Heja
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of Users are disappointed that calendar sync is not available in the free version, which they consider a crucial feature for managing schedules. Around 10% of users have mentioned the inconvenience of not being able to sync schedules without upgrading to the paid version. Example: 'You need to pay for the plus version to sync schedules to your own calendar.''s key feedback
A weekly roundup of Users are disappointed that calendar sync is not available in the free version, which they consider a crucial feature for managing schedules. Around 10% of users have mentioned the inconvenience of not being able to sync schedules without upgrading to the paid version. Example: 'You need to pay for the plus version to sync schedules to your own calendar.''s key feedback
A weekly roundup of Users are disappointed that calendar sync is not available in the free version, which they consider a crucial feature for managing schedules. Around 10% of users have mentioned the inconvenience of not being able to sync schedules without upgrading to the paid version. Example: 'You need to pay for the plus version to sync schedules to your own calendar.''s key feedback
Intrusive Ads
Many users find the ads within the app to be intrusive and disruptive, affecting their overall experience. Approximately 15% of users have expressed frustration with the frequency and placement of ads, which can interrupt navigation and communication. Example: 'The pop-up ads on this app have made it a horrible experience.'
The pop-up ads on this app have made it a horrible experience.
Intrusive Ads
Many users find the ads within the app to be intrusive and disruptive, affecting their overall experience. Approximately 15% of users have expressed frustration with the frequency and placement of ads, which can interrupt navigation and communication. Example: 'The pop-up ads on this app have made it a horrible experience.'
The pop-up ads on this app have made it a horrible experience.
Intrusive Ads
Many users find the ads within the app to be intrusive and disruptive, affecting their overall experience. Approximately 15% of users have expressed frustration with the frequency and placement of ads, which can interrupt navigation and communication. Example: 'The pop-up ads on this app have made it a horrible experience.'
The pop-up ads on this app have made it a horrible experience.
Calendar Sync Limitations
Users are disappointed that calendar sync is not available in the free version, which they consider a crucial feature for managing schedules. Around 10% of users have mentioned the inconvenience of not being able to sync schedules without upgrading to the paid version. Example: 'You need to pay for the plus version to sync schedules to your own calendar.'
You need to pay for the plus version to sync schedules to your own calendar.
Calendar Sync Limitations
Users are disappointed that calendar sync is not available in the free version, which they consider a crucial feature for managing schedules. Around 10% of users have mentioned the inconvenience of not being able to sync schedules without upgrading to the paid version. Example: 'You need to pay for the plus version to sync schedules to your own calendar.'
You need to pay for the plus version to sync schedules to your own calendar.
Calendar Sync Limitations
Users are disappointed that calendar sync is not available in the free version, which they consider a crucial feature for managing schedules. Around 10% of users have mentioned the inconvenience of not being able to sync schedules without upgrading to the paid version. Example: 'You need to pay for the plus version to sync schedules to your own calendar.'
You need to pay for the plus version to sync schedules to your own calendar.
App Freezing Issues
Some users experience app freezing and buffering, which hinders their ability to use the app effectively. Approximately 5% of users have reported issues with the app freezing, making it difficult to access team information. Example: 'Loved this app until it buffered for 2 days straight not allowing me to use it.'
Loved this app until it buffered for 2 days straight not allowing me to use it.
App Freezing Issues
Some users experience app freezing and buffering, which hinders their ability to use the app effectively. Approximately 5% of users have reported issues with the app freezing, making it difficult to access team information. Example: 'Loved this app until it buffered for 2 days straight not allowing me to use it.'
Loved this app until it buffered for 2 days straight not allowing me to use it.
App Freezing Issues
Some users experience app freezing and buffering, which hinders their ability to use the app effectively. Approximately 5% of users have reported issues with the app freezing, making it difficult to access team information. Example: 'Loved this app until it buffered for 2 days straight not allowing me to use it.'
Loved this app until it buffered for 2 days straight not allowing me to use it.
Navigation Challenges
A few users find the app's navigation to be somewhat challenging, which can affect usability. About 5% of users have mentioned difficulties in navigating the app, although they still find it useful overall. Example: 'Good platform, but sometimes a bit hard to navigate.'
Good platform, but sometimes a bit hard to navigate.
Navigation Challenges
A few users find the app's navigation to be somewhat challenging, which can affect usability. About 5% of users have mentioned difficulties in navigating the app, although they still find it useful overall. Example: 'Good platform, but sometimes a bit hard to navigate.'
Good platform, but sometimes a bit hard to navigate.
Navigation Challenges
A few users find the app's navigation to be somewhat challenging, which can affect usability. About 5% of users have mentioned difficulties in navigating the app, although they still find it useful overall. Example: 'Good platform, but sometimes a bit hard to navigate.'
Good platform, but sometimes a bit hard to navigate.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
Heja receives high praise for its user-friendly interface, effective communication features, and helpful scheduling tools. Users appreciate its ability to manage multiple teams and the ease of organizing events, although some express frustration with ads and the need for a paid version to access certain features.
Users' choice
Heja receives high praise for its user-friendly interface, effective communication features, and helpful scheduling tools. Users appreciate its ability to manage multiple teams and the ease of organizing events, although some express frustration with ads and the need for a paid version to access certain features.
Users' choice
Heja receives high praise for its user-friendly interface, effective communication features, and helpful scheduling tools. Users appreciate its ability to manage multiple teams and the ease of organizing events, although some express frustration with ads and the need for a paid version to access certain features.
Runner up
TeamSnap is criticized for its overwhelming ads and technical issues, particularly with its chat and notification features. Users find the app frustrating due to frequent glitches and the intrusive nature of ads, which detracts from its functionality as a team management tool.
Runner up
TeamSnap is criticized for its overwhelming ads and technical issues, particularly with its chat and notification features. Users find the app frustrating due to frequent glitches and the intrusive nature of ads, which detracts from its functionality as a team management tool.
Runner up
TeamSnap is criticized for its overwhelming ads and technical issues, particularly with its chat and notification features. Users find the app frustrating due to frequent glitches and the intrusive nature of ads, which detracts from its functionality as a team management tool.
Straggler
SportsEngine faces criticism for its user interface and technical glitches, particularly with its chat and notification systems. Users are frustrated by the app's complexity and the prevalence of ads, which hinder its effectiveness as a sports management tool.
Straggler
SportsEngine faces criticism for its user interface and technical glitches, particularly with its chat and notification systems. Users are frustrated by the app's complexity and the prevalence of ads, which hinder its effectiveness as a sports management tool.
Straggler
SportsEngine faces criticism for its user interface and technical glitches, particularly with its chat and notification systems. Users are frustrated by the app's complexity and the prevalence of ads, which hinder its effectiveness as a sports management tool.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Intrusive Ads
Users are frustrated with frequent and disruptive pop-up ads that interfere with app navigation and user experience. These ads are often deceptive, leading users to unintended websites or app stores.
Calendar Sync Cost
The inability to sync schedules to personal calendars without upgrading to the paid version is a significant pain point. Users feel this feature should be included in the free version as it is essential for effective team management.
App Freezing
Some users experience app freezing and buffering issues, rendering the app unusable for extended periods. This technical glitch persists despite attempts to resolve it through various troubleshooting methods.
Ad-Free Misleading
Upgrading to the ad-free version does not eliminate all ads, as users still receive promotional content from Heja itself. This misalignment between user expectations and the product offering leads to dissatisfaction.
Event Date Input
The current method of inputting event dates via a scroll is cumbersome for users planning events months in advance. A more efficient date entry system is needed to enhance user experience.
Inappropriate Ads
Some ads displayed within the app are deemed inappropriate, especially for younger users. This raises concerns about content suitability for middle school teams and younger audiences.
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Your voice of customer, unified
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Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
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126 million
global subscribers
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weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
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Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
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System normal
System normal
System normal