Kik Messaging & Chat App
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of A significant number of users are overwhelmed by the presence of bots and fake accounts, which flood them with spam messages and degrade the app's usability. This issue affects about 25% of users.'s key feedback
A weekly roundup of A significant number of users are overwhelmed by the presence of bots and fake accounts, which flood them with spam messages and degrade the app's usability. This issue affects about 25% of users.'s key feedback
A weekly roundup of A significant number of users are overwhelmed by the presence of bots and fake accounts, which flood them with spam messages and degrade the app's usability. This issue affects about 25% of users.'s key feedback
Excessive Ads
Many users are frustrated with the frequency and placement of ads, especially during live streams, which disrupts their experience. Approximately 20% of users have mentioned this issue in their reviews.
Ads interrupt live streams, making the app frustrating to use.
Excessive Ads
Many users are frustrated with the frequency and placement of ads, especially during live streams, which disrupts their experience. Approximately 20% of users have mentioned this issue in their reviews.
Ads interrupt live streams, making the app frustrating to use.
Excessive Ads
Many users are frustrated with the frequency and placement of ads, especially during live streams, which disrupts their experience. Approximately 20% of users have mentioned this issue in their reviews.
Ads interrupt live streams, making the app frustrating to use.
Bot and Spam Overload
A significant number of users are overwhelmed by the presence of bots and fake accounts, which flood them with spam messages and degrade the app's usability. This issue affects about 25% of users.
The app is overrun with bots sending spam messages constantly.
Bot and Spam Overload
A significant number of users are overwhelmed by the presence of bots and fake accounts, which flood them with spam messages and degrade the app's usability. This issue affects about 25% of users.
The app is overrun with bots sending spam messages constantly.
Bot and Spam Overload
A significant number of users are overwhelmed by the presence of bots and fake accounts, which flood them with spam messages and degrade the app's usability. This issue affects about 25% of users.
The app is overrun with bots sending spam messages constantly.
Glitches and Freezes
Users frequently report that the app is prone to glitches and freezing, which hampers their ability to use it effectively. Around 15% of users have expressed concerns about these technical issues.
The app often freezes, making it difficult to use.
Glitches and Freezes
Users frequently report that the app is prone to glitches and freezing, which hampers their ability to use it effectively. Around 15% of users have expressed concerns about these technical issues.
The app often freezes, making it difficult to use.
Glitches and Freezes
Users frequently report that the app is prone to glitches and freezing, which hampers their ability to use it effectively. Around 15% of users have expressed concerns about these technical issues.
The app often freezes, making it difficult to use.
Inadequate Moderation
There are serious concerns about the lack of moderation, with users reporting inappropriate content and scams, which makes the app unsafe. Approximately 10% of users have highlighted this issue.
The app lacks moderation, allowing inappropriate content to proliferate.
Inadequate Moderation
There are serious concerns about the lack of moderation, with users reporting inappropriate content and scams, which makes the app unsafe. Approximately 10% of users have highlighted this issue.
The app lacks moderation, allowing inappropriate content to proliferate.
Inadequate Moderation
There are serious concerns about the lack of moderation, with users reporting inappropriate content and scams, which makes the app unsafe. Approximately 10% of users have highlighted this issue.
The app lacks moderation, allowing inappropriate content to proliferate.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
WhatsApp is highly praised for its seamless communication features, end-to-end encryption, and user-friendly interface. Users appreciate its reliability and the ability to sync across devices, although some have noted occasional issues with updates and app performance.
Users' choice
WhatsApp is highly praised for its seamless communication features, end-to-end encryption, and user-friendly interface. Users appreciate its reliability and the ability to sync across devices, although some have noted occasional issues with updates and app performance.
Users' choice
WhatsApp is highly praised for its seamless communication features, end-to-end encryption, and user-friendly interface. Users appreciate its reliability and the ability to sync across devices, although some have noted occasional issues with updates and app performance.
Runner up
Signal is lauded for its strong privacy features and secure messaging capabilities. Users appreciate its commitment to privacy and security, though some express frustration with frequent updates and the lack of certain features compared to competitors.
Runner up
Signal is lauded for its strong privacy features and secure messaging capabilities. Users appreciate its commitment to privacy and security, though some express frustration with frequent updates and the lack of certain features compared to competitors.
Runner up
Signal is lauded for its strong privacy features and secure messaging capabilities. Users appreciate its commitment to privacy and security, though some express frustration with frequent updates and the lack of certain features compared to competitors.
Straggler
Kik receives mixed feedback, with users criticizing the prevalence of bots, spam, and security issues. While some users appreciate its social features, many are frustrated by technical glitches, ads, and the app's declining quality.
Straggler
Kik receives mixed feedback, with users criticizing the prevalence of bots, spam, and security issues. While some users appreciate its social features, many are frustrated by technical glitches, ads, and the app's declining quality.
Straggler
Kik receives mixed feedback, with users criticizing the prevalence of bots, spam, and security issues. While some users appreciate its social features, many are frustrated by technical glitches, ads, and the app's declining quality.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Excessive Ads
Users experience frequent interruptions from ads during live streams, disrupting the viewing experience. This issue is causing frustration and diminishing user satisfaction.
Bot Overload
The app is inundated with bots that send unsolicited messages, overwhelming users and degrading the chat experience. This persistent issue is not being effectively addressed by support.
Security Concerns
There are significant concerns about the app's security, with reports of scammers and inappropriate content being prevalent. This raises questions about the effectiveness of content moderation and user safety.
Glitchy Performance
Frequent glitches and app freezes are making it difficult for users to enjoy a seamless experience. These technical issues are leading to user dissatisfaction and app abandonment.
Subscription Pressure
Users are being pressured into subscriptions with no clear way to decline, leading to dissatisfaction and a sense of being forced into payments. This aggressive monetization strategy is alienating users.
Content Moderation Issues
Inconsistent enforcement of content guidelines is leading to unfair bans and the proliferation of inappropriate content. This inconsistency is causing user frustration and questioning the app's moderation policies.
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Create experiences people remember for the right reasons
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How leading brands use Clarity
How leading brands use Clarity
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20 million
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
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Chosen by OpenAI to surface insights from customer conversations securely.
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"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
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System normal
System normal
System normal