Mercari: Buying & Selling App
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
High Fees and Hidden Costs
Users are concerned about high fees and hidden costs associated with transactions on Mercari. Around 15% of users feel that these charges are excessive and negatively impact their buying and selling experience.
The app's dark UI methods and hidden fees at all checkpoints have ruined the experience.
Shipping and Delivery Issues
A significant number of users experience problems with shipping, including lost packages and expensive rates. Approximately 10% of users report dissatisfaction with how shipping is handled, affecting their overall experience.
I've had multiple packages lost in the mail, and Mercari automatically sided with the buyer without giving me a chance to prove I shipped the item.
App Functionality Problems
Users report issues with the app's functionality, such as frequent crashes and false notifications. About 10% of users find these technical problems frustrating, impacting their ability to use the app effectively.
Unable to make posts without the app constantly closing, even after deleting and reinstalling.
Users' choice
Depop receives praise for its user-friendly interface and fair fee structure, making it a popular choice for both buyers and sellers. However, some users express concerns about data security and customer service responsiveness.
Runner up
Mercari is appreciated for its ease of use and effective selling tools, but users report issues with customer support and high fees. Some users also experience problems with notifications and transaction disputes.
Straggler
eBay is criticized for its high fees, poor customer service, and issues with scams and returns. Many users feel that the platform favors buyers over sellers, leading to dissatisfaction among long-time users.
Shipping Costs
Users are frustrated with high shipping costs, which they feel are not competitive and deter them from making purchases. They suggest that Mercari negotiate better shipping rates to offer more attractive deals.
Customer Support
The help center is ineffective, leaving users without solutions to their issues and no clear way to contact support for assistance. This lack of support leads to a poor user experience and discourages continued use of the platform.
Seller Protection
Sellers feel unprotected as Mercari often sides with buyers in disputes, even when sellers have evidence of fulfilling their obligations. This perceived bias and lack of recourse for sellers lead to dissatisfaction and loss of trust.
Hidden Fees
Users are unhappy with hidden fees and unclear pricing structures, which they feel are deceptive and diminish the value of the platform. This lack of transparency in fees leads to a negative perception of Mercari's business practices.
App Bugs
Frequent app crashes and bugs disrupt the user experience, making it difficult to list items or complete transactions. Users find these technical issues frustrating and a barrier to using the app effectively.
Scam Accounts
The presence of scam accounts on the platform poses a risk to both buyers and sellers, leading to lost items and financial losses. Users feel that Mercari does not provide adequate protection or resolution for these incidents.
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