LogicMonitor
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
App Crashes
Around 20% of users report frequent app crashes, particularly when entering company information or swiping down, which disrupts their ability to use the app effectively. This issue leads to a poor user experience and hinders the app's reliability.
The app crashes when I enter my company name, making it unusable.
Limited Alert View
Approximately 15% of users are dissatisfied with the app's limitation of viewing only 15 alerts at a time, which restricts their ability to manage and prioritize alerts efficiently. Users seek an expanded view to better handle their alert workload.
The app only shows 15 alerts, which is not enough for effective alert management.
Interface Issues
About 10% of users experience interface problems, such as a blue screen after swiping down, which requires them to restart the app. These issues detract from the app's usability and frustrate users who expect a seamless experience.
Swiping down causes a blue screen, forcing me to restart the app.
Users' choice
New Relic receives mixed feedback, with users praising its sleek interface and ease of use, but many report issues with login and missing features compared to the web version. The app is appreciated for its simplicity and quick access to necessary information, though some users experience technical difficulties.
Runner up
LogicMonitor is appreciated for its ability to monitor infrastructure and manage alerts on the go, but users criticize the lack of push notifications and compatibility issues with newer devices. While some find it solid for quick reviews, others see it as an afterthought with limited functionality and frequent crashes.
Straggler
Datadog's app is criticized for being buggy, difficult to navigate, and lacking essential features, making it less useful for on-call engineers. Users find the mobile experience inferior to the desktop version, with issues in authentication and limited access to resources, leading to frustration among users.
Push Notifications
The app lacks push notifications, which limits real-time alert management and forces users to rely on alternative tools for notifications.
App Crashes
Users experience app crashes when entering their company name, rendering the app unusable on multiple devices.
Swipe Down Issue
Swiping down causes a blue screen, requiring users to force close the app, disrupting workflow and usability.
Limited Alerts View
The app restricts users to viewing only 15 alerts, hindering comprehensive alert management and monitoring.
FaceID Support
The app lacks FaceID support, which is a security concern for users with newer iPhones that do not support TouchID.
Resource Browsing
Users are unable to browse or search resources, limiting the app's functionality beyond basic alert and dashboard viewing.
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