IFIT
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of IFIT's key feedback
A weekly roundup of IFIT's key feedback
A weekly roundup of IFIT's key feedback
Subscription Requirement
A significant number of users are frustrated by the need for a subscription to access most workouts, especially on equipment like treadmills. Approximately 15% of users express dissatisfaction with the subscription model, feeling it limits their access to content they expected to be included.
I wish there were more treadmill workouts available without needing a subscription.
Subscription Requirement
A significant number of users are frustrated by the need for a subscription to access most workouts, especially on equipment like treadmills. Approximately 15% of users express dissatisfaction with the subscription model, feeling it limits their access to content they expected to be included.
I wish there were more treadmill workouts available without needing a subscription.
Subscription Requirement
A significant number of users are frustrated by the need for a subscription to access most workouts, especially on equipment like treadmills. Approximately 15% of users express dissatisfaction with the subscription model, feeling it limits their access to content they expected to be included.
I wish there were more treadmill workouts available without needing a subscription.
App Connectivity Issues
Many users report problems with the app not connecting to their fitness equipment, such as treadmills or bikes, which diminishes the value of their subscription. This issue affects about 20% of users, who find the lack of connectivity frustrating and a barrier to using the app effectively.
My treadmill won't connect to the app, making it hard to access the programs I paid for.
App Connectivity Issues
Many users report problems with the app not connecting to their fitness equipment, such as treadmills or bikes, which diminishes the value of their subscription. This issue affects about 20% of users, who find the lack of connectivity frustrating and a barrier to using the app effectively.
My treadmill won't connect to the app, making it hard to access the programs I paid for.
App Connectivity Issues
Many users report problems with the app not connecting to their fitness equipment, such as treadmills or bikes, which diminishes the value of their subscription. This issue affects about 20% of users, who find the lack of connectivity frustrating and a barrier to using the app effectively.
My treadmill won't connect to the app, making it hard to access the programs I paid for.
App Stability Problems
A considerable number of users experience app crashes and loading issues, requiring them to frequently reinstall the app to use it. This affects around 25% of users, who find the app's instability a major inconvenience.
I have to delete and reinstall the app every time I want to use it because it won't open otherwise.
App Stability Problems
A considerable number of users experience app crashes and loading issues, requiring them to frequently reinstall the app to use it. This affects around 25% of users, who find the app's instability a major inconvenience.
I have to delete and reinstall the app every time I want to use it because it won't open otherwise.
App Stability Problems
A considerable number of users experience app crashes and loading issues, requiring them to frequently reinstall the app to use it. This affects around 25% of users, who find the app's instability a major inconvenience.
I have to delete and reinstall the app every time I want to use it because it won't open otherwise.
Customer Support Challenges
Users are dissatisfied with the customer support experience, citing difficulties in reaching support and resolving issues. Approximately 10% of users report being unable to get timely help, which adds to their frustration with the app.
I've tried contacting support multiple times but can't get through, which is disappointing.
Customer Support Challenges
Users are dissatisfied with the customer support experience, citing difficulties in reaching support and resolving issues. Approximately 10% of users report being unable to get timely help, which adds to their frustration with the app.
I've tried contacting support multiple times but can't get through, which is disappointing.
Customer Support Challenges
Users are dissatisfied with the customer support experience, citing difficulties in reaching support and resolving issues. Approximately 10% of users report being unable to get timely help, which adds to their frustration with the app.
I've tried contacting support multiple times but can't get through, which is disappointing.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Nike Training Club receives high praise for its variety of workouts, adaptability, and being free, making it a favorite among users. However, some users report issues with app functionality and a desire for more updates and features.
Users' choice
Nike Training Club receives high praise for its variety of workouts, adaptability, and being free, making it a favorite among users. However, some users report issues with app functionality and a desire for more updates and features.
Users' choice
Nike Training Club receives high praise for its variety of workouts, adaptability, and being free, making it a favorite among users. However, some users report issues with app functionality and a desire for more updates and features.
Runner up
Peloton is loved for its engaging instructors and variety of classes, but users express frustration over frequent price increases and app glitches. Despite these issues, many users remain loyal due to the quality of workouts and community feel.
Runner up
Peloton is loved for its engaging instructors and variety of classes, but users express frustration over frequent price increases and app glitches. Despite these issues, many users remain loyal due to the quality of workouts and community feel.
Runner up
Peloton is loved for its engaging instructors and variety of classes, but users express frustration over frequent price increases and app glitches. Despite these issues, many users remain loyal due to the quality of workouts and community feel.
Straggler
iFIT offers a wide range of workouts and is appreciated for its engaging trainers and global workout experiences. However, users frequently report technical issues with app connectivity and functionality, leading to frustration despite the app's potential.
Straggler
iFIT offers a wide range of workouts and is appreciated for its engaging trainers and global workout experiences. However, users frequently report technical issues with app connectivity and functionality, leading to frustration despite the app's potential.
Straggler
iFIT offers a wide range of workouts and is appreciated for its engaging trainers and global workout experiences. However, users frequently report technical issues with app connectivity and functionality, leading to frustration despite the app's potential.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Subscription Overload
Users are frustrated with the high number of workouts requiring a subscription, limiting access to treadmill content without a paid plan.
Connectivity Issues
The app frequently fails to connect with equipment, such as treadmills and bikes, causing disruptions in workout tracking and user experience.
App Stability Problems
The app often crashes or freezes, requiring users to delete and reinstall it to access workouts, which severely impacts usability.
Customer Support Gaps
Users experience significant difficulties in reaching customer support, with issues like unresponsive live chat and broken support links.
Feature Regression
Recent updates have removed useful features like warmup options and average speed display, leading to dissatisfaction with the app's functionality.
Music and Audio Issues
Users report problems with music features, such as music shutting off unexpectedly and limited options for integrating personal music preferences.
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Create experiences people remember for the right reasons
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