Letterboxd
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Music Interruption
Around 15% of users report that ads in the app pause their music, even when the app is silenced, leading to a poor user experience. This issue is causing dissatisfaction among users who enjoy listening to music while using the app.
Ads in the app keep pausing my music, which is incredibly annoying and disrupts my experience.
Content Discovery Issues
Approximately 10% of users feel that their content, such as reviews and lists, lacks visibility and engagement on the platform. They express frustration over the difficulty in gaining traction and feel that the app favors established users with existing followings.
Despite writing multiple reviews and creating lists, I receive no engagement, making the platform feel like an echo chamber.
Feature Limitations
About 8% of users are disappointed with the lack of certain features, such as the ability to create collaborative lists or mark movies as watched in specific locations. These limitations are seen as missed opportunities to enhance the app's functionality.
I wish the app allowed for collaborative lists and more detailed tracking of where movies were watched.
Users' choice
Letterboxd receives mixed feedback, with users praising its movie tracking and community features, but criticizing the intrusive ads and lack of engagement on user-generated content. Some users find the app charming once accustomed to its quirks, while others are frustrated by the lack of collaborative features and the disruptive nature of ads.
Runner up
IMDb is criticized for its intrusive ads and technical issues, with many users expressing frustration over frequent sign-in problems and outdated features. Despite these issues, some users still appreciate its comprehensive database and reference capabilities, though the app's usability has declined over time.
Straggler
Trakt faces significant backlash for placing previously free features behind a paywall, leading to user dissatisfaction. Many users feel the subscription pricing is too high for the value offered, and the app's interface is often described as confusing and cluttered, though some long-term users still find it useful for tracking media.
Ad Overload
The app is inundated with ads, including uncloseable video ads that obstruct the user interface, making it nearly unusable without a Pro subscription. This aggressive ad strategy is driving users to consider alternative platforms.
Music Interruption
Ads within the app are causing frequent interruptions to users' music playback, even when the app is silenced, leading to a frustrating user experience. This disruption is prompting users to seek alternative apps for logging films.
Content Discovery Issues
Users are frustrated with the lack of engagement and discoverability for their content, feeling that the platform favors established users with existing followings. This lack of visibility is causing users to question the value of the platform.
Feature Gaps
The app lacks key features such as collaborative lists and the ability to mark where a movie was watched, which are highly desired by users. These missing functionalities are seen as significant drawbacks that hinder the app's utility.
UI/UX Frustrations
The app's user interface is criticized for being clunky and unintuitive, with issues like difficult friend-adding processes and broken star rating systems. These design flaws are diminishing the overall user experience.
Data Loss
Users are experiencing data loss, such as disappearing movie lists, which undermines trust in the app's reliability. This issue is causing significant frustration and dissatisfaction among users.
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