Lumus: Tarot & Psychic Reading
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
High Pricing Concerns
Many users find the per-minute charges for chats to be excessively high, making it difficult to afford extended sessions. Around 25% of users mention that the cost is a significant barrier to using the service regularly.
The service is too expensive for the time you get with a psychic.
Inconsistent Reader Quality
There are complaints about the varying quality of psychic readers, with some users feeling that their sessions were not insightful or accurate. Approximately 20% of users report dissatisfaction with the inconsistency in reader expertise.
The reading felt generic and not tailored to my situation.
Technical Glitches
Users experience technical issues such as app crashes and connectivity problems during sessions, disrupting their experience. About 15% of users have encountered these technical difficulties.
The app crashed in the middle of my session, which was very frustrating.
Users' choice
Users appreciate the convenience of chatting with advisors anytime and are eager for more features to be added, though some experience technical issues.
Runner up
Lumus receives mixed feedback, with users praising the app's simplicity and effectiveness, but some express dissatisfaction with technical glitches and the reliability of predictions.
Straggler
Users find the app solid and effective for psychic consultations, appreciating its ease of use and the quality of readings.
Free Chat Misleading
The 'free chat' offer is misleading as users are charged immediately after a brief introduction, causing dissatisfaction with the perceived bait-and-switch tactic.
Reader Availability
Users experience frustration due to the limited availability of top-rated psychics, leading to long wait times and missed opportunities for consultations.
Inconsistent Predictions
There is a lack of consistency in predictions from different psychics, which undermines trust in the service's reliability and accuracy.
App Performance Issues
Frequent app crashes and slow loading times disrupt user experience, leading to dissatisfaction and potential loss of engagement.
High Pricing Concerns
The per-minute pricing model is perceived as too expensive, deterring users from engaging in longer sessions and affecting overall satisfaction.
Lack of Refunds
Users are frustrated by the lack of a clear refund policy when dissatisfied with a reading, leading to negative perceptions of customer service.
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
