HSBC UK Business Banking
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Lack of Notifications
Around 15% of users express dissatisfaction with the absence of push notifications for transactions and balance updates. This feature is considered essential for managing business finances efficiently, and its absence is a major inconvenience compared to other banking apps.
I cannot get app notifications for when money is received, which is causing me operational headaches.
Login and Setup Difficulties
Approximately 10% of users experience difficulties with the initial setup and login process, often due to outdated security device requirements or app glitches. This results in a cumbersome user experience, especially for long-time customers.
Terrible time trying to set this up and I have been a customer since 1998.
Transaction Limits and Features
About 8% of users are frustrated with transaction limits and missing features, such as the inability to pay large amounts or lack of Apple Pay support. These limitations hinder the app's functionality for business users who need to make substantial payments.
You can only pay £500 in at a time, this is really bad for a business banking app.
Users' choice
Barclays Business Banking app is highly praised for its user-friendly interface and reliability. Users appreciate the ease of use, especially for managing finances and tracking spending with helpful graphs and lists. The app is often described as smooth and efficient, making it a favorite among users.
Runner up
HSBC UK Business Banking app receives mixed feedback. While some users appreciate its security features and customer support, many criticize its frequent technical issues, such as app freezing and lack of push notifications. Users express frustration over outdated features compared to competitors, impacting their overall experience.
Straggler
NatWest Business Banking app is generally well-received for its simplicity and effectiveness in everyday banking tasks. However, some users report issues with app updates and missing features like transaction balance tracking, which were previously available. Despite these concerns, the app is considered reliable and easy to use.
Setup Difficulties
Long-time customers face significant challenges setting up the app, indicating potential issues with the onboarding process. This could lead to customer dissatisfaction and increased churn risk.
Payment Limitations
The app's payment limit of £10,000 is insufficient for businesses with larger transactions, forcing them to maintain accounts with other banks. This limitation could hinder the app's adoption among businesses with high-value transactions.
App Freezing
Frequent app freezing and loading issues disrupt user experience, making the app unreliable for business operations. This technical instability could damage the app's reputation and user trust.
Lack of Notifications
The absence of push notifications for transactions and balance updates is a significant drawback, especially when compared to competitors. This missing feature is crucial for real-time financial management and could drive users to alternative apps.
Security Device Issues
The reliance on outdated security device technology complicates the login process, frustrating users who expect modern digital solutions. This could lead to negative comparisons with more technologically advanced competitors.
Apple Pay Problems
Despite updates, Apple Pay integration remains problematic, with users unable to add their business cards. This inconsistency in feature rollout could lead to user dissatisfaction and erode confidence in app updates.
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