MoneyLion
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of MoneyLion's key feedback
A weekly roundup of MoneyLion's key feedback
A weekly roundup of MoneyLion's key feedback
Verification Issues
Some users experience problems with address verification, leading to account access issues. Approximately 5% of users report this problem, which prevents them from fully utilizing the app's features.
The app won't verify my address, causing my account to remain unverified.
Verification Issues
Some users experience problems with address verification, leading to account access issues. Approximately 5% of users report this problem, which prevents them from fully utilizing the app's features.
The app won't verify my address, causing my account to remain unverified.
Verification Issues
Some users experience problems with address verification, leading to account access issues. Approximately 5% of users report this problem, which prevents them from fully utilizing the app's features.
The app won't verify my address, causing my account to remain unverified.
Confusing Interface
The app's interface is perceived as confusing and counterintuitive by some users, making navigation difficult. This affects around 7% of users who struggle with understanding the app's layout and instructions.
The app is difficult to use and the help section is unclear.
Confusing Interface
The app's interface is perceived as confusing and counterintuitive by some users, making navigation difficult. This affects around 7% of users who struggle with understanding the app's layout and instructions.
The app is difficult to use and the help section is unclear.
Confusing Interface
The app's interface is perceived as confusing and counterintuitive by some users, making navigation difficult. This affects around 7% of users who struggle with understanding the app's layout and instructions.
The app is difficult to use and the help section is unclear.
Withdrawal Problems
Users report issues with withdrawing funds despite having available advance limits, which can be frustrating. About 4% of users face this issue, leading to dissatisfaction with the app's functionality.
The app won't let me withdraw money even though I have an advance limit.
Withdrawal Problems
Users report issues with withdrawing funds despite having available advance limits, which can be frustrating. About 4% of users face this issue, leading to dissatisfaction with the app's functionality.
The app won't let me withdraw money even though I have an advance limit.
Withdrawal Problems
Users report issues with withdrawing funds despite having available advance limits, which can be frustrating. About 4% of users face this issue, leading to dissatisfaction with the app's functionality.
The app won't let me withdraw money even though I have an advance limit.
Customer Service Challenges
Some users find customer service unresponsive or unhelpful, which exacerbates their issues with the app. Approximately 6% of users express frustration with the lack of effective support.
Customer service is terrible and doesn't respond to inquiries.
Customer Service Challenges
Some users find customer service unresponsive or unhelpful, which exacerbates their issues with the app. Approximately 6% of users express frustration with the lack of effective support.
Customer service is terrible and doesn't respond to inquiries.
Customer Service Challenges
Some users find customer service unresponsive or unhelpful, which exacerbates their issues with the app. Approximately 6% of users express frustration with the lack of effective support.
Customer service is terrible and doesn't respond to inquiries.
Users' choice
Earnin receives high praise for its reliability and helpfulness, especially during financial emergencies. Users appreciate the app's flexibility in repayment and the ability to access funds quickly, making it a preferred choice over competitors.
Users' choice
Earnin receives high praise for its reliability and helpfulness, especially during financial emergencies. Users appreciate the app's flexibility in repayment and the ability to access funds quickly, making it a preferred choice over competitors.
Users' choice
Earnin receives high praise for its reliability and helpfulness, especially during financial emergencies. Users appreciate the app's flexibility in repayment and the ability to access funds quickly, making it a preferred choice over competitors.
Runner up
Dave is well-regarded for its ease of use and efficiency in providing cash advances. Users find it a lifesaver in times of need, though some express frustration with account management and customer service issues.
Runner up
Dave is well-regarded for its ease of use and efficiency in providing cash advances. Users find it a lifesaver in times of need, though some express frustration with account management and customer service issues.
Runner up
Dave is well-regarded for its ease of use and efficiency in providing cash advances. Users find it a lifesaver in times of need, though some express frustration with account management and customer service issues.
Straggler
MoneyLion receives mixed feedback; while many users appreciate its financial tools and cash advance services, others criticize its customer service and account verification issues. Some users report difficulties with app functionality and unexpected charges.
Straggler
MoneyLion receives mixed feedback; while many users appreciate its financial tools and cash advance services, others criticize its customer service and account verification issues. Some users report difficulties with app functionality and unexpected charges.
Straggler
MoneyLion receives mixed feedback; while many users appreciate its financial tools and cash advance services, others criticize its customer service and account verification issues. Some users report difficulties with app functionality and unexpected charges.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Verification Errors
Users experience persistent errors when attempting to verify their addresses, leading to account verification issues. The help section also fails to provide adequate support, compounding user frustration.
Confusing Interface
The app's interface is described as counterintuitive and confusing, with multiple screens and unclear instructions. Users struggle to navigate the app efficiently, which detracts from the overall user experience.
Withdrawal Issues
Some users are unable to withdraw money despite having an advance limit, and they report being charged fees without clear justification. This leads to dissatisfaction and disputes over unexpected charges.
Delayed Fund Release
Users report significant delays in fund release after making payments, which affects their ability to access needed cash. This delay contradicts expectations of immediate fund availability post-payment.
Account Deletion Problems
Users face challenges in deleting their accounts, with customer service being unresponsive across multiple channels. This lack of support creates a perception of the app as a scam.
Unwanted Transactions
The app forces users into unwanted transactions, such as mandatory withdrawals and account creations, without user consent. This leads to confusion and frustration, especially when users are charged interest on these transactions.
Your voice of customer, unified
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Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
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