hack latino
This is customized report built by Clarity, using AI to analyze feedback from platforms like the App Store and Reddit.
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Top Insights
Top Insights
Top Insights
A weekly roundup of A significant number of users report that the map feature, crucial for tracking ICE locations, is not working properly. Around 30% of users mention issues with the map not loading or displaying correctly.'s key feedback
A weekly roundup of A significant number of users report that the map feature, crucial for tracking ICE locations, is not working properly. Around 30% of users mention issues with the map not loading or displaying correctly.'s key feedback
A weekly roundup of A significant number of users report that the map feature, crucial for tracking ICE locations, is not working properly. Around 30% of users mention issues with the map not loading or displaying correctly.'s key feedback
Subscription Cost
Many users are frustrated with the introduction of a subscription fee, which they feel exploits the community's need for safety information. Approximately 40% of users express dissatisfaction with the app's shift from free to paid services.
The app used to be free and helpful, but now it charges $10 a month, which feels like taking advantage of our community.
Subscription Cost
Many users are frustrated with the introduction of a subscription fee, which they feel exploits the community's need for safety information. Approximately 40% of users express dissatisfaction with the app's shift from free to paid services.
The app used to be free and helpful, but now it charges $10 a month, which feels like taking advantage of our community.
Subscription Cost
Many users are frustrated with the introduction of a subscription fee, which they feel exploits the community's need for safety information. Approximately 40% of users express dissatisfaction with the app's shift from free to paid services.
The app used to be free and helpful, but now it charges $10 a month, which feels like taking advantage of our community.
Map Functionality Issues
A significant number of users report that the map feature, crucial for tracking ICE locations, is not working properly. Around 30% of users mention issues with the map not loading or displaying correctly.
The map isn't working; it just says 'For Development Purposes Only' and won't load my zip code.
Map Functionality Issues
A significant number of users report that the map feature, crucial for tracking ICE locations, is not working properly. Around 30% of users mention issues with the map not loading or displaying correctly.
The map isn't working; it just says 'For Development Purposes Only' and won't load my zip code.
Map Functionality Issues
A significant number of users report that the map feature, crucial for tracking ICE locations, is not working properly. Around 30% of users mention issues with the map not loading or displaying correctly.
The map isn't working; it just says 'For Development Purposes Only' and won't load my zip code.
Subscription Management
Users are having difficulty managing their subscriptions, including canceling or understanding the terms. About 10% of users express confusion or frustration over subscription management.
I subscribed but can't find a way to cancel my subscription on the app or website.
Subscription Management
Users are having difficulty managing their subscriptions, including canceling or understanding the terms. About 10% of users express confusion or frustration over subscription management.
I subscribed but can't find a way to cancel my subscription on the app or website.
Subscription Management
Users are having difficulty managing their subscriptions, including canceling or understanding the terms. About 10% of users express confusion or frustration over subscription management.
I subscribed but can't find a way to cancel my subscription on the app or website.
App Stability
Several users experience app crashes or the app not functioning as expected after subscribing. Approximately 15% of users report that the app stops working or requires constant updates.
I paid for the premium, but the app stopped working and keeps asking for updates.
App Stability
Several users experience app crashes or the app not functioning as expected after subscribing. Approximately 15% of users report that the app stops working or requires constant updates.
I paid for the premium, but the app stopped working and keeps asking for updates.
App Stability
Several users experience app crashes or the app not functioning as expected after subscribing. Approximately 15% of users report that the app stops working or requires constant updates.
I paid for the premium, but the app stopped working and keeps asking for updates.
Competitor Benchmark
A weekly roundup of Client
A weekly roundup of Client
Users' choice
We Are Latinos receives mixed feedback, with some users appreciating its ability to connect people and provide useful information, while others criticize the app for technical issues and the introduction of paid features that were previously free.
Users' choice
We Are Latinos receives mixed feedback, with some users appreciating its ability to connect people and provide useful information, while others criticize the app for technical issues and the introduction of paid features that were previously free.
Users' choice
We Are Latinos receives mixed feedback, with some users appreciating its ability to connect people and provide useful information, while others criticize the app for technical issues and the introduction of paid features that were previously free.
Runner up
Latino Community Connect is praised for its user-friendly interface and the ability to meet new people, but users express frustration over fake profiles and the necessity to pay for basic features, which diminishes the overall experience.
Runner up
Latino Community Connect is praised for its user-friendly interface and the ability to meet new people, but users express frustration over fake profiles and the necessity to pay for basic features, which diminishes the overall experience.
Runner up
Latino Community Connect is praised for its user-friendly interface and the ability to meet new people, but users express frustration over fake profiles and the necessity to pay for basic features, which diminishes the overall experience.
Straggler
Hack Latino has received mixed feedback, with users appreciating its community focus and potential to connect Latinos, but many are dissatisfied with the app's performance issues and the introduction of a paid subscription model, which they feel exploits the community's needs.
Straggler
Hack Latino has received mixed feedback, with users appreciating its community focus and potential to connect Latinos, but many are dissatisfied with the app's performance issues and the introduction of a paid subscription model, which they feel exploits the community's needs.
Straggler
Hack Latino has received mixed feedback, with users appreciating its community focus and potential to connect Latinos, but many are dissatisfied with the app's performance issues and the introduction of a paid subscription model, which they feel exploits the community's needs.
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Nuggets
Major highlights of the week
Subscription Confusion
Users are unclear about subscription cancellation processes, leading to frustration and potential financial loss. The app lacks clear instructions on how to cancel subscriptions, causing users to feel trapped in unwanted payments.
Map Functionality Issues
The map feature, a core component of the app, frequently fails to load or display information, rendering it useless for users. This technical issue significantly diminishes the app's value proposition and user satisfaction.
Paywall Frustration
The introduction of a paywall for previously free features has alienated users who relied on the app for critical information. This shift is perceived as exploiting the community's needs for profit, leading to dissatisfaction.
App Stability Problems
Frequent app crashes and glitches disrupt user experience, making it unreliable for consistent use. Users report that the app often stops working or requires constant updates, which hinders its functionality.
Lack of Customer Support
Users face difficulties in reaching customer support for issues like refunds or technical help, leading to unresolved problems. The absence of a responsive support system exacerbates user frustration and dissatisfaction.
Perceived Exploitation
The app's monetization strategy is viewed as exploiting the vulnerable Latino community, especially during economic hardships. Users feel the app's mission to help is overshadowed by its profit-driven approach.
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How leading brands use Clarity
How leading brands use Clarity
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We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
20 million
Monthly Customers
We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.
Alexandra Motto
Director of Product & Design Operations
“Clarity treats all of our unstructured customer feedback like true data. Their NLP models pick up on sentiment and sort it into categories. We can search everything instantly, see the numbers, and even build our own customizable feedback dashboards.”
126 million
global subscribers
126 million
global subscribers
126 million
global subscribers
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
700 million
weekly active customers
Chosen by OpenAI to surface insights from customer conversations securely.
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
Clarity cuts VoC analysis time by 55%, helping Minoan prioritize high-impact features fast
Jen Barwick
Head of Customer Experience
"Clarity helps us replace guesswork with real data from our feedback. I can go into product meetings with clear evidence"
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
70 million
weekly active customers
Turning rider and captain feedback into smarter everyday experiences
467,000
monthly customers
467,000
monthly customers
467,000
monthly customers
System normal
System normal
System normal