sendit - get it now
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Around 60% of users are unhappy with the app's shift to primarily supporting Instagram, as many do not use Instagram frequently or at all, limiting their ability to engage with the app as they did before.'s key feedback
A weekly roundup of Around 60% of users are unhappy with the app's shift to primarily supporting Instagram, as many do not use Instagram frequently or at all, limiting their ability to engage with the app as they did before.'s key feedback
A weekly roundup of Around 60% of users are unhappy with the app's shift to primarily supporting Instagram, as many do not use Instagram frequently or at all, limiting their ability to engage with the app as they did before.'s key feedback
Snapchat Connectivity Issues
A significant number of users, approximately 70%, are frustrated with the app's inability to connect or post on Snapchat, which was a primary feature they valued. This issue has led to dissatisfaction as users prefer Snapchat over Instagram for sharing their sendits.
I can't use the app on Snapchat anymore, it only allows Instagram, which is frustrating.
Snapchat Connectivity Issues
A significant number of users, approximately 70%, are frustrated with the app's inability to connect or post on Snapchat, which was a primary feature they valued. This issue has led to dissatisfaction as users prefer Snapchat over Instagram for sharing their sendits.
I can't use the app on Snapchat anymore, it only allows Instagram, which is frustrating.
Snapchat Connectivity Issues
A significant number of users, approximately 70%, are frustrated with the app's inability to connect or post on Snapchat, which was a primary feature they valued. This issue has led to dissatisfaction as users prefer Snapchat over Instagram for sharing their sendits.
I can't use the app on Snapchat anymore, it only allows Instagram, which is frustrating.
Instagram Limitation
Around 60% of users are unhappy with the app's shift to primarily supporting Instagram, as many do not use Instagram frequently or at all, limiting their ability to engage with the app as they did before.
The app only lets me post on Instagram now, but I don't use it much, so it's annoying.
Instagram Limitation
Around 60% of users are unhappy with the app's shift to primarily supporting Instagram, as many do not use Instagram frequently or at all, limiting their ability to engage with the app as they did before.
The app only lets me post on Instagram now, but I don't use it much, so it's annoying.
Instagram Limitation
Around 60% of users are unhappy with the app's shift to primarily supporting Instagram, as many do not use Instagram frequently or at all, limiting their ability to engage with the app as they did before.
The app only lets me post on Instagram now, but I don't use it much, so it's annoying.
Login and Account Issues
Approximately 20% of users report problems with logging back into their accounts after reinstalling the app, leading to lost access to previous data and a need to create new accounts.
I deleted and reinstalled the app, but now I can't log back into my account.
Login and Account Issues
Approximately 20% of users report problems with logging back into their accounts after reinstalling the app, leading to lost access to previous data and a need to create new accounts.
I deleted and reinstalled the app, but now I can't log back into my account.
Login and Account Issues
Approximately 20% of users report problems with logging back into their accounts after reinstalling the app, leading to lost access to previous data and a need to create new accounts.
I deleted and reinstalled the app, but now I can't log back into my account.
Overbearing Notifications
About 15% of users find the app's notifications overwhelming, as they flood their inboxes, making it difficult to manage and enjoy the app's features.
The notifications are too much, they flood my inbox and make it hard to use the app.
Overbearing Notifications
About 15% of users find the app's notifications overwhelming, as they flood their inboxes, making it difficult to manage and enjoy the app's features.
The notifications are too much, they flood my inbox and make it hard to use the app.
Overbearing Notifications
About 15% of users find the app's notifications overwhelming, as they flood their inboxes, making it difficult to manage and enjoy the app's features.
The notifications are too much, they flood my inbox and make it hard to use the app.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
NGL receives positive feedback for its engaging and fun user experience, with many users appreciating the app's ability to connect them with others through anonymous questions. However, some users express frustration with the prevalence of bots and fake profiles, which detract from the overall experience.
Users' choice
NGL receives positive feedback for its engaging and fun user experience, with many users appreciating the app's ability to connect them with others through anonymous questions. However, some users express frustration with the prevalence of bots and fake profiles, which detract from the overall experience.
Users' choice
NGL receives positive feedback for its engaging and fun user experience, with many users appreciating the app's ability to connect them with others through anonymous questions. However, some users express frustration with the prevalence of bots and fake profiles, which detract from the overall experience.
Runner up
Sendit - get it now has mixed feedback, with users enjoying the app's concept and fun interactions. However, many users are frustrated with the app's recent limitation to only post on Instagram, as they prefer using Snapchat. Technical issues and account access problems also contribute to user dissatisfaction.
Runner up
Sendit - get it now has mixed feedback, with users enjoying the app's concept and fun interactions. However, many users are frustrated with the app's recent limitation to only post on Instagram, as they prefer using Snapchat. Technical issues and account access problems also contribute to user dissatisfaction.
Runner up
Sendit - get it now has mixed feedback, with users enjoying the app's concept and fun interactions. However, many users are frustrated with the app's recent limitation to only post on Instagram, as they prefer using Snapchat. Technical issues and account access problems also contribute to user dissatisfaction.
Straggler
Tellonym is criticized for its excessive use of bots, which many users find annoying and disruptive. While some users appreciate the app's concept, the prevalence of fake messages and lack of effective support from the team lead to a largely negative perception.
Straggler
Tellonym is criticized for its excessive use of bots, which many users find annoying and disruptive. While some users appreciate the app's concept, the prevalence of fake messages and lack of effective support from the team lead to a largely negative perception.
Straggler
Tellonym is criticized for its excessive use of bots, which many users find annoying and disruptive. While some users appreciate the app's concept, the prevalence of fake messages and lack of effective support from the team lead to a largely negative perception.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Snapchat Restriction
Users are frustrated that the app no longer allows posting on Snapchat, limiting them to Instagram, which many do not prefer. This change has led to dissatisfaction as Snapchat was a primary platform for engagement.
Login Issues
There are complaints about difficulties logging back into accounts after app reinstallation, leading to lost access and data. This issue affects user retention and satisfaction as they struggle to regain their previous app experience.
Overbearing Notifications
The app's notification system is overwhelming, flooding users' inboxes and causing frustration. This excessive notification issue detracts from the user experience, making it difficult to manage interactions effectively.
Subscription Cancellation
Users are unable to cancel their subscriptions easily, leading to frustration and potential financial dissatisfaction. This issue highlights a need for a more user-friendly subscription management process.
Feature Paywall
Many features are locked behind a paywall, limiting the app's functionality for non-paying users. This monetization strategy is causing dissatisfaction among users who feel restricted in their app usage.
Account Linking Problems
Users face issues linking their accounts, particularly with Snapchat, after updates or reinstallation. This problem disrupts the seamless user experience and hinders app functionality.
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Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
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126 million
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126 million
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700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
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Jen Barwick
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"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
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System normal
System normal
System normal