Kikoff
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Kikoff's key feedback
A weekly roundup of Kikoff's key feedback
A weekly roundup of Kikoff's key feedback
Sign-Up Verification Issues
Some users experience difficulties during the sign-up process, where the app fails to verify their identity with minimal information, leading to frustration and inability to proceed. Approximately 5% of users report this issue.
The app failed to verify my identity with just an email, making it impossible to sign up.
Sign-Up Verification Issues
Some users experience difficulties during the sign-up process, where the app fails to verify their identity with minimal information, leading to frustration and inability to proceed. Approximately 5% of users report this issue.
The app failed to verify my identity with just an email, making it impossible to sign up.
Sign-Up Verification Issues
Some users experience difficulties during the sign-up process, where the app fails to verify their identity with minimal information, leading to frustration and inability to proceed. Approximately 5% of users report this issue.
The app failed to verify my identity with just an email, making it impossible to sign up.
Subscription and Cancellation Problems
A few users have faced challenges with subscription management, including unexpected plan changes and difficulties canceling without additional charges. This affects about 3% of users.
I was switched to a more expensive plan without consent and couldn't cancel without paying extra.
Subscription and Cancellation Problems
A few users have faced challenges with subscription management, including unexpected plan changes and difficulties canceling without additional charges. This affects about 3% of users.
I was switched to a more expensive plan without consent and couldn't cancel without paying extra.
Subscription and Cancellation Problems
A few users have faced challenges with subscription management, including unexpected plan changes and difficulties canceling without additional charges. This affects about 3% of users.
I was switched to a more expensive plan without consent and couldn't cancel without paying extra.
Data Removal Difficulties
Some users find it challenging to remove their personal information from the app, encountering technical issues that prevent them from deleting their data. This issue affects around 2% of users.
The app makes it hard to remove personal info, freezing on the page when trying to delete it.
Data Removal Difficulties
Some users find it challenging to remove their personal information from the app, encountering technical issues that prevent them from deleting their data. This issue affects around 2% of users.
The app makes it hard to remove personal info, freezing on the page when trying to delete it.
Data Removal Difficulties
Some users find it challenging to remove their personal information from the app, encountering technical issues that prevent them from deleting their data. This issue affects around 2% of users.
The app makes it hard to remove personal info, freezing on the page when trying to delete it.
Identity Theft Concerns
A small number of users express concerns about the app's handling of identity theft situations, feeling that their issues are not adequately addressed. This impacts about 1% of users.
The company doesn't seem to care if your identity is stolen, continuing to report it regardless.
Identity Theft Concerns
A small number of users express concerns about the app's handling of identity theft situations, feeling that their issues are not adequately addressed. This impacts about 1% of users.
The company doesn't seem to care if your identity is stolen, continuing to report it regardless.
Identity Theft Concerns
A small number of users express concerns about the app's handling of identity theft situations, feeling that their issues are not adequately addressed. This impacts about 1% of users.
The company doesn't seem to care if your identity is stolen, continuing to report it regardless.
Users' choice
Kikoff receives overwhelmingly positive feedback for its effectiveness in significantly boosting credit scores, with many users reporting substantial increases in a short period. However, some users express dissatisfaction with subscription changes and customer service issues.
Users' choice
Kikoff receives overwhelmingly positive feedback for its effectiveness in significantly boosting credit scores, with many users reporting substantial increases in a short period. However, some users express dissatisfaction with subscription changes and customer service issues.
Users' choice
Kikoff receives overwhelmingly positive feedback for its effectiveness in significantly boosting credit scores, with many users reporting substantial increases in a short period. However, some users express dissatisfaction with subscription changes and customer service issues.
Runner up
Self is praised for its ability to help users build credit and achieve financial goals, with many users experiencing significant credit score improvements. Nonetheless, there are complaints about customer service, technical issues, and unexpected fees.
Runner up
Self is praised for its ability to help users build credit and achieve financial goals, with many users experiencing significant credit score improvements. Nonetheless, there are complaints about customer service, technical issues, and unexpected fees.
Runner up
Self is praised for its ability to help users build credit and achieve financial goals, with many users experiencing significant credit score improvements. Nonetheless, there are complaints about customer service, technical issues, and unexpected fees.
Straggler
Credit Strong is appreciated for its straightforward approach to credit building, with users noting improvements in their credit scores. However, some users report issues with account management and customer support.
Straggler
Credit Strong is appreciated for its straightforward approach to credit building, with users noting improvements in their credit scores. However, some users report issues with account management and customer support.
Straggler
Credit Strong is appreciated for its straightforward approach to credit building, with users noting improvements in their credit scores. However, some users report issues with account management and customer support.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Verification Issues
The app's verification process is flawed, as it fails to verify users with minimal information and prematurely limits attempts, leading to frustration and perceptions of a scam. This issue is exacerbated by the lack of customer support during the sign-up process.
Subscription Confusion
Users experience unexpected subscription changes and difficulties canceling services, leading to unexpected charges and dissatisfaction. This confusion is compounded by the perception of hidden fees, contradicting the app's promise of no hidden costs.
Identity Theft Concerns
There are significant concerns about the app's handling of identity theft, as it continues to report stolen identities without resolution. This lack of responsiveness undermines trust in the app's security measures.
Data Removal Difficulty
The app makes it challenging to remove personal information, trapping users in a loop that prevents them from deleting their data. This issue raises privacy concerns and frustrates users trying to manage their information.
Cancellation Barriers
Users face obstacles when trying to cancel their subscriptions, especially during financial hardship, which is not clearly disclosed. This lack of transparency and flexibility can lead to negative user experiences.
Dark Mode Request
The app's bright interface is uncomfortable for users in low-light environments, prompting requests for a dark mode feature. Implementing this could enhance user experience and accessibility.
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