LADDER Strength Training Plans
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Laggy Performance
Users experience slow response times and lag when inputting data or navigating the app, which disrupts the workout flow. This problem is mentioned by about 10% of users, who find it particularly frustrating during time-sensitive activities.
The app is very laggy, and I have to tap multiple times to get it to register my inputs.
Difficult Navigation
Many users find the app's interface confusing and unintuitive, making it hard to navigate and use effectively. This issue affects around 8% of users, who struggle with finding features and understanding the app's layout.
The app is not user-friendly at all; I can't figure out how to navigate or find my programs.
Subscription Issues
Users report problems with subscription management, such as difficulty canceling subscriptions or losing access to content after cancellation. This affects about 5% of users, leading to dissatisfaction with the app's service.
I canceled my subscription, but I'm still being charged, and I lost access to all my programs.

Users' choice
Fitbod receives high praise for its ability to customize workouts based on available equipment and user feedback, making it a favorite among users who appreciate its adaptability and motivational features. However, some users express frustration with subscription management and unexpected charges.

Runner up
StrongLifts 5x5 is lauded for its simplicity and effectiveness in helping users build strength through a straightforward program. Users appreciate its user-friendly interface and the ability to track progress, though some express dissatisfaction with subscription reminders and changes to lifetime memberships.

Straggler
LADDER Strength Training Plans is appreciated for its structured workout plans and expert coaching, which help users stay consistent and motivated. However, some users report issues with app functionality and navigation, leading to a mixed experience.
Access Loss Post-Trial
Users lose access to workouts and app features after the trial period ends, causing frustration and dissatisfaction. This issue highlights a gap in user retention strategy post-trial.
Calendar Functionality
The calendar feature is difficult to use, with users unable to move workouts to different days easily, leading to a clunky and frustrating experience. This indicates a need for improved UX design in scheduling features.
Video Playback Issues
Videos often start in silent mode and require manual unmuting, disrupting the workout flow and user experience. This suggests a need for default settings that enhance usability.
App Crashes and Bugs
Frequent app crashes and bugs, especially after updates, disrupt user experience and lead to dissatisfaction. This points to a need for more robust testing and quality assurance processes.
Nutrition Tracking Accuracy
The new nutrition section is not as accurate as competitors like MyFitnessPal, lacking searchable brands and recipe creation features. This indicates a need for data expansion and feature enhancement in nutrition tracking.
Customer Support Gaps
Users report non-existent or unresponsive customer support, leading to unresolved issues and negative experiences. This highlights a critical area for improvement in customer service operations.
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.











