VPN Lumos: Open & Connect USA
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Users are frustrated with the overwhelming number of ads upon opening the app, which disrupts the user experience. This issue affects around 5% of users, making the app less appealing.'s key feedback
A weekly roundup of Users are frustrated with the overwhelming number of ads upon opening the app, which disrupts the user experience. This issue affects around 5% of users, making the app less appealing.'s key feedback
A weekly roundup of Users are frustrated with the overwhelming number of ads upon opening the app, which disrupts the user experience. This issue affects around 5% of users, making the app less appealing.'s key feedback
Free Trial Charges
Many users report being charged during the free trial period, which they perceive as a scam. Approximately 15% of users have mentioned this issue, leading to dissatisfaction and mistrust in the service.
I signed up for the free trial but was charged immediately, which feels like a scam.
Free Trial Charges
Many users report being charged during the free trial period, which they perceive as a scam. Approximately 15% of users have mentioned this issue, leading to dissatisfaction and mistrust in the service.
I signed up for the free trial but was charged immediately, which feels like a scam.
Free Trial Charges
Many users report being charged during the free trial period, which they perceive as a scam. Approximately 15% of users have mentioned this issue, leading to dissatisfaction and mistrust in the service.
I signed up for the free trial but was charged immediately, which feels like a scam.
Excessive Ads
Users are frustrated with the overwhelming number of ads upon opening the app, which disrupts the user experience. This issue affects around 5% of users, making the app less appealing.
The app bombards you with ads as soon as you open it, which is very annoying.
Excessive Ads
Users are frustrated with the overwhelming number of ads upon opening the app, which disrupts the user experience. This issue affects around 5% of users, making the app less appealing.
The app bombards you with ads as soon as you open it, which is very annoying.
Excessive Ads
Users are frustrated with the overwhelming number of ads upon opening the app, which disrupts the user experience. This issue affects around 5% of users, making the app less appealing.
The app bombards you with ads as soon as you open it, which is very annoying.
Subscription Management Issues
Some users find it difficult to manage or cancel their subscriptions, leading to unexpected charges. This problem affects about 10% of users, causing frustration and financial inconvenience.
I canceled my subscription, but the app keeps trying to charge me.
Subscription Management Issues
Some users find it difficult to manage or cancel their subscriptions, leading to unexpected charges. This problem affects about 10% of users, causing frustration and financial inconvenience.
I canceled my subscription, but the app keeps trying to charge me.
Subscription Management Issues
Some users find it difficult to manage or cancel their subscriptions, leading to unexpected charges. This problem affects about 10% of users, causing frustration and financial inconvenience.
I canceled my subscription, but the app keeps trying to charge me.
Ineffective Location Change
A few users report that changing the server location does not reflect on streaming platforms, reducing the app's effectiveness. This issue impacts around 3% of users, limiting the app's functionality.
I changed the country, but it doesn't update on my streaming services.
Ineffective Location Change
A few users report that changing the server location does not reflect on streaming platforms, reducing the app's effectiveness. This issue impacts around 3% of users, limiting the app's functionality.
I changed the country, but it doesn't update on my streaming services.
Ineffective Location Change
A few users report that changing the server location does not reflect on streaming platforms, reducing the app's effectiveness. This issue impacts around 3% of users, limiting the app's functionality.
I changed the country, but it doesn't update on my streaming services.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
ExpressVPN receives overwhelmingly positive feedback for its reliability, speed, and excellent customer service. Users appreciate its ease of use, wide device compatibility, and ability to bypass geo-restrictions, making it a top choice for privacy and streaming.
Users' choice
ExpressVPN receives overwhelmingly positive feedback for its reliability, speed, and excellent customer service. Users appreciate its ease of use, wide device compatibility, and ability to bypass geo-restrictions, making it a top choice for privacy and streaming.
Users' choice
ExpressVPN receives overwhelmingly positive feedback for its reliability, speed, and excellent customer service. Users appreciate its ease of use, wide device compatibility, and ability to bypass geo-restrictions, making it a top choice for privacy and streaming.
Runner up
VPN Lumos has mixed reviews, with some users praising its ease of use, speed, and effectiveness for streaming, while others criticize its aggressive subscription practices and issues with billing during the free trial period. The app is noted for its user-friendly interface and good performance, but concerns about unexpected charges and ads are common.
Runner up
VPN Lumos has mixed reviews, with some users praising its ease of use, speed, and effectiveness for streaming, while others criticize its aggressive subscription practices and issues with billing during the free trial period. The app is noted for its user-friendly interface and good performance, but concerns about unexpected charges and ads are common.
Runner up
VPN Lumos has mixed reviews, with some users praising its ease of use, speed, and effectiveness for streaming, while others criticize its aggressive subscription practices and issues with billing during the free trial period. The app is noted for its user-friendly interface and good performance, but concerns about unexpected charges and ads are common.
Straggler
NordVPN is praised for its security features and ease of use, but some users report issues with connectivity and customer support. While many find it reliable and effective for protecting privacy, others experience technical difficulties and billing problems, leading to a mixed overall impression.
Straggler
NordVPN is praised for its security features and ease of use, but some users report issues with connectivity and customer support. While many find it reliable and effective for protecting privacy, others experience technical difficulties and billing problems, leading to a mixed overall impression.
Straggler
NordVPN is praised for its security features and ease of use, but some users report issues with connectivity and customer support. While many find it reliable and effective for protecting privacy, others experience technical difficulties and billing problems, leading to a mixed overall impression.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Free Trial Charges
Users are unexpectedly charged during the free trial period, leading to perceptions of deceptive practices. This issue undermines trust and suggests a need for clearer communication about trial terms.
Ad Overload
The app experience is disrupted by excessive advertisements, frustrating users and detracting from the core VPN functionality. This could lead to user churn if not addressed.
Subscription Cancellation Issues
Users face difficulties in canceling subscriptions, with some being charged even after attempting to cancel. This indicates a need for a more intuitive subscription management process.
Country Change Ineffectiveness
Changing the server location does not reflect on streaming platforms, limiting the app's effectiveness for accessing geo-restricted content. This suggests a potential technical issue with server switching.
Forced Trial Agreement
Users feel coerced into agreeing to a paid trial before even using the app, which can deter potential customers. This practice may need reevaluation to improve user onboarding.
Misleading Free Trial
The promise of a free trial is misleading as users are charged unexpectedly, damaging the app's credibility. This requires immediate attention to align marketing with actual user experience.
Your voice of customer, unified
Your voice of customer, unified
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Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
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“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
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700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
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Chosen by OpenAI to surface insights from customer conversations securely.
700 million
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Chosen by OpenAI to surface insights from customer conversations securely.
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"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
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System normal
System normal
System normal