Hargreaves Lansdown
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Frequent Crashes
Around 15% of users experience frequent app crashes, particularly during login or when accessing account information, which disrupts their ability to manage investments effectively. This issue has persisted across multiple updates, leading to dissatisfaction and consideration of alternative platforms.
The app routinely crashes for me and has done so for over a year, making it difficult to manage my investments.
Limited Functionality
Approximately 10% of users express frustration over the app's limited functionality, such as the inability to perform certain transactions without redirecting to a web browser. This lack of a self-contained experience is seen as a major flaw, especially when compared to competitors.
The app forces me to open a browser for transactions, which is a major security concern and inconvenience.
High Fees and Lack of Features
About 8% of users are dissatisfied with the high fees charged by the app, especially when compared to competitors offering more advanced features at lower costs. Users also note the absence of basic trading tools like graph plotting and candlestick displays.
The app charges high fees but lacks basic features like graph plotting, making it less appealing than competitors.
Users' choice
Fidelity receives mixed reviews, with users appreciating the clean interface and ease of navigation, but many criticize the app for being outdated and clunky. Frequent crashes and login issues are common complaints, and users express frustration over the lack of updates and improvements.
Runner up
AJ Bell Youinvest is praised for its customer service and ease of use, but users find the app outdated and difficult to navigate. Login issues and forced updates that disrupt access are frequent complaints, and users desire more modern features and a better user experience.
Straggler
Hargreaves Lansdown receives mixed feedback, with users appreciating the app's functionality and ease of use, but some criticize it for being less comprehensive than the desktop version. Login issues and a desire for more intuitive navigation and features like fingerprint authentication are common themes.
Device Compatibility Issues
The app's requirement for iOS 16+ excludes users with older devices, causing frustration and potential loss of customers to competitors with more inclusive apps. This limitation is perceived as a push for users to upgrade their devices unnecessarily.
Frequent App Crashes
Users experience frequent app crashes, especially during login, leading to a frustrating user experience and potential financial losses due to missed trading opportunities. This instability undermines trust in the app's reliability for managing investments.
Outdated User Interface
The app's user interface is considered outdated and clunky compared to competitors, lacking intuitive navigation and modern features like dark mode. This results in a poor user experience and a perception of the app being behind the times.
Limited Trading Features
The app lacks essential trading features such as options trading and advanced charting tools, which are available on competitor platforms. This limitation frustrates users who expect a comprehensive trading experience.
Login and Security Frustrations
Users face difficulties with the login process, including issues with biometric authentication and being redirected to a browser for login, which is seen as a security concern. This cumbersome process detracts from the app's usability.
High Trading Fees
The app's trading fees are perceived as high compared to competitors, leading to dissatisfaction among users who feel they are not receiving value for money. This perception is exacerbated by the app's lack of advanced features.
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