Hily Dating App: Meet. Date.

Hily Dating App: Meet. Date.

Hily Dating App: Meet. Date.

Hily Dating App: Meet. Date.

This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.

Building trust in every customer interaction

Top Insights

Top Insights

Top Insights

A weekly roundup of Around 20% of users suspect that many profiles on the app are fake or bots, which diminishes trust and the overall user experience. This issue leads to skepticism about the authenticity of interactions on the platform.'s key feedback

A weekly roundup of Around 20% of users suspect that many profiles on the app are fake or bots, which diminishes trust and the overall user experience. This issue leads to skepticism about the authenticity of interactions on the platform.'s key feedback

A weekly roundup of Around 20% of users suspect that many profiles on the app are fake or bots, which diminishes trust and the overall user experience. This issue leads to skepticism about the authenticity of interactions on the platform.'s key feedback

Excessive Paywalls

A significant number of users, approximately 40%, express frustration with the app's numerous paywalls, which require payments for basic functionalities like messaging and viewing profiles. This creates a perception of the app being a money grab rather than a genuine dating platform.

The app is packed with paywalls everywhere, making it feel more like a money grab than an actual dating app.

Excessive Paywalls

A significant number of users, approximately 40%, express frustration with the app's numerous paywalls, which require payments for basic functionalities like messaging and viewing profiles. This creates a perception of the app being a money grab rather than a genuine dating platform.

The app is packed with paywalls everywhere, making it feel more like a money grab than an actual dating app.

Excessive Paywalls

A significant number of users, approximately 40%, express frustration with the app's numerous paywalls, which require payments for basic functionalities like messaging and viewing profiles. This creates a perception of the app being a money grab rather than a genuine dating platform.

The app is packed with paywalls everywhere, making it feel more like a money grab than an actual dating app.

Fake Profiles

Around 20% of users suspect that many profiles on the app are fake or bots, which diminishes trust and the overall user experience. This issue leads to skepticism about the authenticity of interactions on the platform.

You could go through thousands of profiles and not even get the person that liked your profile in rotation, and even then, that account is probably just a bot.

Fake Profiles

Around 20% of users suspect that many profiles on the app are fake or bots, which diminishes trust and the overall user experience. This issue leads to skepticism about the authenticity of interactions on the platform.

You could go through thousands of profiles and not even get the person that liked your profile in rotation, and even then, that account is probably just a bot.

Fake Profiles

Around 20% of users suspect that many profiles on the app are fake or bots, which diminishes trust and the overall user experience. This issue leads to skepticism about the authenticity of interactions on the platform.

You could go through thousands of profiles and not even get the person that liked your profile in rotation, and even then, that account is probably just a bot.

Subscription Limitations

Approximately 15% of users are dissatisfied with the limitations of the premium subscription, which still requires additional payments for certain features, leading to disappointment and a sense of being misled.

Even if you buy the subscription, they still limit what you can do, making you pay again just to view more profiles.

Subscription Limitations

Approximately 15% of users are dissatisfied with the limitations of the premium subscription, which still requires additional payments for certain features, leading to disappointment and a sense of being misled.

Even if you buy the subscription, they still limit what you can do, making you pay again just to view more profiles.

Subscription Limitations

Approximately 15% of users are dissatisfied with the limitations of the premium subscription, which still requires additional payments for certain features, leading to disappointment and a sense of being misled.

Even if you buy the subscription, they still limit what you can do, making you pay again just to view more profiles.

Cancellation Issues

About 10% of users report difficulties in canceling their subscriptions, which results in frustration and the need to take additional steps, such as contacting their bank to block charges.

They will not let you cancel it for the life of you, even if you email them to do so they won’t do it.

Cancellation Issues

About 10% of users report difficulties in canceling their subscriptions, which results in frustration and the need to take additional steps, such as contacting their bank to block charges.

They will not let you cancel it for the life of you, even if you email them to do so they won’t do it.

Cancellation Issues

About 10% of users report difficulties in canceling their subscriptions, which results in frustration and the need to take additional steps, such as contacting their bank to block charges.

They will not let you cancel it for the life of you, even if you email them to do so they won’t do it.

Competitor Benchmark

A weekly roundup of Client

A weekly roundup of Client

Users' choice

Hily receives mixed feedback, with users praising its fun and engaging features like compatibility quizzes and icebreakers, but criticizing the app for its numerous paywalls and perceived money-grabbing tactics. Many users express frustration over the need to pay for basic functionalities, such as seeing who liked them, which detracts from the overall user experience.

Users' choice

Hily receives mixed feedback, with users praising its fun and engaging features like compatibility quizzes and icebreakers, but criticizing the app for its numerous paywalls and perceived money-grabbing tactics. Many users express frustration over the need to pay for basic functionalities, such as seeing who liked them, which detracts from the overall user experience.

Users' choice

Hily receives mixed feedback, with users praising its fun and engaging features like compatibility quizzes and icebreakers, but criticizing the app for its numerous paywalls and perceived money-grabbing tactics. Many users express frustration over the need to pay for basic functionalities, such as seeing who liked them, which detracts from the overall user experience.

Runner up

Tinder is often criticized for its paywalls and the prevalence of fake profiles, which many users find frustrating. Despite these issues, some users still find success in meeting new people, but the app's focus on monetization and lack of genuine connections are common complaints.

Runner up

Tinder is often criticized for its paywalls and the prevalence of fake profiles, which many users find frustrating. Despite these issues, some users still find success in meeting new people, but the app's focus on monetization and lack of genuine connections are common complaints.

Runner up

Tinder is often criticized for its paywalls and the prevalence of fake profiles, which many users find frustrating. Despite these issues, some users still find success in meeting new people, but the app's focus on monetization and lack of genuine connections are common complaints.

Straggler

Bumble is frequently criticized for its high subscription costs and the pressure to pay for basic features. Users express dissatisfaction with the app's algorithm and the lack of genuine matches, feeling that the app prioritizes revenue over user experience. Despite its unique concept of women making the first move, many users feel the app falls short in delivering meaningful connections.

Straggler

Bumble is frequently criticized for its high subscription costs and the pressure to pay for basic features. Users express dissatisfaction with the app's algorithm and the lack of genuine matches, feeling that the app prioritizes revenue over user experience. Despite its unique concept of women making the first move, many users feel the app falls short in delivering meaningful connections.

Straggler

Bumble is frequently criticized for its high subscription costs and the pressure to pay for basic features. Users express dissatisfaction with the app's algorithm and the lack of genuine matches, feeling that the app prioritizes revenue over user experience. Despite its unique concept of women making the first move, many users feel the app falls short in delivering meaningful connections.

Nuggets

Major highlights of the week

Nuggets

Major highlights of the week

Nuggets

Major highlights of the week

Cancellation Issues

Users face significant challenges when attempting to cancel their subscriptions, even after contacting support, leading to frustration and financial inconvenience.

Excessive Paywalls

The app is heavily monetized, requiring payments for basic functionalities like messaging and viewing profiles, which diminishes user experience and satisfaction.

Bot Concerns

There are suspicions that many profiles are bots, which undermines trust and suggests the app is more focused on revenue than genuine connections.

Unblur Limitations

Even with premium subscriptions, users are limited in how many profiles they can unblur, leading to dissatisfaction with the perceived value of paid features.

Ghost Accounts

The presence of numerous inactive or 'ghost' accounts clutters the user experience, making it difficult to find genuine matches.

Unexplained Bans

Users report being banned without clear explanations, which raises concerns about the app's moderation policies and transparency.

Your voice of customer, unified

Your voice of customer, unified

Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.

Create experiences people remember for the right reasons

Chat with our team to talk through build vs. buy and how to level up your customer experience.

Create experiences people remember for the right reasons

Chat with our team to talk through build vs. buy and how to level up your customer experience.

Create experiences people remember for the right reasons

Chat with our team to talk through build vs. buy and how to level up your customer experience.

How leading brands use Clarity

How leading brands use Clarity

20 million

Monthly Customers

We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.

Alexandra Motto

Director of Product & Design Operations

“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”

20 million

Monthly Customers

We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.

Alexandra Motto

Director of Product & Design Operations

“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”

20 million

Monthly Customers

We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.

Alexandra Motto

Director of Product & Design Operations

“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”

126 million

global subscribers

126 million

global subscribers

126 million

global subscribers

700 million

weekly active customers

Chosen by OpenAI to surface insights from customer conversations securely.

700 million

weekly active customers

Chosen by OpenAI to surface insights from customer conversations securely.

700 million

weekly active customers

Chosen by OpenAI to surface insights from customer conversations securely.

Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick

Head of Customer Experience

"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick

Head of Customer Experience

"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast

Jen Barwick

Head of Customer Experience

"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"

70 million

weekly active customers

Turning rider and captain feedback into smarter everyday experiences

70 million

weekly active customers

Turning rider and captain feedback into smarter everyday experiences

70 million

weekly active customers

Turning rider and captain feedback into smarter everyday experiences

467,000

monthly customers

467,000

monthly customers

467,000

monthly customers