The National Lottery: Official
The National Lottery: Official
The National Lottery: Official
The National Lottery: Official
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
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Top Insights
Top Insights
Top Insights
A weekly roundup of Users are experiencing problems with the ticket scanning feature, which often fails to work or read QR codes correctly. This issue affects about 15% of users, causing inconvenience and forcing them to manually check their tickets.'s key feedback
A weekly roundup of Users are experiencing problems with the ticket scanning feature, which often fails to work or read QR codes correctly. This issue affects about 15% of users, causing inconvenience and forcing them to manually check their tickets.'s key feedback
A weekly roundup of Users are experiencing problems with the ticket scanning feature, which often fails to work or read QR codes correctly. This issue affects about 15% of users, causing inconvenience and forcing them to manually check their tickets.'s key feedback
Frequent Crashes
Many users report that the app frequently crashes, making it difficult to complete transactions or check results. Approximately 20% of users seem to be affected by this issue, leading to frustration and missed opportunities to participate in draws.
The app crashes constantly, especially when trying to add money or check numbers, which is incredibly frustrating.
Frequent Crashes
Many users report that the app frequently crashes, making it difficult to complete transactions or check results. Approximately 20% of users seem to be affected by this issue, leading to frustration and missed opportunities to participate in draws.
The app crashes constantly, especially when trying to add money or check numbers, which is incredibly frustrating.
Frequent Crashes
Many users report that the app frequently crashes, making it difficult to complete transactions or check results. Approximately 20% of users seem to be affected by this issue, leading to frustration and missed opportunities to participate in draws.
The app crashes constantly, especially when trying to add money or check numbers, which is incredibly frustrating.
Ticket Scanning Issues
Users are experiencing problems with the ticket scanning feature, which often fails to work or read QR codes correctly. This issue affects about 15% of users, causing inconvenience and forcing them to manually check their tickets.
The scanner doesn't work properly, making it hard to check my tickets without going to a shop.
Ticket Scanning Issues
Users are experiencing problems with the ticket scanning feature, which often fails to work or read QR codes correctly. This issue affects about 15% of users, causing inconvenience and forcing them to manually check their tickets.
The scanner doesn't work properly, making it hard to check my tickets without going to a shop.
Ticket Scanning Issues
Users are experiencing problems with the ticket scanning feature, which often fails to work or read QR codes correctly. This issue affects about 15% of users, causing inconvenience and forcing them to manually check their tickets.
The scanner doesn't work properly, making it hard to check my tickets without going to a shop.
Auto Opt-In Concerns
The app's default setting to purchase multiple tickets for all draws is seen as misleading by users, who feel it encourages overspending. Around 10% of users have expressed concerns about this feature, which they believe contradicts responsible gambling practices.
The app defaults to buying tickets for multiple draws, which feels like a trick to make me spend more.
Auto Opt-In Concerns
The app's default setting to purchase multiple tickets for all draws is seen as misleading by users, who feel it encourages overspending. Around 10% of users have expressed concerns about this feature, which they believe contradicts responsible gambling practices.
The app defaults to buying tickets for multiple draws, which feels like a trick to make me spend more.
Auto Opt-In Concerns
The app's default setting to purchase multiple tickets for all draws is seen as misleading by users, who feel it encourages overspending. Around 10% of users have expressed concerns about this feature, which they believe contradicts responsible gambling practices.
The app defaults to buying tickets for multiple draws, which feels like a trick to make me spend more.
Compatibility Problems
Some users with newer or older devices report that the app is not compatible, leading to functionality issues such as inability to log in or use certain features. This affects approximately 8% of users, who are unable to fully utilize the app.
Since updating my phone, the app no longer works properly, and I can't scan tickets or log in.
Compatibility Problems
Some users with newer or older devices report that the app is not compatible, leading to functionality issues such as inability to log in or use certain features. This affects approximately 8% of users, who are unable to fully utilize the app.
Since updating my phone, the app no longer works properly, and I can't scan tickets or log in.
Compatibility Problems
Some users with newer or older devices report that the app is not compatible, leading to functionality issues such as inability to log in or use certain features. This affects approximately 8% of users, who are unable to fully utilize the app.
Since updating my phone, the app no longer works properly, and I can't scan tickets or log in.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
The National Lottery app receives mixed feedback, with users praising its ease of use and convenience, while others criticize frequent crashes and issues with ticket scanning. Many users appreciate the app's functionality for checking results and managing accounts, but technical problems and outdated features are common complaints.
Users' choice
The National Lottery app receives mixed feedback, with users praising its ease of use and convenience, while others criticize frequent crashes and issues with ticket scanning. Many users appreciate the app's functionality for checking results and managing accounts, but technical problems and outdated features are common complaints.
Users' choice
The National Lottery app receives mixed feedback, with users praising its ease of use and convenience, while others criticize frequent crashes and issues with ticket scanning. Many users appreciate the app's functionality for checking results and managing accounts, but technical problems and outdated features are common complaints.
Runner up
LottoGo receives mostly negative feedback, with users expressing frustration over confusing subscription models, slow withdrawal processes, and poor customer service. Some users report issues with account verification and unexpected charges, leading to a perception of unethical practices.
Runner up
LottoGo receives mostly negative feedback, with users expressing frustration over confusing subscription models, slow withdrawal processes, and poor customer service. Some users report issues with account verification and unexpected charges, leading to a perception of unethical practices.
Runner up
LottoGo receives mostly negative feedback, with users expressing frustration over confusing subscription models, slow withdrawal processes, and poor customer service. Some users report issues with account verification and unexpected charges, leading to a perception of unethical practices.
Straggler
Lottoland is criticized for its unreliable app performance, with users experiencing frequent crashes and difficulties in accessing lottery features. Many users express dissatisfaction with the withdrawal process and customer service, leading to concerns about the app's trustworthiness.
Straggler
Lottoland is criticized for its unreliable app performance, with users experiencing frequent crashes and difficulties in accessing lottery features. Many users express dissatisfaction with the withdrawal process and customer service, leading to concerns about the app's trustworthiness.
Straggler
Lottoland is criticized for its unreliable app performance, with users experiencing frequent crashes and difficulties in accessing lottery features. Many users express dissatisfaction with the withdrawal process and customer service, leading to concerns about the app's trustworthiness.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Overseas Access
Users are frustrated that they cannot purchase tickets while overseas, despite being UK citizens with UK bank accounts. This limitation prevents participation in large jackpots when traveling.
App Crashes
Frequent app crashes disrupt the user experience, especially during critical actions like purchasing tickets or checking results. This instability leads to missed opportunities and user dissatisfaction.
Auto Opt-In Issue
The app defaults to purchasing multiple tickets for all draws, which users find misleading and potentially irresponsible. This feature can lead to unintended overspending.
QR Code Scanning
The QR code scanner frequently fails, especially with newer ticket formats, causing frustration among users who rely on this feature for quick results checking.
Device Compatibility
Users experience issues with app functionality on newer devices, such as the iPhone 17, where features like the scanner do not work properly. This lack of compatibility affects user satisfaction.
Inconsistent Updates
The app fails to update results promptly, leaving users waiting for the latest draw information. This delay diminishes the app's reliability as a source for timely lottery results.
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
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