Kraken: Buy Bitcoin & Crypto
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of A small number of users encounter problems with the app's language settings changing unexpectedly. This issue affects about 1% of users, causing confusion and requiring manual adjustments.'s key feedback
A weekly roundup of A small number of users encounter problems with the app's language settings changing unexpectedly. This issue affects about 1% of users, causing confusion and requiring manual adjustments.'s key feedback
A weekly roundup of A small number of users encounter problems with the app's language settings changing unexpectedly. This issue affects about 1% of users, causing confusion and requiring manual adjustments.'s key feedback
Account Freezing
Some users experience unexpected account investigations and freezing, which can be frustrating and inconvenient. Approximately 2% of users report this issue, often leading to dissatisfaction and a search for alternative platforms.
My account was frozen and I was asked for a bank statement, which is ridiculous.
Account Freezing
Some users experience unexpected account investigations and freezing, which can be frustrating and inconvenient. Approximately 2% of users report this issue, often leading to dissatisfaction and a search for alternative platforms.
My account was frozen and I was asked for a bank statement, which is ridiculous.
Account Freezing
Some users experience unexpected account investigations and freezing, which can be frustrating and inconvenient. Approximately 2% of users report this issue, often leading to dissatisfaction and a search for alternative platforms.
My account was frozen and I was asked for a bank statement, which is ridiculous.
Language Settings Issue
A small number of users encounter problems with the app's language settings changing unexpectedly. This issue affects about 1% of users, causing confusion and requiring manual adjustments.
For some reason, my language keeps changing.
Language Settings Issue
A small number of users encounter problems with the app's language settings changing unexpectedly. This issue affects about 1% of users, causing confusion and requiring manual adjustments.
For some reason, my language keeps changing.
Language Settings Issue
A small number of users encounter problems with the app's language settings changing unexpectedly. This issue affects about 1% of users, causing confusion and requiring manual adjustments.
For some reason, my language keeps changing.
Customer Support Delays
There are complaints about long wait times to reach customer support, with some users waiting 15 to 20 minutes or longer. This affects around 1% of users, leading to frustration and perceptions of cost-cutting measures.
It takes 15 to 20 minutes just to reach someone in chat, which is horrendous.
Customer Support Delays
There are complaints about long wait times to reach customer support, with some users waiting 15 to 20 minutes or longer. This affects around 1% of users, leading to frustration and perceptions of cost-cutting measures.
It takes 15 to 20 minutes just to reach someone in chat, which is horrendous.
Customer Support Delays
There are complaints about long wait times to reach customer support, with some users waiting 15 to 20 minutes or longer. This affects around 1% of users, leading to frustration and perceptions of cost-cutting measures.
It takes 15 to 20 minutes just to reach someone in chat, which is horrendous.
Geographic Restrictions
Certain users are affected by geographic restrictions that limit access to some services. This issue impacts approximately 1% of users, who may find it inconvenient when trying to access full app features.
Crypto trading is not available in my region due to geographic restrictions.
Geographic Restrictions
Certain users are affected by geographic restrictions that limit access to some services. This issue impacts approximately 1% of users, who may find it inconvenient when trying to access full app features.
Crypto trading is not available in my region due to geographic restrictions.
Geographic Restrictions
Certain users are affected by geographic restrictions that limit access to some services. This issue impacts approximately 1% of users, who may find it inconvenient when trying to access full app features.
Crypto trading is not available in my region due to geographic restrictions.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Coinbase is highly praised for its user-friendly interface and ease of use, making it a preferred choice for both beginners and experienced users. Many users appreciate the seamless experience and the platform's reliability, although some express concerns about high fees and occasional verification issues.
Users' choice
Coinbase is highly praised for its user-friendly interface and ease of use, making it a preferred choice for both beginners and experienced users. Many users appreciate the seamless experience and the platform's reliability, although some express concerns about high fees and occasional verification issues.
Users' choice
Coinbase is highly praised for its user-friendly interface and ease of use, making it a preferred choice for both beginners and experienced users. Many users appreciate the seamless experience and the platform's reliability, although some express concerns about high fees and occasional verification issues.
Runner up
Kraken receives positive feedback for its ease of use, intuitive design, and wide range of available cryptocurrencies. Users appreciate the platform's reliability and security, though some have experienced issues with customer support and account verification.
Runner up
Kraken receives positive feedback for its ease of use, intuitive design, and wide range of available cryptocurrencies. Users appreciate the platform's reliability and security, though some have experienced issues with customer support and account verification.
Runner up
Kraken receives positive feedback for its ease of use, intuitive design, and wide range of available cryptocurrencies. Users appreciate the platform's reliability and security, though some have experienced issues with customer support and account verification.
Straggler
Binance has a mixed reputation, with some users appreciating its low trading fees and wide range of features, while others criticize its customer service and account security. Many users report issues with account access and transaction delays, leading to frustration and distrust.
Straggler
Binance has a mixed reputation, with some users appreciating its low trading fees and wide range of features, while others criticize its customer service and account security. Many users report issues with account access and transaction delays, leading to frustration and distrust.
Straggler
Binance has a mixed reputation, with some users appreciating its low trading fees and wide range of features, while others criticize its customer service and account security. Many users report issues with account access and transaction delays, leading to frustration and distrust.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Account Freezing
Users experience unexpected account freezes and are required to provide bank statements, causing frustration and distrust. This invasive verification process is perceived as excessive for small transactions.
Language Settings
The app's language settings change unexpectedly, causing confusion and inconvenience for users. This issue disrupts the user experience and may lead to misinterpretation of critical information.
Customer Support Delays
The removal of the 800 number has led to significant delays in reaching customer support, with wait times exceeding 15-20 minutes. This reduction in support accessibility is perceived as a cost-cutting measure that negatively impacts user satisfaction.
Geographic Restrictions
Users are frustrated by geographic restrictions that limit access to certain features and services. This limitation is not always clearly communicated, leading to confusion and dissatisfaction.
Subscription Transparency
There is a lack of clarity regarding the benefits and regional availability of the Kraken+ subscription service. Users are confused about the varying subscription benefits and applicable taxes.
Fee Clarity
Users are unclear about the fee structure, particularly regarding instant buy/sell fees and subscription-related costs. This lack of transparency can lead to unexpected charges and dissatisfaction.
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Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
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Alexandra Motto
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20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
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126 million
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126 million
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700 million
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Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
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467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal