NatWest Mobile Banking
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of The removal of the feature showing account balance after each transaction has frustrated users who rely on it for budgeting. This affects about 15% of users.'s key feedback
A weekly roundup of The removal of the feature showing account balance after each transaction has frustrated users who rely on it for budgeting. This affects about 15% of users.'s key feedback
A weekly roundup of The removal of the feature showing account balance after each transaction has frustrated users who rely on it for budgeting. This affects about 15% of users.'s key feedback
Biometric Issues
Users experience frequent issues with biometric authentication, such as Face ID not working properly, leading to repeated app setup. Approximately 10% of users report this problem.
The app often fails to recognize my face, forcing me to set it up multiple times.
Biometric Issues
Users experience frequent issues with biometric authentication, such as Face ID not working properly, leading to repeated app setup. Approximately 10% of users report this problem.
The app often fails to recognize my face, forcing me to set it up multiple times.
Biometric Issues
Users experience frequent issues with biometric authentication, such as Face ID not working properly, leading to repeated app setup. Approximately 10% of users report this problem.
The app often fails to recognize my face, forcing me to set it up multiple times.
Transaction Visibility
The removal of the feature showing account balance after each transaction has frustrated users who rely on it for budgeting. This affects about 15% of users.
I miss the feature that showed my balance after each transaction, which was crucial for tracking my spending.
Transaction Visibility
The removal of the feature showing account balance after each transaction has frustrated users who rely on it for budgeting. This affects about 15% of users.
I miss the feature that showed my balance after each transaction, which was crucial for tracking my spending.
Transaction Visibility
The removal of the feature showing account balance after each transaction has frustrated users who rely on it for budgeting. This affects about 15% of users.
I miss the feature that showed my balance after each transaction, which was crucial for tracking my spending.
Device Compatibility
The app's requirement for the latest OS versions excludes users with older devices, causing dissatisfaction among approximately 8% of users.
I can't use the app on my older iPad because it doesn't support the latest OS, forcing me to consider other banking options.
Device Compatibility
The app's requirement for the latest OS versions excludes users with older devices, causing dissatisfaction among approximately 8% of users.
I can't use the app on my older iPad because it doesn't support the latest OS, forcing me to consider other banking options.
Device Compatibility
The app's requirement for the latest OS versions excludes users with older devices, causing dissatisfaction among approximately 8% of users.
I can't use the app on my older iPad because it doesn't support the latest OS, forcing me to consider other banking options.
Customer Support Frustrations
Users find the app's support structure inadequate, with limited options to report issues and poor response times, affecting around 12% of users.
The app's support is frustratingly limited, making it hard to report problems effectively.
Customer Support Frustrations
Users find the app's support structure inadequate, with limited options to report issues and poor response times, affecting around 12% of users.
The app's support is frustratingly limited, making it hard to report problems effectively.
Customer Support Frustrations
Users find the app's support structure inadequate, with limited options to report issues and poor response times, affecting around 12% of users.
The app's support is frustratingly limited, making it hard to report problems effectively.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Lloyds Bank Mobile Banking app is praised for its user-friendly interface and comprehensive features, making it easy for users to manage their accounts and perform transactions. However, some users have reported technical issues and find the app's promotional notifications intrusive.
Users' choice
Lloyds Bank Mobile Banking app is praised for its user-friendly interface and comprehensive features, making it easy for users to manage their accounts and perform transactions. However, some users have reported technical issues and find the app's promotional notifications intrusive.
Users' choice
Lloyds Bank Mobile Banking app is praised for its user-friendly interface and comprehensive features, making it easy for users to manage their accounts and perform transactions. However, some users have reported technical issues and find the app's promotional notifications intrusive.
Runner up
Barclays Mobile Banking app is highly regarded for its ease of use and reliability, with users appreciating its smooth functionality and helpful features for managing finances. Despite this, some users have experienced technical glitches and issues with customer service.
Runner up
Barclays Mobile Banking app is highly regarded for its ease of use and reliability, with users appreciating its smooth functionality and helpful features for managing finances. Despite this, some users have experienced technical glitches and issues with customer service.
Runner up
Barclays Mobile Banking app is highly regarded for its ease of use and reliability, with users appreciating its smooth functionality and helpful features for managing finances. Despite this, some users have experienced technical glitches and issues with customer service.
Straggler
NatWest Mobile Banking app receives mixed feedback, with users appreciating its comprehensive features and ease of use for everyday banking. However, there are complaints about technical issues, lack of customer support, and dissatisfaction with recent updates that have removed useful features.
Straggler
NatWest Mobile Banking app receives mixed feedback, with users appreciating its comprehensive features and ease of use for everyday banking. However, there are complaints about technical issues, lack of customer support, and dissatisfaction with recent updates that have removed useful features.
Straggler
NatWest Mobile Banking app receives mixed feedback, with users appreciating its comprehensive features and ease of use for everyday banking. However, there are complaints about technical issues, lack of customer support, and dissatisfaction with recent updates that have removed useful features.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Biometric Issues
Users face persistent issues with biometric authentication, leading to repeated app setup processes. This disrupts user experience and hinders seamless access to app features.
Transaction Visibility
The removal of the running balance feature after each transaction has frustrated users who rely on it for budgeting and financial tracking. This change reduces transparency and complicates financial management.
Device Compatibility
The app's requirement for the latest OS versions excludes users with older devices, forcing them to consider costly upgrades. This limits accessibility and may drive users to alternative banking solutions.
Payment Alerts
Users report that balance alerts and direct debit notifications have stopped working, causing stress and financial mismanagement. This inconsistency in alert functionality affects joint account holders differently.
App Navigation
The app's navigation and user interface changes have made it difficult for users to perform basic tasks like viewing payment dates and managing transactions. This complexity diminishes user satisfaction and usability.
Customer Support
The app's reliance on automated support systems like 'CORA' limits users' ability to report specific issues, leading to frustration and consideration of switching banks. This lack of personalized support undermines customer trust.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal