HOF: Make Smarter Sports Picks

HOF: Make Smarter Sports Picks

HOF: Make Smarter Sports Picks

HOF: Make Smarter Sports Picks

This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.

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Top Insights

Top Insights

Top Insights

A weekly roundup of Users frequently experience app crashes, freezing, and login issues, impacting around 15% of users. These technical difficulties hinder the overall user experience and usability of the app.'s key feedback

A weekly roundup of Users frequently experience app crashes, freezing, and login issues, impacting around 15% of users. These technical difficulties hinder the overall user experience and usability of the app.'s key feedback

A weekly roundup of Users frequently experience app crashes, freezing, and login issues, impacting around 15% of users. These technical difficulties hinder the overall user experience and usability of the app.'s key feedback

Subscription Issues

Several users report being charged unexpectedly or having difficulty canceling subscriptions, affecting approximately 10% of users. This issue leads to frustration and a perception of the app as a scam.

I signed up for a free trial but was charged immediately, and now I can't get a refund.

Subscription Issues

Several users report being charged unexpectedly or having difficulty canceling subscriptions, affecting approximately 10% of users. This issue leads to frustration and a perception of the app as a scam.

I signed up for a free trial but was charged immediately, and now I can't get a refund.

Subscription Issues

Several users report being charged unexpectedly or having difficulty canceling subscriptions, affecting approximately 10% of users. This issue leads to frustration and a perception of the app as a scam.

I signed up for a free trial but was charged immediately, and now I can't get a refund.

App Performance Problems

Users frequently experience app crashes, freezing, and login issues, impacting around 15% of users. These technical difficulties hinder the overall user experience and usability of the app.

The app keeps freezing and won't let me log in, making it unusable.

App Performance Problems

Users frequently experience app crashes, freezing, and login issues, impacting around 15% of users. These technical difficulties hinder the overall user experience and usability of the app.

The app keeps freezing and won't let me log in, making it unusable.

App Performance Problems

Users frequently experience app crashes, freezing, and login issues, impacting around 15% of users. These technical difficulties hinder the overall user experience and usability of the app.

The app keeps freezing and won't let me log in, making it unusable.

Missing or Inaccurate Data

Some users report missing player stats and inaccurate data, which affects their ability to make informed betting decisions, impacting about 8% of users.

Many player stats are missing, which skews the numbers and makes the app unreliable.

Missing or Inaccurate Data

Some users report missing player stats and inaccurate data, which affects their ability to make informed betting decisions, impacting about 8% of users.

Many player stats are missing, which skews the numbers and makes the app unreliable.

Missing or Inaccurate Data

Some users report missing player stats and inaccurate data, which affects their ability to make informed betting decisions, impacting about 8% of users.

Many player stats are missing, which skews the numbers and makes the app unreliable.

Forced Free Trial

Users are frustrated by being forced to enter payment information for a free trial before exploring the app, affecting approximately 5% of users. This requirement creates a barrier to entry and dissatisfaction.

I can't explore the app without entering my billing information, which is frustrating.

Forced Free Trial

Users are frustrated by being forced to enter payment information for a free trial before exploring the app, affecting approximately 5% of users. This requirement creates a barrier to entry and dissatisfaction.

I can't explore the app without entering my billing information, which is frustrating.

Forced Free Trial

Users are frustrated by being forced to enter payment information for a free trial before exploring the app, affecting approximately 5% of users. This requirement creates a barrier to entry and dissatisfaction.

I can't explore the app without entering my billing information, which is frustrating.

Competitor Benchmark

A weekly roundup of Client

A weekly roundup of Client

Users' choice

DraftKings is highly praised for its user-friendly interface, competitive odds, and quick cashouts. Users appreciate the smooth app experience and the variety of promotions and rewards offered, although some have expressed dissatisfaction with customer service and account restrictions.

Users' choice

DraftKings is highly praised for its user-friendly interface, competitive odds, and quick cashouts. Users appreciate the smooth app experience and the variety of promotions and rewards offered, although some have expressed dissatisfaction with customer service and account restrictions.

Users' choice

DraftKings is highly praised for its user-friendly interface, competitive odds, and quick cashouts. Users appreciate the smooth app experience and the variety of promotions and rewards offered, although some have expressed dissatisfaction with customer service and account restrictions.

Runner up

HOF receives mixed feedback, with users praising its comprehensive sports data and user-friendly interface, which helps in making informed bets. However, some users criticize the app for technical issues, subscription costs, and customer service challenges, particularly regarding refunds and account access.

Runner up

HOF receives mixed feedback, with users praising its comprehensive sports data and user-friendly interface, which helps in making informed bets. However, some users criticize the app for technical issues, subscription costs, and customer service challenges, particularly regarding refunds and account access.

Runner up

HOF receives mixed feedback, with users praising its comprehensive sports data and user-friendly interface, which helps in making informed bets. However, some users criticize the app for technical issues, subscription costs, and customer service challenges, particularly regarding refunds and account access.

Straggler

FanDuel is appreciated for its easy navigation and competitive odds, but it faces criticism for technical glitches and poor customer service. Users have reported issues with app crashes and account management, leading to frustration despite the app's potential for rewarding betting experiences.

Straggler

FanDuel is appreciated for its easy navigation and competitive odds, but it faces criticism for technical glitches and poor customer service. Users have reported issues with app crashes and account management, leading to frustration despite the app's potential for rewarding betting experiences.

Straggler

FanDuel is appreciated for its easy navigation and competitive odds, but it faces criticism for technical glitches and poor customer service. Users have reported issues with app crashes and account management, leading to frustration despite the app's potential for rewarding betting experiences.

Nuggets

Major highlights of the week

Nuggets

Major highlights of the week

Nuggets

Major highlights of the week

Subscription Issues

Users experience unauthorized charges and difficulties canceling subscriptions, leading to frustration and distrust. This issue is exacerbated by poor customer service responses to refund requests.

App Freezing

The app frequently freezes or displays a white screen, preventing users from accessing its features. This technical issue significantly hinders user experience and app usability.

Missing Stats

Users report missing or incorrect player and game stats, which undermines the app's reliability for making informed betting decisions. This inconsistency in data presentation is a critical flaw for a stats-driven app.

Forced Free Trial

The app forces users to enter billing information for a free trial, which deters potential users from exploring the app. This aggressive onboarding tactic is perceived as a barrier to entry.

Dark Mode Only

The app's recent change to a mandatory dark mode interface has frustrated users who prefer light mode for better visibility. Lack of customization options for display settings is a significant user experience oversight.

Login Problems

Users face persistent login issues, including being stuck on the login screen or receiving error messages. These access problems prevent users from utilizing the app, leading to dissatisfaction.

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Chat with our team to talk through build vs. buy and how to level up your customer experience.

Create experiences people remember for the right reasons

Chat with our team to talk through build vs. buy and how to level up your customer experience.

Create experiences people remember for the right reasons

Chat with our team to talk through build vs. buy and how to level up your customer experience.

How leading brands use Clarity

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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.

Alexandra Motto

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“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”

20 million

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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.

Alexandra Motto

Director of Product & Design Operations

“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”

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126 million

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Chosen by OpenAI to surface insights from customer conversations securely.

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Chosen by OpenAI to surface insights from customer conversations securely.

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"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick

Head of Customer Experience

"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick

Head of Customer Experience

"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

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