inDrive. Save on city rides
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Users express frustration with the short time drivers are visible on the screen, making it difficult to choose based on ratings or proximity. This affects around 10% of users, who find it challenging to select the best driver before options disappear.'s key feedback
A weekly roundup of Users express frustration with the short time drivers are visible on the screen, making it difficult to choose based on ratings or proximity. This affects around 10% of users, who find it challenging to select the best driver before options disappear.'s key feedback
A weekly roundup of Users express frustration with the short time drivers are visible on the screen, making it difficult to choose based on ratings or proximity. This affects around 10% of users, who find it challenging to select the best driver before options disappear.'s key feedback
Location Issues
Some users report that the app incorrectly identifies their location, such as showing them in the Bahamas when they are actually in Florida. This issue affects approximately 5% of users, causing significant inconvenience and rendering the app unusable for them.
The app mistakenly shows my location as the Bahamas, preventing me from using it in Florida.
Location Issues
Some users report that the app incorrectly identifies their location, such as showing them in the Bahamas when they are actually in Florida. This issue affects approximately 5% of users, causing significant inconvenience and rendering the app unusable for them.
The app mistakenly shows my location as the Bahamas, preventing me from using it in Florida.
Location Issues
Some users report that the app incorrectly identifies their location, such as showing them in the Bahamas when they are actually in Florida. This issue affects approximately 5% of users, causing significant inconvenience and rendering the app unusable for them.
The app mistakenly shows my location as the Bahamas, preventing me from using it in Florida.
Driver Availability
Users express frustration with the short time drivers are visible on the screen, making it difficult to choose based on ratings or proximity. This affects around 10% of users, who find it challenging to select the best driver before options disappear.
Drivers disappear too quickly from the screen, making it hard to choose based on ratings.
Driver Availability
Users express frustration with the short time drivers are visible on the screen, making it difficult to choose based on ratings or proximity. This affects around 10% of users, who find it challenging to select the best driver before options disappear.
Drivers disappear too quickly from the screen, making it hard to choose based on ratings.
Driver Availability
Users express frustration with the short time drivers are visible on the screen, making it difficult to choose based on ratings or proximity. This affects around 10% of users, who find it challenging to select the best driver before options disappear.
Drivers disappear too quickly from the screen, making it hard to choose based on ratings.
Unfair Pricing
There are complaints about drivers frequently asking to cancel rides or renegotiate fares, which contradicts the app's promise of user-set pricing. This issue impacts about 15% of users, leading to dissatisfaction with the app's pricing model.
Drivers often ask to cancel or change the fare, making the pricing unreliable.
Unfair Pricing
There are complaints about drivers frequently asking to cancel rides or renegotiate fares, which contradicts the app's promise of user-set pricing. This issue impacts about 15% of users, leading to dissatisfaction with the app's pricing model.
Drivers often ask to cancel or change the fare, making the pricing unreliable.
Unfair Pricing
There are complaints about drivers frequently asking to cancel rides or renegotiate fares, which contradicts the app's promise of user-set pricing. This issue impacts about 15% of users, leading to dissatisfaction with the app's pricing model.
Drivers often ask to cancel or change the fare, making the pricing unreliable.
Safety Concerns
In some regions, users feel unsafe due to the prevalence of unregulated drivers using old vehicles, which undermines the app's safety promises. This affects approximately 8% of users, particularly in areas like Quintana Roo, Mexico.
The app feels unsafe with unregulated drivers using old cars, especially in Quintana Roo.
Safety Concerns
In some regions, users feel unsafe due to the prevalence of unregulated drivers using old vehicles, which undermines the app's safety promises. This affects approximately 8% of users, particularly in areas like Quintana Roo, Mexico.
The app feels unsafe with unregulated drivers using old cars, especially in Quintana Roo.
Safety Concerns
In some regions, users feel unsafe due to the prevalence of unregulated drivers using old vehicles, which undermines the app's safety promises. This affects approximately 8% of users, particularly in areas like Quintana Roo, Mexico.
The app feels unsafe with unregulated drivers using old cars, especially in Quintana Roo.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Uber receives a mix of positive and negative feedback. Users appreciate the professional and courteous drivers, clean vehicles, and timely service. However, there are complaints about inaccurate wait times, unexpected charges, and poor customer support.
Users' choice
Uber receives a mix of positive and negative feedback. Users appreciate the professional and courteous drivers, clean vehicles, and timely service. However, there are complaints about inaccurate wait times, unexpected charges, and poor customer support.
Users' choice
Uber receives a mix of positive and negative feedback. Users appreciate the professional and courteous drivers, clean vehicles, and timely service. However, there are complaints about inaccurate wait times, unexpected charges, and poor customer support.
Runner up
inDrive is praised for its flexibility in pricing and driver selection, offering a unique alternative to traditional ride-sharing apps. However, users report issues with app glitches, driver cancellations, and inadequate customer support, leading to a mixed overall experience.
Runner up
inDrive is praised for its flexibility in pricing and driver selection, offering a unique alternative to traditional ride-sharing apps. However, users report issues with app glitches, driver cancellations, and inadequate customer support, leading to a mixed overall experience.
Runner up
inDrive is praised for its flexibility in pricing and driver selection, offering a unique alternative to traditional ride-sharing apps. However, users report issues with app glitches, driver cancellations, and inadequate customer support, leading to a mixed overall experience.
Straggler
Lyft is generally well-received for its friendly drivers and reliable service, often being seen as a more affordable option compared to competitors. Nonetheless, users express frustration with pricing inconsistencies, app functionality, and occasional driver cancellations.
Straggler
Lyft is generally well-received for its friendly drivers and reliable service, often being seen as a more affordable option compared to competitors. Nonetheless, users express frustration with pricing inconsistencies, app functionality, and occasional driver cancellations.
Straggler
Lyft is generally well-received for its friendly drivers and reliable service, often being seen as a more affordable option compared to competitors. Nonetheless, users express frustration with pricing inconsistencies, app functionality, and occasional driver cancellations.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Location Errors
Users are experiencing incorrect location settings, with the app defaulting to the Bahamas instead of their actual location, preventing them from using the service effectively.
Driver Visibility
The duration for which drivers appear on the screen is too short, making it difficult for users to assess and select a driver based on their preferences.
Unfair Pricing
Drivers are frequently asking passengers to cancel rides to negotiate higher fares, undermining the app's promise of fair pricing and causing frustration.
Cash-Only Concerns
In regions like Quintana Roo, the cash-only policy is leading to scams and a lack of passenger protection, with many drivers being unregulated taxi drivers.
Package Delivery Issues
The app's package delivery service is unreliable, with instances of theft and lack of support when issues arise, leading to financial losses for users.
Driver Standards
There is a lack of quality control over the vehicles and drivers allowed on the platform, with reports of poorly maintained cars and unprofessional behavior.
Your voice of customer, unified
Your voice of customer, unified
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Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
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20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
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126 million
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126 million
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700 million
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Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
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467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal