hOn
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of A notable number of users are not receiving notifications for completed cycles or errors, which diminishes the app's utility in managing appliances remotely. This issue affects around 15% of users, leading to frustration and missed alerts.'s key feedback
A weekly roundup of A notable number of users are not receiving notifications for completed cycles or errors, which diminishes the app's utility in managing appliances remotely. This issue affects around 15% of users, leading to frustration and missed alerts.'s key feedback
A weekly roundup of A notable number of users are not receiving notifications for completed cycles or errors, which diminishes the app's utility in managing appliances remotely. This issue affects around 15% of users, leading to frustration and missed alerts.'s key feedback
Connection Issues
Many users experience significant difficulties in connecting their appliances to the app, with some unable to establish a connection at all. Approximately 20% of users report persistent connectivity problems, affecting their ability to use the app effectively.
I've been unable to reconnect my washing machine for months after initial setup difficulties.
Connection Issues
Many users experience significant difficulties in connecting their appliances to the app, with some unable to establish a connection at all. Approximately 20% of users report persistent connectivity problems, affecting their ability to use the app effectively.
I've been unable to reconnect my washing machine for months after initial setup difficulties.
Connection Issues
Many users experience significant difficulties in connecting their appliances to the app, with some unable to establish a connection at all. Approximately 20% of users report persistent connectivity problems, affecting their ability to use the app effectively.
I've been unable to reconnect my washing machine for months after initial setup difficulties.
Notification Failures
A notable number of users are not receiving notifications for completed cycles or errors, which diminishes the app's utility in managing appliances remotely. This issue affects around 15% of users, leading to frustration and missed alerts.
The app stopped sending notifications for completed cycles despite all settings being enabled.
Notification Failures
A notable number of users are not receiving notifications for completed cycles or errors, which diminishes the app's utility in managing appliances remotely. This issue affects around 15% of users, leading to frustration and missed alerts.
The app stopped sending notifications for completed cycles despite all settings being enabled.
Notification Failures
A notable number of users are not receiving notifications for completed cycles or errors, which diminishes the app's utility in managing appliances remotely. This issue affects around 15% of users, leading to frustration and missed alerts.
The app stopped sending notifications for completed cycles despite all settings being enabled.
Inventory Management Glitches
Users managing wine inventories report frequent data loss, with their lists disappearing unexpectedly, causing inconvenience and loss of trust in the app's reliability. Approximately 10% of users face this issue, particularly those using the wine cellar feature.
My wine list disappears frequently, and there's no way to recover the data.
Inventory Management Glitches
Users managing wine inventories report frequent data loss, with their lists disappearing unexpectedly, causing inconvenience and loss of trust in the app's reliability. Approximately 10% of users face this issue, particularly those using the wine cellar feature.
My wine list disappears frequently, and there's no way to recover the data.
Inventory Management Glitches
Users managing wine inventories report frequent data loss, with their lists disappearing unexpectedly, causing inconvenience and loss of trust in the app's reliability. Approximately 10% of users face this issue, particularly those using the wine cellar feature.
My wine list disappears frequently, and there's no way to recover the data.
Program Scheduling Errors
Some users encounter problems with program scheduling, where settings change unexpectedly or do not adhere to user inputs, affecting about 12% of users. This leads to inefficiencies and dissatisfaction with the app's performance.
Scheduled programs change times on their own, not respecting my set intervals.
Program Scheduling Errors
Some users encounter problems with program scheduling, where settings change unexpectedly or do not adhere to user inputs, affecting about 12% of users. This leads to inefficiencies and dissatisfaction with the app's performance.
Scheduled programs change times on their own, not respecting my set intervals.
Program Scheduling Errors
Some users encounter problems with program scheduling, where settings change unexpectedly or do not adhere to user inputs, affecting about 12% of users. This leads to inefficiencies and dissatisfaction with the app's performance.
Scheduled programs change times on their own, not respecting my set intervals.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Amazon Alexa receives mixed feedback, with users praising its utility and integration in smart homes, but criticizing its frequent disconnections and outdated technology. Many users find it indispensable, while others are frustrated by its complexity and lack of intuitive design.
Users' choice
Amazon Alexa receives mixed feedback, with users praising its utility and integration in smart homes, but criticizing its frequent disconnections and outdated technology. Many users find it indispensable, while others are frustrated by its complexity and lack of intuitive design.
Users' choice
Amazon Alexa receives mixed feedback, with users praising its utility and integration in smart homes, but criticizing its frequent disconnections and outdated technology. Many users find it indispensable, while others are frustrated by its complexity and lack of intuitive design.
Runner up
hOn app feedback is polarized; users appreciate its intuitive design and functionality, especially for managing appliances remotely, but many report issues with connectivity, slow performance, and intrusive ads. Some users find it indispensable, while others are frustrated by recent updates and lack of support.
Runner up
hOn app feedback is polarized; users appreciate its intuitive design and functionality, especially for managing appliances remotely, but many report issues with connectivity, slow performance, and intrusive ads. Some users find it indispensable, while others are frustrated by recent updates and lack of support.
Runner up
hOn app feedback is polarized; users appreciate its intuitive design and functionality, especially for managing appliances remotely, but many report issues with connectivity, slow performance, and intrusive ads. Some users find it indispensable, while others are frustrated by recent updates and lack of support.
Straggler
SmartThings is generally well-received for its comprehensive smart home management capabilities, but users report issues with connectivity and app crashes. While many find it useful and feature-rich, others are frustrated by its occasional unreliability and complex setup process.
Straggler
SmartThings is generally well-received for its comprehensive smart home management capabilities, but users report issues with connectivity and app crashes. While many find it useful and feature-rich, others are frustrated by its occasional unreliability and complex setup process.
Straggler
SmartThings is generally well-received for its comprehensive smart home management capabilities, but users report issues with connectivity and app crashes. While many find it useful and feature-rich, others are frustrated by its occasional unreliability and complex setup process.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Connection Issues
Users experience persistent connectivity problems between the app and their appliances, leading to frustration and inability to use key features. This issue is exacerbated by the app's failure to maintain a stable connection, even after updates.
Wine Inventory Loss
The app's wine inventory feature is unreliable, with users reporting that their wine lists frequently disappear, causing significant inconvenience. This issue is compounded by the inability to recover lost data or report the problem effectively through the app.
Program Scheduling Errors
Users face issues with program scheduling, where settings such as wash and dry cycles change unexpectedly or fail to execute as planned. This inconsistency undermines the app's reliability for managing appliance operations.
Family Sharing Problems
The app's family sharing feature is problematic, with users unable to share appliance control effectively, leading to dissatisfaction. This issue is particularly evident in the inability to generate or use QR codes for sharing.
VoiceOver Accessibility
VoiceOver functionality is impaired, with users unable to hear cycle names, limiting accessibility for visually impaired users. This regression in accessibility features is a significant concern for inclusivity.
Intrusive Advertising
The app's interface is cluttered with advertisements, detracting from the user experience and complicating appliance control. This issue is particularly frustrating when users encounter ads while trying to perform simple tasks.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal