OfferUp - Buy. Sell. Simple.
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of The removal of the shipping option has disappointed users who relied on it for purchasing non-local items, particularly collectibles and unique goods. This change has affected around 25% of users who find local-only transactions limiting.'s key feedback
A weekly roundup of The removal of the shipping option has disappointed users who relied on it for purchasing non-local items, particularly collectibles and unique goods. This change has affected around 25% of users who find local-only transactions limiting.'s key feedback
A weekly roundup of The removal of the shipping option has disappointed users who relied on it for purchasing non-local items, particularly collectibles and unique goods. This change has affected around 25% of users who find local-only transactions limiting.'s key feedback
Excessive Advertisements
Many users are frustrated with the overwhelming number of ads, which disrupt the user experience and make the app difficult to use. Approximately 40% of users have expressed dissatisfaction with the frequency and intrusiveness of ads, leading to decreased app usage.
The app is now so ad-heavy that I often close it out of frustration.
Excessive Advertisements
Many users are frustrated with the overwhelming number of ads, which disrupt the user experience and make the app difficult to use. Approximately 40% of users have expressed dissatisfaction with the frequency and intrusiveness of ads, leading to decreased app usage.
The app is now so ad-heavy that I often close it out of frustration.
Excessive Advertisements
Many users are frustrated with the overwhelming number of ads, which disrupt the user experience and make the app difficult to use. Approximately 40% of users have expressed dissatisfaction with the frequency and intrusiveness of ads, leading to decreased app usage.
The app is now so ad-heavy that I often close it out of frustration.
Shipping Option Removal
The removal of the shipping option has disappointed users who relied on it for purchasing non-local items, particularly collectibles and unique goods. This change has affected around 25% of users who find local-only transactions limiting.
I miss the shipping option for collectibles; now I can't find what I need locally.
Shipping Option Removal
The removal of the shipping option has disappointed users who relied on it for purchasing non-local items, particularly collectibles and unique goods. This change has affected around 25% of users who find local-only transactions limiting.
I miss the shipping option for collectibles; now I can't find what I need locally.
Shipping Option Removal
The removal of the shipping option has disappointed users who relied on it for purchasing non-local items, particularly collectibles and unique goods. This change has affected around 25% of users who find local-only transactions limiting.
I miss the shipping option for collectibles; now I can't find what I need locally.
Verification Issues
Users are experiencing problems with account verification, leading to account access issues and frustration. Approximately 15% of users have reported difficulties with the verification process, which disrupts their ability to use the app effectively.
I've had to create multiple accounts because the app won't verify my original one.
Verification Issues
Users are experiencing problems with account verification, leading to account access issues and frustration. Approximately 15% of users have reported difficulties with the verification process, which disrupts their ability to use the app effectively.
I've had to create multiple accounts because the app won't verify my original one.
Verification Issues
Users are experiencing problems with account verification, leading to account access issues and frustration. Approximately 15% of users have reported difficulties with the verification process, which disrupts their ability to use the app effectively.
I've had to create multiple accounts because the app won't verify my original one.
Ineffective Promotions
Users who pay for promotions feel that they do not receive the expected visibility or sales boost, leading to dissatisfaction with the service. About 10% of users have noted that paid promotions do not significantly improve their selling experience.
I paid for a promotion but saw no difference in item visibility or sales.
Ineffective Promotions
Users who pay for promotions feel that they do not receive the expected visibility or sales boost, leading to dissatisfaction with the service. About 10% of users have noted that paid promotions do not significantly improve their selling experience.
I paid for a promotion but saw no difference in item visibility or sales.
Ineffective Promotions
Users who pay for promotions feel that they do not receive the expected visibility or sales boost, leading to dissatisfaction with the service. About 10% of users have noted that paid promotions do not significantly improve their selling experience.
I paid for a promotion but saw no difference in item visibility or sales.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Craigslist receives overwhelmingly positive feedback for its simplicity, ease of use, and effectiveness in buying and selling items. Users appreciate its ad-free experience and the ability to connect with local buyers and sellers, making it a reliable platform for various transactions.
Users' choice
Craigslist receives overwhelmingly positive feedback for its simplicity, ease of use, and effectiveness in buying and selling items. Users appreciate its ad-free experience and the ability to connect with local buyers and sellers, making it a reliable platform for various transactions.
Users' choice
Craigslist receives overwhelmingly positive feedback for its simplicity, ease of use, and effectiveness in buying and selling items. Users appreciate its ad-free experience and the ability to connect with local buyers and sellers, making it a reliable platform for various transactions.
Runner up
Facebook Marketplace has mixed reviews, with users praising its convenience and security features for selling items. However, many users express frustration with frequent ads, glitches, and issues with notifications, which detract from the overall user experience.
Runner up
Facebook Marketplace has mixed reviews, with users praising its convenience and security features for selling items. However, many users express frustration with frequent ads, glitches, and issues with notifications, which detract from the overall user experience.
Runner up
Facebook Marketplace has mixed reviews, with users praising its convenience and security features for selling items. However, many users express frustration with frequent ads, glitches, and issues with notifications, which detract from the overall user experience.
Straggler
OfferUp receives mixed feedback, with users appreciating its large marketplace and ease of listing items. However, many users are frustrated by the overwhelming number of ads, scammers, and unreliable buyers and sellers, which negatively impact the user experience.
Straggler
OfferUp receives mixed feedback, with users appreciating its large marketplace and ease of listing items. However, many users are frustrated by the overwhelming number of ads, scammers, and unreliable buyers and sellers, which negatively impact the user experience.
Straggler
OfferUp receives mixed feedback, with users appreciating its large marketplace and ease of listing items. However, many users are frustrated by the overwhelming number of ads, scammers, and unreliable buyers and sellers, which negatively impact the user experience.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Excessive Ads
The app's user experience is severely hindered by frequent and intrusive advertisements, leading to frustration and decreased usage. Users are closing the app to avoid ads, which are often mistaken for listings.
Shipping Removal
The removal of the shipping option has significantly impacted users who rely on it for purchasing non-local items, especially collectibles and niche products. This change is driving users to consider alternative marketplaces.
Verification Issues
The account verification process is cumbersome and often fails, causing users to create multiple accounts and experience interruptions. This inefficiency frustrates users and disrupts their selling and buying activities.
Scam Concerns
The platform is perceived as unsafe due to a high number of scammers and insufficient vetting of sellers, leading to distrust and reluctance to engage in transactions. Users are wary of promotions and fear being scammed.
Notification Overload
Users are overwhelmed by irrelevant notifications, which detract from important messages and contribute to a poor user experience. This overload leads to missed opportunities and decreased engagement.
Inactive Sellers
A significant number of sellers are unresponsive, leading to canceled orders and wasted time for buyers. This lack of engagement from sellers diminishes the app's reliability and effectiveness.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal