Metropolis: Remarkable Parking
Metropolis: Remarkable Parking
Metropolis: Remarkable Parking
Metropolis: Remarkable Parking
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Many users express dissatisfaction with the customer service, citing unhelpful responses and difficulty in resolving issues. Around 20% of users report that customer service either transfers them without resolving the issue or fails to respond altogether.'s key feedback
A weekly roundup of Many users express dissatisfaction with the customer service, citing unhelpful responses and difficulty in resolving issues. Around 20% of users report that customer service either transfers them without resolving the issue or fails to respond altogether.'s key feedback
A weekly roundup of Many users express dissatisfaction with the customer service, citing unhelpful responses and difficulty in resolving issues. Around 20% of users report that customer service either transfers them without resolving the issue or fails to respond altogether.'s key feedback
Unauthorized Charges
A significant number of users report unauthorized charges on their accounts, with some experiencing charges for parking in locations they never visited. Approximately 15% of users seem to be affected by this issue, leading to frustration and distrust in the app's security features.
I was charged for parking in a location I never visited, and the company hasn't responded to my emails.
Unauthorized Charges
A significant number of users report unauthorized charges on their accounts, with some experiencing charges for parking in locations they never visited. Approximately 15% of users seem to be affected by this issue, leading to frustration and distrust in the app's security features.
I was charged for parking in a location I never visited, and the company hasn't responded to my emails.
Unauthorized Charges
A significant number of users report unauthorized charges on their accounts, with some experiencing charges for parking in locations they never visited. Approximately 15% of users seem to be affected by this issue, leading to frustration and distrust in the app's security features.
I was charged for parking in a location I never visited, and the company hasn't responded to my emails.
Customer Service Issues
Many users express dissatisfaction with the customer service, citing unhelpful responses and difficulty in resolving issues. Around 20% of users report that customer service either transfers them without resolving the issue or fails to respond altogether.
Customer service canceled my subscription instead of resolving my issue, and they are hard to reach.
Customer Service Issues
Many users express dissatisfaction with the customer service, citing unhelpful responses and difficulty in resolving issues. Around 20% of users report that customer service either transfers them without resolving the issue or fails to respond altogether.
Customer service canceled my subscription instead of resolving my issue, and they are hard to reach.
Customer Service Issues
Many users express dissatisfaction with the customer service, citing unhelpful responses and difficulty in resolving issues. Around 20% of users report that customer service either transfers them without resolving the issue or fails to respond altogether.
Customer service canceled my subscription instead of resolving my issue, and they are hard to reach.
App Functionality Problems
Users frequently encounter technical issues with the app, such as bugs, inability to process payments, and problems with QR code scanning. These issues affect approximately 25% of users, causing inconvenience and additional charges.
The app is buggy and often doesn't allow me to pay for parking, leading to fines.
App Functionality Problems
Users frequently encounter technical issues with the app, such as bugs, inability to process payments, and problems with QR code scanning. These issues affect approximately 25% of users, causing inconvenience and additional charges.
The app is buggy and often doesn't allow me to pay for parking, leading to fines.
App Functionality Problems
Users frequently encounter technical issues with the app, such as bugs, inability to process payments, and problems with QR code scanning. These issues affect approximately 25% of users, causing inconvenience and additional charges.
The app is buggy and often doesn't allow me to pay for parking, leading to fines.
Refund and Billing Disputes
A notable number of users face challenges with billing disputes and obtaining refunds, with some being charged for services not rendered. About 10% of users report being unable to get refunds for incorrect charges, leading to financial loss and dissatisfaction.
I was charged for a subscription that wasn't available, and Metropolis refused to refund me.
Refund and Billing Disputes
A notable number of users face challenges with billing disputes and obtaining refunds, with some being charged for services not rendered. About 10% of users report being unable to get refunds for incorrect charges, leading to financial loss and dissatisfaction.
I was charged for a subscription that wasn't available, and Metropolis refused to refund me.
Refund and Billing Disputes
A notable number of users face challenges with billing disputes and obtaining refunds, with some being charged for services not rendered. About 10% of users report being unable to get refunds for incorrect charges, leading to financial loss and dissatisfaction.
I was charged for a subscription that wasn't available, and Metropolis refused to refund me.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
SpotHero receives mixed feedback, with users praising its ease of use and customer service, but others criticize it for issues with parking availability and customer support. Many users appreciate the convenience and cost savings, while some report problems with reservations and refunds.
Users' choice
SpotHero receives mixed feedback, with users praising its ease of use and customer service, but others criticize it for issues with parking availability and customer support. Many users appreciate the convenience and cost savings, while some report problems with reservations and refunds.
Users' choice
SpotHero receives mixed feedback, with users praising its ease of use and customer service, but others criticize it for issues with parking availability and customer support. Many users appreciate the convenience and cost savings, while some report problems with reservations and refunds.
Runner up
Metropolis: Remarkable Parking has a mix of positive and negative reviews. Users appreciate the app's ease of use and convenience, but there are significant complaints about billing issues, customer service, and technical glitches. Some users report unauthorized charges and difficulties in resolving disputes.
Runner up
Metropolis: Remarkable Parking has a mix of positive and negative reviews. Users appreciate the app's ease of use and convenience, but there are significant complaints about billing issues, customer service, and technical glitches. Some users report unauthorized charges and difficulties in resolving disputes.
Runner up
Metropolis: Remarkable Parking has a mix of positive and negative reviews. Users appreciate the app's ease of use and convenience, but there are significant complaints about billing issues, customer service, and technical glitches. Some users report unauthorized charges and difficulties in resolving disputes.
Straggler
ParkMobile is criticized for its technical issues and poor customer service. Users report problems with app functionality, billing errors, and difficulties in resolving disputes. Despite some users finding it convenient, the negative experiences overshadow the positive feedback.
Straggler
ParkMobile is criticized for its technical issues and poor customer service. Users report problems with app functionality, billing errors, and difficulties in resolving disputes. Despite some users finding it convenient, the negative experiences overshadow the positive feedback.
Straggler
ParkMobile is criticized for its technical issues and poor customer service. Users report problems with app functionality, billing errors, and difficulties in resolving disputes. Despite some users finding it convenient, the negative experiences overshadow the positive feedback.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Unauthorized Charges
Users experience unauthorized charges for parking in locations they never visited, with no immediate resolution from customer service. This issue raises concerns about the app's security and billing accuracy.
Ineffective Customer Support
Customer service is often unresponsive or unhelpful, failing to resolve issues like incorrect charges or subscription problems. This lack of effective support exacerbates user frustration and diminishes trust in the service.
App Functionality Issues
The app frequently fails to process payments or recognize user locations, leading to fines and an inability to pay for parking. These technical glitches hinder the user experience and can result in financial penalties.
Subscription and Refund Problems
Users face difficulties with subscriptions, such as being charged for unavailable services and encountering rigid no-refund policies. This creates dissatisfaction and a perception of unfair business practices.
Discount and Validation Failures
Discounts and validations often do not apply correctly, resulting in unexpected charges despite users following the correct procedures. This inconsistency undermines the app's promise of transparent pricing.
Inflexible Parking Adjustments
The app does not allow users to adjust parking times or extend stays easily, leading to additional charges and inconvenience. This rigidity in managing parking sessions frustrates users who need flexibility.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal