Kick - Live Streaming
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Many users report problems with the chat feature, where messages fail to load or display correctly, particularly on mobile devices. This issue impacts around 15% of users, making it difficult to engage with streamers and other viewers.'s key feedback
A weekly roundup of Many users report problems with the chat feature, where messages fail to load or display correctly, particularly on mobile devices. This issue impacts around 15% of users, making it difficult to engage with streamers and other viewers.'s key feedback
A weekly roundup of Many users report problems with the chat feature, where messages fail to load or display correctly, particularly on mobile devices. This issue impacts around 15% of users, making it difficult to engage with streamers and other viewers.'s key feedback
Data Settings Reset
A significant issue is the app's failure to remember user data settings, causing it to default to the highest data speeds each time it's opened. This affects approximately 10% of users, leading to excessive data usage unless settings are manually adjusted every session.
The app doesn't save my data preferences, forcing me to reset them every time I open it.
Data Settings Reset
A significant issue is the app's failure to remember user data settings, causing it to default to the highest data speeds each time it's opened. This affects approximately 10% of users, leading to excessive data usage unless settings are manually adjusted every session.
The app doesn't save my data preferences, forcing me to reset them every time I open it.
Data Settings Reset
A significant issue is the app's failure to remember user data settings, causing it to default to the highest data speeds each time it's opened. This affects approximately 10% of users, leading to excessive data usage unless settings are manually adjusted every session.
The app doesn't save my data preferences, forcing me to reset them every time I open it.
Chat Functionality Issues
Many users report problems with the chat feature, where messages fail to load or display correctly, particularly on mobile devices. This issue impacts around 15% of users, making it difficult to engage with streamers and other viewers.
I can't see any chat messages on my iPad, making it hard to interact during streams.
Chat Functionality Issues
Many users report problems with the chat feature, where messages fail to load or display correctly, particularly on mobile devices. This issue impacts around 15% of users, making it difficult to engage with streamers and other viewers.
I can't see any chat messages on my iPad, making it hard to interact during streams.
Chat Functionality Issues
Many users report problems with the chat feature, where messages fail to load or display correctly, particularly on mobile devices. This issue impacts around 15% of users, making it difficult to engage with streamers and other viewers.
I can't see any chat messages on my iPad, making it hard to interact during streams.
Frequent App Crashes
The app is prone to crashing and buffering, disrupting the viewing experience. This affects about 20% of users, who find themselves needing to restart the app frequently to continue watching streams.
The app keeps crashing and buffering, making it nearly impossible to watch streams smoothly.
Frequent App Crashes
The app is prone to crashing and buffering, disrupting the viewing experience. This affects about 20% of users, who find themselves needing to restart the app frequently to continue watching streams.
The app keeps crashing and buffering, making it nearly impossible to watch streams smoothly.
Frequent App Crashes
The app is prone to crashing and buffering, disrupting the viewing experience. This affects about 20% of users, who find themselves needing to restart the app frequently to continue watching streams.
The app keeps crashing and buffering, making it nearly impossible to watch streams smoothly.
Account Creation Problems
Some users face difficulties creating accounts due to a greyed-out terms acceptance button, preventing them from accessing the app's features. This issue affects approximately 5% of users, hindering their ability to join the platform.
I can't create an account because the terms acceptance button is greyed out, even after updates.
Account Creation Problems
Some users face difficulties creating accounts due to a greyed-out terms acceptance button, preventing them from accessing the app's features. This issue affects approximately 5% of users, hindering their ability to join the platform.
I can't create an account because the terms acceptance button is greyed out, even after updates.
Account Creation Problems
Some users face difficulties creating accounts due to a greyed-out terms acceptance button, preventing them from accessing the app's features. This issue affects approximately 5% of users, hindering their ability to join the platform.
I can't create an account because the terms acceptance button is greyed out, even after updates.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
YouTube Live receives mixed feedback, with users praising its vast content library and ease of access, but criticizing the overwhelming number of ads and issues with the app's functionality, such as frequent crashes and bugs.
Users' choice
YouTube Live receives mixed feedback, with users praising its vast content library and ease of access, but criticizing the overwhelming number of ads and issues with the app's functionality, such as frequent crashes and bugs.
Users' choice
YouTube Live receives mixed feedback, with users praising its vast content library and ease of access, but criticizing the overwhelming number of ads and issues with the app's functionality, such as frequent crashes and bugs.
Runner up
Kick - Live Streaming has a mix of positive and negative feedback. Users appreciate the ad-free experience and the platform's support for creators, but many report technical issues like app crashes, login problems, and poor customer support, which hinder the overall user experience.
Runner up
Kick - Live Streaming has a mix of positive and negative feedback. Users appreciate the ad-free experience and the platform's support for creators, but many report technical issues like app crashes, login problems, and poor customer support, which hinder the overall user experience.
Runner up
Kick - Live Streaming has a mix of positive and negative feedback. Users appreciate the ad-free experience and the platform's support for creators, but many report technical issues like app crashes, login problems, and poor customer support, which hinder the overall user experience.
Straggler
Twitch is appreciated for its community and streaming features, but users express frustration over frequent ads, app crashes, and perceived unfairness in content moderation, which detracts from the viewing experience.
Straggler
Twitch is appreciated for its community and streaming features, but users express frustration over frequent ads, app crashes, and perceived unfairness in content moderation, which detracts from the viewing experience.
Straggler
Twitch is appreciated for its community and streaming features, but users express frustration over frequent ads, app crashes, and perceived unfairness in content moderation, which detracts from the viewing experience.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Data Settings Reset
The app defaults to the highest data speed every time it's opened, ignoring user preferences and leading to excessive data usage.
Chat Visibility Issues
Users experience persistent issues with chat visibility on mobile devices, making it difficult to engage with streamers and other viewers.
Age Restriction Errors
Age restrictions are incorrectly applied, preventing users who meet age requirements from accessing content.
Account Creation Block
The app's account creation process is hindered by a greyed-out terms acceptance button, preventing new users from signing up.
Unwanted Stream Switching
Streams automatically switch to unrelated content without user initiation, disrupting the viewing experience.
Notification Errors
Users receive notifications for streamers they do not follow, even with notifications turned off, causing unnecessary interruptions.
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Create experiences people remember for the right reasons
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Create experiences people remember for the right reasons
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How leading brands use Clarity
How leading brands use Clarity
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Alexandra Motto
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20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
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126 million
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weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
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700 million
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"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
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System normal
System normal
System normal