Lloyds Business Banking app
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
App Stability Problems
Users frequently experience app crashes and slow loading times, which disrupt their ability to perform banking tasks efficiently. This affects around 15% of users, leading to frustration and decreased productivity.
The app crashes after logging in, making it impossible to complete any tasks.
Limited Functionality
The app lacks certain features that users expect, such as the ability to approve payments or download statements, which limits its usefulness compared to other banking apps. Approximately 10% of users are affected by this limitation.
I can't approve payments or download statements, which makes the app less useful than others.
Excessive Security Measures
Some users find the app's security measures overly stringent, leading to frequent logouts and a cumbersome login process. This affects about 5% of users, who find it disrupts their workflow.
The app logs me off every few minutes, making it difficult to get any work done.
Users' choice
Starling Bank receives high praise for its user-friendly interface, excellent customer service, and innovative features like savings spaces and instant notifications. However, some users express dissatisfaction with recent design changes and occasional customer service issues.
Runner up
Monzo is appreciated for its intuitive app, early access to funds, and strong customer service, making it a favorite for many users. However, some users report issues with account closures and customer service, which can be frustrating and disruptive.
Straggler
Lloyds Business Banking app receives mixed feedback, with users appreciating its ease of use and security features. However, there are complaints about technical issues, lack of certain functionalities, and poor customer service, which detract from the overall experience.
Cheque Scanning Issues
The app frequently fails to scan cheques, forcing users to visit branches, which is inconvenient and time-consuming. This issue persists even under optimal conditions and is not addressed by standard support responses.
App Stability Concerns
Users experience frequent app crashes, especially after updates, which disrupts their ability to perform essential banking tasks. This instability leads to frustration and reliance on alternative banking solutions.
Security Overload
Excessive security measures, such as frequent logouts, hinder user experience by interrupting tasks and causing frustration. Users find the security protocols overly restrictive and counterproductive.
Feature Limitations
Key features like payment approvals and statement downloads are missing, limiting the app's functionality compared to competitors. Users are unable to perform essential tasks, leading to dissatisfaction.
Slow Performance
The app's slow loading times deter users from completing tasks, leading them to switch to other apps. This sluggish performance affects user satisfaction and app usability.
Customer Support Gaps
Users struggle to get effective support for app-related issues, with no direct access to IT teams and unhelpful branch visits. This lack of support exacerbates user frustration and unresolved problems.
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