently complain about the app ignoring their set distance preferences, showing profiles from far away unless they pay for premium features, affecting around 20% of users. This makes the app less useful for those seeking local connections.'s key feedback
A weekly roundup of Users frequently complain about the app ignoring their set distance preferences, showing profiles from far away unless they pay for premium features, affecting around 20% of users. This makes the app less useful for those seeking local connections.'s key feedback
Account Bans
A significant number of users report being banned without clear reasons or explanations, affecting approximately 15% of users. This issue leads to frustration as users are unable to access their accounts or understand the cause of the ban.
I was banned without any explanation and customer support couldn't provide a reason.
Account Bans
A significant number of users report being banned without clear reasons or explanations, affecting approximately 15% of users. This issue leads to frustration as users are unable to access their accounts or understand the cause of the ban.
I was banned without any explanation and customer support couldn't provide a reason.
Account Bans
A significant number of users report being banned without clear reasons or explanations, affecting approximately 15% of users. This issue leads to frustration as users are unable to access their accounts or understand the cause of the ban.
I was banned without any explanation and customer support couldn't provide a reason.
Distance Filter Issues
Users frequently complain about the app ignoring their set distance preferences, showing profiles from far away unless they pay for premium features, affecting around 20% of users. This makes the app less useful for those seeking local connections.
Despite setting my distance preference to 10 miles, I keep seeing profiles from 200 miles away.
Distance Filter Issues
Users frequently complain about the app ignoring their set distance preferences, showing profiles from far away unless they pay for premium features, affecting around 20% of users. This makes the app less useful for those seeking local connections.
Despite setting my distance preference to 10 miles, I keep seeing profiles from 200 miles away.
Distance Filter Issues
Users frequently complain about the app ignoring their set distance preferences, showing profiles from far away unless they pay for premium features, affecting around 20% of users. This makes the app less useful for those seeking local connections.
Despite setting my distance preference to 10 miles, I keep seeing profiles from 200 miles away.
Messaging and Login Problems
Many users experience issues with messaging and logging into their accounts, with messages not sending or accounts being inaccessible, impacting about 10% of users. This disrupts communication and overall app usability.
I can't log into my account and messages don't work half the time.
Messaging and Login Problems
Many users experience issues with messaging and logging into their accounts, with messages not sending or accounts being inaccessible, impacting about 10% of users. This disrupts communication and overall app usability.
I can't log into my account and messages don't work half the time.
Messaging and Login Problems
Many users experience issues with messaging and logging into their accounts, with messages not sending or accounts being inaccessible, impacting about 10% of users. This disrupts communication and overall app usability.
I can't log into my account and messages don't work half the time.
Fake Profiles and Scams
There is a prevalent issue with fake profiles and potential scams, with users feeling misled by fake likes and profiles, affecting approximately 25% of users. This diminishes trust in the app's authenticity and user base.
The app is full of fake profiles and catfish, making it feel like a scam.
Fake Profiles and Scams
There is a prevalent issue with fake profiles and potential scams, with users feeling misled by fake likes and profiles, affecting approximately 25% of users. This diminishes trust in the app's authenticity and user base.
The app is full of fake profiles and catfish, making it feel like a scam.
Fake Profiles and Scams
There is a prevalent issue with fake profiles and potential scams, with users feeling misled by fake likes and profiles, affecting approximately 25% of users. This diminishes trust in the app's authenticity and user base.
The app is full of fake profiles and catfish, making it feel like a scam.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
WishMood receives positive feedback for its user-friendly interface and straightforward approach to matching, allowing users to easily indicate their dating preferences. Users appreciate the app's simplicity and the ability to connect with like-minded individuals.
Users' choice
WishMood receives positive feedback for its user-friendly interface and straightforward approach to matching, allowing users to easily indicate their dating preferences. Users appreciate the app's simplicity and the ability to connect with like-minded individuals.
Users' choice
WishMood receives positive feedback for its user-friendly interface and straightforward approach to matching, allowing users to easily indicate their dating preferences. Users appreciate the app's simplicity and the ability to connect with like-minded individuals.
Runner up
OkCupid receives mixed feedback, with users praising its inclusive approach and data-driven matching system. However, many users express frustration with technical issues, fake profiles, and the push towards paid features, which detracts from the overall user experience.
Runner up
OkCupid receives mixed feedback, with users praising its inclusive approach and data-driven matching system. However, many users express frustration with technical issues, fake profiles, and the push towards paid features, which detracts from the overall user experience.
Runner up
OkCupid receives mixed feedback, with users praising its inclusive approach and data-driven matching system. However, many users express frustration with technical issues, fake profiles, and the push towards paid features, which detracts from the overall user experience.
Straggler
Bumble is criticized for its high subscription costs and paywall features, which many users find excessive. While some appreciate the concept of women making the first move, others feel the app is more focused on monetization than facilitating genuine connections.
Straggler
Bumble is criticized for its high subscription costs and paywall features, which many users find excessive. While some appreciate the concept of women making the first move, others feel the app is more focused on monetization than facilitating genuine connections.
Straggler
Bumble is criticized for its high subscription costs and paywall features, which many users find excessive. While some appreciate the concept of women making the first move, others feel the app is more focused on monetization than facilitating genuine connections.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Unjust Bans
Users are experiencing account bans without clear reasons or prior warnings, leading to frustration and loss of access to paid services. This lack of transparency in account management is damaging user trust and satisfaction.
Distance Filter Issues
The app's distance filter is ineffective, showing users profiles far outside their set preferences unless they pay for premium features. This undermines the user experience by not delivering on basic functionality.
Fake Profiles
There is a significant presence of fake profiles and catfish, which diminishes the app's credibility and user experience. Users feel misled and are hesitant to invest in premium features due to these fraudulent interactions.
Messaging System Flaws
The messaging system is unreliable, with users unable to send or receive messages effectively, leading to missed connections and dissatisfaction. This core functionality issue is a critical barrier to user engagement.
Subscription Value Concerns
Users feel that the premium subscription offers little value, with features that should be standard being locked behind a paywall. This perception of poor value is leading to dissatisfaction and decreased willingness to subscribe.
Algorithm Mismatch
The matching algorithm is perceived as inaccurate, with users receiving high match percentages with profiles that do not align with their preferences. This undermines the app's promise of meaningful connections.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal