HSBC UK Mobile Banking
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
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Fraud Prevention Frustrations
Some users find the fraud prevention measures overly intrusive, feeling that the app requires unnecessary information for transactions, impacting around 5% of users. This can lead to dissatisfaction as users feel their privacy is compromised.
The fraud prevention questions are too intrusive and unnecessary for simple transactions.
Balance Display Confusion
Users report confusion with how available balances are displayed, as the app does not clearly show how the balance is calculated, affecting about 7% of users. This lack of transparency can lead to frustration when users see unexpected changes in their available funds.
The app shows an available balance but doesn't explain how it was calculated, causing confusion.
Feature Limitations
Some users are disappointed by the lack of certain features, such as the ability to set contactless limits or rename accounts, which affects approximately 8% of users. These missing features can hinder users' ability to manage their finances effectively.
It would be nice to set contactless limits and rename accounts for better organization.
Users' choice
Barclays Mobile Banking is highly praised for its user-friendly interface and comprehensive features, such as spending graphs and easy navigation. Users appreciate the app's reliability and the ability to manage finances effectively, although some have experienced issues with updates and device compatibility.
Runner up
HSBC UK Mobile Banking receives mixed feedback, with users appreciating its ease of use, security features, and customer support. However, some users report issues with account access, intrusive fraud prevention measures, and difficulties with app updates.
Straggler
Lloyds Bank Mobile Banking is generally well-received for its ease of use and comprehensive banking features. Users appreciate the app's reliability and customer service, though some have encountered technical issues and find certain features lacking or cumbersome.
Card Number Access
Users cannot view their card number within the app, causing inconvenience when the physical card is unavailable for online transactions.
App Update Issues
The app fails to update properly on the Apple Store, leaving users stuck with a 'resume' or 'paused' status.
Secure Key Login
The login process is cumbersome as it requires a secure key, which is inaccessible without prior login, creating a catch-22 situation.
Fraud Prevention Overreach
The fraud prevention measures are perceived as overly intrusive, with users feeling that the questioning invades their privacy.
Balance Transparency
The app displays an available balance without detailing the transactions leading to it, causing confusion over sudden balance changes.
Contactless Limit Control
Users desire the ability to set their own contactless payment limits within the app, a feature offered by other banks.
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