MaxPreps: High School Sports
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Users are frustrated with the overwhelming number of ads, which often cover most of the screen and disrupt the app's usability. This issue affects about 25% of users, who find it difficult to access information without constant interruptions.'s key feedback
A weekly roundup of Users are frustrated with the overwhelming number of ads, which often cover most of the screen and disrupt the app's usability. This issue affects about 25% of users, who find it difficult to access information without constant interruptions.'s key feedback
A weekly roundup of Users are frustrated with the overwhelming number of ads, which often cover most of the screen and disrupt the app's usability. This issue affects about 25% of users, who find it difficult to access information without constant interruptions.'s key feedback
Frequent Crashes
Many users experience frequent app crashes, especially when trying to access specific features like team schedules or stats. Approximately 30% of users report this issue, making the app unreliable during critical moments.
The app crashes every time I try to view a team's schedule, making it unusable.
Frequent Crashes
Many users experience frequent app crashes, especially when trying to access specific features like team schedules or stats. Approximately 30% of users report this issue, making the app unreliable during critical moments.
The app crashes every time I try to view a team's schedule, making it unusable.
Frequent Crashes
Many users experience frequent app crashes, especially when trying to access specific features like team schedules or stats. Approximately 30% of users report this issue, making the app unreliable during critical moments.
The app crashes every time I try to view a team's schedule, making it unusable.
Intrusive Ads
Users are frustrated with the overwhelming number of ads, which often cover most of the screen and disrupt the app's usability. This issue affects about 25% of users, who find it difficult to access information without constant interruptions.
The constant pop-up ads make it impossible to use the app effectively.
Intrusive Ads
Users are frustrated with the overwhelming number of ads, which often cover most of the screen and disrupt the app's usability. This issue affects about 25% of users, who find it difficult to access information without constant interruptions.
The constant pop-up ads make it impossible to use the app effectively.
Intrusive Ads
Users are frustrated with the overwhelming number of ads, which often cover most of the screen and disrupt the app's usability. This issue affects about 25% of users, who find it difficult to access information without constant interruptions.
The constant pop-up ads make it impossible to use the app effectively.
Incorrect Scores
Some users report inaccuracies in game scores and team records, which undermines the app's reliability for tracking sports results. This problem affects around 15% of users, who rely on accurate data for following their favorite teams.
The app showed the wrong score for my team's game, which was frustrating.
Incorrect Scores
Some users report inaccuracies in game scores and team records, which undermines the app's reliability for tracking sports results. This problem affects around 15% of users, who rely on accurate data for following their favorite teams.
The app showed the wrong score for my team's game, which was frustrating.
Incorrect Scores
Some users report inaccuracies in game scores and team records, which undermines the app's reliability for tracking sports results. This problem affects around 15% of users, who rely on accurate data for following their favorite teams.
The app showed the wrong score for my team's game, which was frustrating.
Navigation Issues
The removal of direct links to team pages from matchup screens has made navigation cumbersome, requiring multiple steps to access team information. Approximately 20% of users are affected by this change, which has decreased the app's user-friendliness.
I can't click on a team to view their schedule directly from the matchup screen anymore.
Navigation Issues
The removal of direct links to team pages from matchup screens has made navigation cumbersome, requiring multiple steps to access team information. Approximately 20% of users are affected by this change, which has decreased the app's user-friendliness.
I can't click on a team to view their schedule directly from the matchup screen anymore.
Navigation Issues
The removal of direct links to team pages from matchup screens has made navigation cumbersome, requiring multiple steps to access team information. Approximately 20% of users are affected by this change, which has decreased the app's user-friendliness.
I can't click on a team to view their schedule directly from the matchup screen anymore.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Hudl receives mixed feedback, with users appreciating its features for sports analysis and video sharing, but many report issues with app stability, login problems, and frequent crashes. Users express frustration over the lack of updates to fix persistent bugs, making the app less reliable than it was in the past.
Users' choice
Hudl receives mixed feedback, with users appreciating its features for sports analysis and video sharing, but many report issues with app stability, login problems, and frequent crashes. Users express frustration over the lack of updates to fix persistent bugs, making the app less reliable than it was in the past.
Users' choice
Hudl receives mixed feedback, with users appreciating its features for sports analysis and video sharing, but many report issues with app stability, login problems, and frequent crashes. Users express frustration over the lack of updates to fix persistent bugs, making the app less reliable than it was in the past.
Runner up
MaxPreps is praised for its comprehensive sports information and user-friendly interface, but recent updates have led to user dissatisfaction due to increased app crashes, navigation issues, and intrusive ads. Users also report difficulties with account management and score submissions, impacting the overall experience.
Runner up
MaxPreps is praised for its comprehensive sports information and user-friendly interface, but recent updates have led to user dissatisfaction due to increased app crashes, navigation issues, and intrusive ads. Users also report difficulties with account management and score submissions, impacting the overall experience.
Runner up
MaxPreps is praised for its comprehensive sports information and user-friendly interface, but recent updates have led to user dissatisfaction due to increased app crashes, navigation issues, and intrusive ads. Users also report difficulties with account management and score submissions, impacting the overall experience.
Straggler
ScoreStream is appreciated for its real-time score updates and ease of use, but users are frustrated with the excessive ads and occasional inaccuracies in score reporting. The app's interface is considered clunky, and users find it challenging to filter and follow specific teams effectively.
Straggler
ScoreStream is appreciated for its real-time score updates and ease of use, but users are frustrated with the excessive ads and occasional inaccuracies in score reporting. The app's interface is considered clunky, and users find it challenging to filter and follow specific teams effectively.
Straggler
ScoreStream is appreciated for its real-time score updates and ease of use, but users are frustrated with the excessive ads and occasional inaccuracies in score reporting. The app's interface is considered clunky, and users find it challenging to filter and follow specific teams effectively.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Account Creation Errors
Users face issues creating accounts due to server errors, particularly when entering birthdates, making it impossible to register. This critical onboarding flaw hinders user acquisition and retention.
Excessive Advertisements
Obtrusive ads dominate the app interface, significantly disrupting user experience and making the app nearly unusable. This aggressive ad strategy risks alienating users and reducing app engagement.
Score Submission Issues
The app's score submission process is flawed, with users unable to report scores promptly due to system errors and restrictions. This undermines the app's core functionality of providing real-time sports updates.
Navigation Regression
Recent updates removed the ability to click on team icons for direct access to their profiles, complicating navigation and reducing user efficiency. This regression in user interface design frustrates users accustomed to streamlined access.
Persistent Crashes
Frequent app crashes, especially during critical tasks like scoring games, severely disrupt user experience and reliability. This instability damages the app's reputation as a dependable sports resource.
Data Accuracy Concerns
Inaccurate game scores and team records are reported, leading to user distrust in the app's data reliability. Ensuring data accuracy is vital for maintaining user confidence and app credibility.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal