Hudl
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Around 15% of users experience issues with video playback, such as freezing, glitches, or videos not loading properly. These problems hinder users from effectively watching game films, which is a core feature of the app.'s key feedback
A weekly roundup of Around 15% of users experience issues with video playback, such as freezing, glitches, or videos not loading properly. These problems hinder users from effectively watching game films, which is a core feature of the app.'s key feedback
A weekly roundup of Around 15% of users experience issues with video playback, such as freezing, glitches, or videos not loading properly. These problems hinder users from effectively watching game films, which is a core feature of the app.'s key feedback
Login Issues
A significant number of users, approximately 20%, report difficulties logging into the app, with issues ranging from the app not accepting credentials to the login page not functioning properly. This problem is causing frustration as users are unable to access their accounts or team information.
I can't log into the app because the keyboard doesn't appear when I try to enter my email.
Login Issues
A significant number of users, approximately 20%, report difficulties logging into the app, with issues ranging from the app not accepting credentials to the login page not functioning properly. This problem is causing frustration as users are unable to access their accounts or team information.
I can't log into the app because the keyboard doesn't appear when I try to enter my email.
Login Issues
A significant number of users, approximately 20%, report difficulties logging into the app, with issues ranging from the app not accepting credentials to the login page not functioning properly. This problem is causing frustration as users are unable to access their accounts or team information.
I can't log into the app because the keyboard doesn't appear when I try to enter my email.
Video Playback Problems
Around 15% of users experience issues with video playback, such as freezing, glitches, or videos not loading properly. These problems hinder users from effectively watching game films, which is a core feature of the app.
The video freezes after the first play, making it impossible to watch game film.
Video Playback Problems
Around 15% of users experience issues with video playback, such as freezing, glitches, or videos not loading properly. These problems hinder users from effectively watching game films, which is a core feature of the app.
The video freezes after the first play, making it impossible to watch game film.
Video Playback Problems
Around 15% of users experience issues with video playback, such as freezing, glitches, or videos not loading properly. These problems hinder users from effectively watching game films, which is a core feature of the app.
The video freezes after the first play, making it impossible to watch game film.
App Functionality and Reliability
Approximately 10% of users report that the app is unreliable, with frequent crashes, slow performance, and issues accessing features like the film library. This affects the overall user experience and makes the app less dependable compared to its desktop counterpart.
The app constantly freezes and crashes when trying to access the film library.
App Functionality and Reliability
Approximately 10% of users report that the app is unreliable, with frequent crashes, slow performance, and issues accessing features like the film library. This affects the overall user experience and makes the app less dependable compared to its desktop counterpart.
The app constantly freezes and crashes when trying to access the film library.
App Functionality and Reliability
Approximately 10% of users report that the app is unreliable, with frequent crashes, slow performance, and issues accessing features like the film library. This affects the overall user experience and makes the app less dependable compared to its desktop counterpart.
The app constantly freezes and crashes when trying to access the film library.
Highlight Creation Challenges
About 8% of users face difficulties in creating highlight reels, with issues such as the app not allowing them to clip videos or save highlights. This is particularly frustrating for athletes who rely on highlights for sharing and analysis.
I can't create a highlight video because the app says 'no WiFi' even when I'm connected.
Highlight Creation Challenges
About 8% of users face difficulties in creating highlight reels, with issues such as the app not allowing them to clip videos or save highlights. This is particularly frustrating for athletes who rely on highlights for sharing and analysis.
I can't create a highlight video because the app says 'no WiFi' even when I'm connected.
Highlight Creation Challenges
About 8% of users face difficulties in creating highlight reels, with issues such as the app not allowing them to clip videos or save highlights. This is particularly frustrating for athletes who rely on highlights for sharing and analysis.
I can't create a highlight video because the app says 'no WiFi' even when I'm connected.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Dartfish receives high praise for its reliability and user-friendly tools, especially in sports medicine and video analysis. Users appreciate its comprehensive features and solid customer support, although some find it expensive and challenging to use on certain devices.
Users' choice
Dartfish receives high praise for its reliability and user-friendly tools, especially in sports medicine and video analysis. Users appreciate its comprehensive features and solid customer support, although some find it expensive and challenging to use on certain devices.
Users' choice
Dartfish receives high praise for its reliability and user-friendly tools, especially in sports medicine and video analysis. Users appreciate its comprehensive features and solid customer support, although some find it expensive and challenging to use on certain devices.
Runner up
Coach's Eye is highly regarded for its ease of use and effectiveness in coaching and training, with many users finding it invaluable for improving sports performance. However, some users report issues with video uploads and customer support.
Runner up
Coach's Eye is highly regarded for its ease of use and effectiveness in coaching and training, with many users finding it invaluable for improving sports performance. However, some users report issues with video uploads and customer support.
Runner up
Coach's Eye is highly regarded for its ease of use and effectiveness in coaching and training, with many users finding it invaluable for improving sports performance. However, some users report issues with video uploads and customer support.
Straggler
Hudl receives mixed feedback, with users appreciating its video analysis capabilities and support, but many report technical issues such as login problems, app crashes, and difficulties with video uploads. Despite these challenges, some users find it beneficial for sports training.
Straggler
Hudl receives mixed feedback, with users appreciating its video analysis capabilities and support, but many report technical issues such as login problems, app crashes, and difficulties with video uploads. Despite these challenges, some users find it beneficial for sports training.
Straggler
Hudl receives mixed feedback, with users appreciating its video analysis capabilities and support, but many report technical issues such as login problems, app crashes, and difficulties with video uploads. Despite these challenges, some users find it beneficial for sports training.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Login Issues
Users face persistent login problems, including being unable to enter credentials due to missing text boxes and being logged out unexpectedly. This issue disrupts access to the app's core functionalities.
Video Playback Freezes
Video playback frequently freezes after the first play, with the timeline continuing to run, causing frustration for users trying to analyze game footage. This affects the app's primary function of video analysis.
Highlight Creation Errors
Creating highlight reels is hindered by errors such as 'no WiFi' messages despite having a stable connection, preventing users from compiling and sharing important footage.
Subscription Confusion
Users are confused and frustrated by the subscription model, which requires additional payments to view away games despite a costly annual fee, leading to dissatisfaction with perceived value.
App Freezing and Crashing
The app frequently freezes and crashes, especially when accessing the film library or downloading games, making it unreliable for users who need consistent performance.
Upload Failures
Video uploads often fail or crash, particularly with longer footage, which is problematic for users needing to share game recordings with their teams.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal