Nextiva
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Login and Access Problems
Users experience frequent login issues, with the app logging them out unexpectedly or failing to allow access, affecting around 30% of users. This disrupts workflow and causes frustration as users struggle to maintain connectivity with their business contacts.
The app logs me out constantly, and I can't access it on my phone, only on a computer.
Support and Resolution Delays
Many users express dissatisfaction with customer support, citing unhelpful responses and unresolved issues, impacting about 40% of users. This lack of effective support exacerbates existing problems and leaves users feeling neglected.
Despite multiple attempts to contact support, my issues remain unresolved, and the app is still buggy.
Feature and Functionality Gaps
Users are frustrated by missing or malfunctioning features, such as call blocking and message syncing, affecting approximately 25% of users. These gaps hinder the app's usability and do not meet user expectations for a business communication tool.
The app lacks basic features like call blocking, and message syncing doesn't work properly.
Users' choice
Grasshopper receives positive feedback for its ease of use and reliability, especially for small businesses. Users appreciate its seamless integration with personal devices and the ability to manage business calls efficiently. However, some users report issues with text messaging registration and occasional billing problems.
Runner up
RingCentral is praised for its comprehensive features and user-friendly interface, making it suitable for business communication. Users appreciate the app's ability to keep personal and work communications separate. However, some users experience issues with call quality and customer support, leading to frustration.
Straggler
Nextiva receives mixed feedback, with users appreciating its call clarity and customer support when it works. However, many users report significant issues with call connectivity, app glitches, and poor customer service, leading to dissatisfaction and consideration of switching providers.
Call Dropping
The app frequently drops calls, causing significant disruptions in business communications and potential loss of revenue. Users report that calls either drop immediately upon answering or after a brief ring, making the app unreliable for professional use.
Ringing Issues
The app fails to ring on mobile devices, leading to missed calls and communication breakdowns. This issue persists even when notifications are enabled, rendering the app ineffective for timely responses.
Login Problems
Users experience frequent logouts and difficulty logging back into the app, disrupting workflow and accessibility. This issue is compounded by error codes and lack of support for non-admin users.
Support Ineffectiveness
Customer support is unable to resolve ongoing technical issues, leaving users without solutions and leading to dissatisfaction. Despite multiple attempts to contact support, problems remain unresolved.
Contractual Misrepresentation
Users feel misled by sales representatives regarding contract terms and app capabilities, resulting in unexpected long-term commitments. This has led to frustration and distrust towards the company.
Feature Inconsistencies
Promised features such as call blocking and message management are either missing or inconsistent, affecting user experience. Users report that features appear and disappear without explanation.
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