Hard Rock Bet: Betting, Casino
Hard Rock Bet: Betting, Casino
Hard Rock Bet: Betting, Casino
Hard Rock Bet: Betting, Casino
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
Building trust in every customer interaction
Top Insights
Top Insights
Top Insights
A weekly roundup of The app is plagued with glitches, including freezing, slow loading times, and unresponsive buttons, which disrupt the betting experience. Around 15% of users report these issues, leading to missed betting opportunities and general dissatisfaction. "The app constantly freezes and lags, making it nearly impossible to place bets in real-time."'s key feedback
A weekly roundup of The app is plagued with glitches, including freezing, slow loading times, and unresponsive buttons, which disrupt the betting experience. Around 15% of users report these issues, leading to missed betting opportunities and general dissatisfaction. "The app constantly freezes and lags, making it nearly impossible to place bets in real-time."'s key feedback
A weekly roundup of The app is plagued with glitches, including freezing, slow loading times, and unresponsive buttons, which disrupt the betting experience. Around 15% of users report these issues, leading to missed betting opportunities and general dissatisfaction. "The app constantly freezes and lags, making it nearly impossible to place bets in real-time."'s key feedback
Login Issues
Many users experience frequent and frustrating login issues, with the app logging them out repeatedly, even after short periods of inactivity. This affects approximately 20% of users, making it difficult to place bets or check account status efficiently. "I have to log in every time I want to place a bet, which is incredibly annoying and time-consuming."
Login Issues
Many users experience frequent and frustrating login issues, with the app logging them out repeatedly, even after short periods of inactivity. This affects approximately 20% of users, making it difficult to place bets or check account status efficiently. "I have to log in every time I want to place a bet, which is incredibly annoying and time-consuming."
Login Issues
Many users experience frequent and frustrating login issues, with the app logging them out repeatedly, even after short periods of inactivity. This affects approximately 20% of users, making it difficult to place bets or check account status efficiently. "I have to log in every time I want to place a bet, which is incredibly annoying and time-consuming."
App Glitches
The app is plagued with glitches, including freezing, slow loading times, and unresponsive buttons, which disrupt the betting experience. Around 15% of users report these issues, leading to missed betting opportunities and general dissatisfaction. "The app constantly freezes and lags, making it nearly impossible to place bets in real-time."
App Glitches
The app is plagued with glitches, including freezing, slow loading times, and unresponsive buttons, which disrupt the betting experience. Around 15% of users report these issues, leading to missed betting opportunities and general dissatisfaction. "The app constantly freezes and lags, making it nearly impossible to place bets in real-time."
App Glitches
The app is plagued with glitches, including freezing, slow loading times, and unresponsive buttons, which disrupt the betting experience. Around 15% of users report these issues, leading to missed betting opportunities and general dissatisfaction. "The app constantly freezes and lags, making it nearly impossible to place bets in real-time."
Limited Betting Options
Users are frustrated with the limited betting options compared to other platforms, particularly in Florida where Hard Rock Bet holds a monopoly. This affects about 10% of users who feel restricted in their betting choices. "The app offers fewer betting options than competitors, and the odds are often worse, which is disappointing."
Limited Betting Options
Users are frustrated with the limited betting options compared to other platforms, particularly in Florida where Hard Rock Bet holds a monopoly. This affects about 10% of users who feel restricted in their betting choices. "The app offers fewer betting options than competitors, and the odds are often worse, which is disappointing."
Limited Betting Options
Users are frustrated with the limited betting options compared to other platforms, particularly in Florida where Hard Rock Bet holds a monopoly. This affects about 10% of users who feel restricted in their betting choices. "The app offers fewer betting options than competitors, and the odds are often worse, which is disappointing."
Poor Customer Support
Customer support is often unhelpful, with users reporting unresolved issues and a lack of effective communication. Approximately 10% of users express dissatisfaction with the support they receive. "Customer service is terrible; they don't resolve issues and often leave chats without helping."
Poor Customer Support
Customer support is often unhelpful, with users reporting unresolved issues and a lack of effective communication. Approximately 10% of users express dissatisfaction with the support they receive. "Customer service is terrible; they don't resolve issues and often leave chats without helping."
Poor Customer Support
Customer support is often unhelpful, with users reporting unresolved issues and a lack of effective communication. Approximately 10% of users express dissatisfaction with the support they receive. "Customer service is terrible; they don't resolve issues and often leave chats without helping."
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
DraftKings is praised for its user-friendly interface, quick cashouts, and fair odds. However, some users report issues with account restrictions and customer service, especially when they start winning consistently.
Users' choice
DraftKings is praised for its user-friendly interface, quick cashouts, and fair odds. However, some users report issues with account restrictions and customer service, especially when they start winning consistently.
Users' choice
DraftKings is praised for its user-friendly interface, quick cashouts, and fair odds. However, some users report issues with account restrictions and customer service, especially when they start winning consistently.
Runner up
Hard Rock Bet receives mixed feedback; users appreciate the app's ease of use, promotions, and fast payouts, but there are complaints about customer service, technical issues, and limited availability in certain states.
Runner up
Hard Rock Bet receives mixed feedback; users appreciate the app's ease of use, promotions, and fast payouts, but there are complaints about customer service, technical issues, and limited availability in certain states.
Runner up
Hard Rock Bet receives mixed feedback; users appreciate the app's ease of use, promotions, and fast payouts, but there are complaints about customer service, technical issues, and limited availability in certain states.
Straggler
FanDuel is liked for its competitive odds and live betting options, but users criticize the app for technical glitches and poor customer service, especially during high-traffic events.
Straggler
FanDuel is liked for its competitive odds and live betting options, but users criticize the app for technical glitches and poor customer service, especially during high-traffic events.
Straggler
FanDuel is liked for its competitive odds and live betting options, but users criticize the app for technical glitches and poor customer service, especially during high-traffic events.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Login Frustrations
Users are experiencing frequent and unnecessary logouts, disrupting their betting experience and causing frustration. This issue is exacerbated by the app's failure to remember login credentials, leading to repeated manual logins.
Glitchy Updates
Recent updates have introduced significant glitches, making the app inoperable for some users. These glitches include flickering screens and inability to log in, severely impacting usability.
Limited Betting Options
The app offers fewer betting options compared to competitors, limiting user engagement and satisfaction. Users are particularly frustrated by the lack of college player props and other popular betting features.
Withdrawal Issues
Users face difficulties withdrawing their winnings, with some reporting that their money is stuck in the app. This issue is compounded by unhelpful customer support, leading to dissatisfaction and distrust.
Customer Support Failures
Customer support is perceived as unhelpful and unresponsive, with users reporting unresolved issues and poor communication. This has led to a negative perception of the brand's commitment to customer service.
Monopoly Concerns
Users express frustration over the app's monopoly in Florida, feeling that it leads to complacency and poor service. This lack of competition is seen as a reason for the app's subpar performance and limited features.
Your voice of customer, unified
Your voice of customer, unified
Bring all your feedback into one place—so product, support, customer experience and leadership work from the same source of truth.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
Create experiences people remember for the right reasons
Chat with our team to talk through build vs. buy and how to level up your customer experience.
How leading brands use Clarity
How leading brands use Clarity
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal